I am trying to send the newsletter to the subscribers in Magento 1 but the newsletter is not sent I applied all the process for sending a newsletter but it doesn't send.

  • can you please provide more information to understand what type of issues you're facing to send newsletter withing Magento 1 backend. Commented May 16, 2019 at 17:22
  • Are other emails working? like orders and signup email? Commented May 16, 2019 at 17:43
  • orders and sign up and ... etc are fine Except sending the newsletter when I made it and I put the date and I save it then it doesnot go to the sebscribers and in the Statu I see ( Not sent) what do think is the reasen
    – Areej
    Commented May 16, 2019 at 18:03
  • Please set the newslatter email temaplet to default, there should be something wrong with that, or is there any other module which your are using for email related features?
    – Saphal Jha
    Commented May 16, 2019 at 18:58

1 Answer 1


Please follow these below step:

1- Check if Magento cron is running by looking into cron_schedule table. There should be resent records for newsletter queue listed in the table and status of the module execution.

2- Run cron service manually by pointing your browser to http://your.magento.url.here/cron.php

3- Enable PHP mail log: http://php.net/manual/en/mail.configuration.php#ini.mail.log

4- Check outgoing mail queue on the server with the mailq command

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