Every time I try to either create or edit a backend user (i.e. admin > system > permissions > users), I get a bunch of errors.

1. Error_Processor.php not found

Unknown error type: [2] include(.../includes/src/Error_Processor.php): failed to open stream: No such file or directory Unknown error type: [2] include(): Failed opening '.../includes/src/Error_Processor.php' for inclusion (include_path='.../includes/src:.:/usr/lib/php:/usr/local/lib/php') Fatal error: Class 'Error_Processor' not found in .../errors/report.php on line 2

2. Fatal error: Class 'Error_Processor' not found in .../errors/report.php on line 29

I checked to make sure that my errors folder had both report.php and processor.php, and checked each file to make sure there weren't any issues. My processor.php, which is required once by report.php as it should, does contain the Error_Processor class.

I tried clearing and recompiling as well as reuploading those scripts from a fresh download of Magento, and nothing's helping. As of now, I can't create or edit any of my backend user accounts, which is really inconvenient.

Any help would be greatly appreciated.

  • By the way, I'm on Magento ver. with a few extensions installed
    – mikekim85
    Sep 21, 2015 at 5:12

1 Answer 1


This is a workaround, but I fixed it by renaming processor.php to Error Processor.php and editing report.php (line 27).

From require_once 'processor.php' to require 'Error Processor.php'

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