Magento1.9 customer can't reset password

Question

PHP Fatal error: Uncaught Error: Call to a member function getBackend() on boolean in

app/code/core/Mage/Eav/Model/Entity/Abstract.php:1553

Stack trace:

1. app/code/core/Mage/Customer/Model/Resource/Customer.php(332): Mage_Eav_Model_Entity_Abstract->saveAttribute(Object(EW_NativePasswords_Model_Customer_Customer), 'rp_token_create...')
2. app/code/core/Mage/Customer/Model/Customer.php(1390): Mage_Customer_Model_Resource_Customer->changeResetPasswordLinkToken(Object(EW_NativePasswords_Model_Customer_Customer), '2e7628921453636...') 3.app/code/local/My/Customer/controllers/AccountController.php(113): Mage_Customer_Model_Customer->changeResetPasswordLinkToken('2e7628921453636...')

Answer 1

Is it one customer or all customers?

Seems like an issue with the extension that has been introduced to handle password hashing.

I'm not sure the impact on disabling. If you disable you may stop all your customers being able to log in.

https://github.com/ericthehacker/magento-phpnativepasswords

Perhaps there is a new version available?

There is an option to disable.

System -> Configuration -> Customers -> Customer Configuration -> Password Options -> Use PHP Native Password Hashing and set to No.

Again I can't predict the outcome.

Answer 2

It was basically a data issue. I don't know how it happened but somehow the entity_type_id for this attribute was updated. I reseted it and it worked.

Thanks for the help.

Answer 3

In my case there is a issue with the missing Attribute

that is password_created_at attribute in the eav_attribute table.

while installing the magento the upgrade script is not run properly, due to this reason password_created_at attribute is not created.

I just downgraded the customer_setup version to 1.6.2.0.5 in the core_resource table

After created this attribute it is working fine.