I am having an issue where customers are unable to login after successfully completing the password reset process. I'm on version Magento 1.9.2.

I did receive a success message on the frontend after resetting the password - "Your password has been updated.". I also did not see any errors in the system.log or exception.log after going through the reset password process.

I've tried following the directions in the post below, but had no luck. http://www.pixelninja.me/magento-password-reset-not-working/

Any help would be much appreciated! Let me know if you'd like any other information.

  • Are you able to see anything in the logs when a user attempts to reset their password?
    – rob3000
    Commented Aug 7, 2015 at 5:53
  • Any 3rd party extensions installed around customer/account/password management? Commented Aug 17, 2015 at 19:07
  • When any one action performs please check the success message showing on the screen. Check the system.log or exception.log file if it displays any error.
    – MageComp
    Commented Aug 20, 2015 at 8:46

1 Answer 1


I found the solution on another question and noticed that customers were also not able to login without doing a password reset. So I did research and came across this post - Customer Login Doesn't Work in 1.9.

I added this line to the login.phtml file:


and then pasted

<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey(); ?>" />


<ul class="form-list">

Now Customers can login after being logged out and customers can also reset their password as well!

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