Using Magento 2.4.3-p2 Using Porto 4.0.1 theme Using PHP 7.4
A customer has reported that they were unable to reset their own password. I've triggered a reset link via the back end (and they have triggered the reset email to get sent to them too)
The reset email arrives and the link takes them to a password reset page, but after they have entered the password (after meeting the minimum requirements) and correctly completed the captcha they get this error message.
I thought this might have been an isolated incident or something to do with the account having been migrated from a very old source... So I created a brand new account and successfully completed the signup process - after logging out and then attempting to trigger my OWN password reset, I too am met with the same error message as above.
All accounts - new and old are now unable to reset their passwords if they have forgotten them!
Has anyone else experienced anything like this?