I have an issue with Free shipping. I set up free shipping over 29 euro only for orders coming from Italy. Following issue:

If I change the amount to reach to get free shipping, let’s say Free shipping over 19 euro or I remove the special offer, changes it doesn’t get effected; you can keep having free shipping over 29 euro.

I set up Free shipping for all orders coming from Italy but it seems that it also applied to other countries. I've selected Italy in countries list.

I've setup countries to which we deliver, but the cart is allowing all countries.

check the screen shot. I set up everything correct just like you suggested but it still doesn't work out.

What should i do?

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1 Answer 1


Setting Up Free Shipping

Free shipping is one of the most effective promotions you can offer. It can be based on a minimum purchase, or set up as a shopping cart price rule that applies when a set of conditions has been met. If both apply to the same order, the configuration setting will take precedence over the shopping cart rule.

See your shipping carrier configuration for any additional settings that may be required for free shipping.

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Free Shipping In Shopping Cart

To set up free shipping:

  • On the Admin menu, select System > Configuration.
  • In the Configuration panel on the left, under Sales, select Shipping Methods.
  • Click to expand the Free Shipping section. Then, do the following: Set Enabled to “Yes.”
  • Enter the Title for this shipping method that you want to appear during checkout. Enter a descriptive Method Name to internally identify this shipping method. Enter the Minimum Order Amount to qualify an order for free shipping.

    To use Free Shipping with Table Rates, you must enter a Minimum Order Amount so high that it is never met. This prevents Free Shipping from going into effect, unless triggered by a price rule.

    In the Displayed Error Message box, type the message to appear if this method becomes unavailable. Set Ship to Applicable Countries to one of the following:
    All Allowed CountriesCustomers from all countries specified in your store configuration can use this shipping method. Specific CountriesAfter choosing this option, the Ship to Specific Countries list appears. Select each country in the list where this shipping method can be used. (To select multiple options, hold the Ctrl (PC) or Command (Mac) key down, and click each option.) Set Show Method if Not Applicable to one of the following:
    YesAlways shows the Free Shipping method, even when not applicable. NoShows the Free Shipping method only when applicable. Enter a Sort Order number to determine the position of Free Shipping in the list of shipping methods during checkout. (0 = first, 1 = second, 2 = third, and so on.)

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  • Make sure that you complete any configuration settings that are required for each carrier you plan to use with free shipping. For example, assuming that your UPS configuration is otherwise complete, make the following settings to enable and configure free shipping:
    From the Shipping Methods configuration, click to expand the UPS section.
  • In the UPS section, set Free Method to “Ground.” To require a minimum order for free shipping, set Free Shipping with Minimum Order Amount to “Enable.” Enter the required amount in the Minimum Order Amount for Free Shipping field.

  • When complete, click the Save Config button.

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