I've configured my Magento ver. 2.2.4 to send email to customers that have registered themselves for an stock alert when the product which is "out of stock" goes to be back in stock, but when I try to do this I don't receive any message for this, it's strange because I receive message for new users, newsletter, orders ... but not for a restock of an item. I've added the cron to "*****" in the database and the default cron is running on my server.

I've seen a lot of plugins with insane prices, but it's a Magento core feature so I don't want to pay a huge amount for this.

If anyone has a solution it would be nice if you share :D

Thank you in advance for your help.

  • Have you changed any configuration for this? Jul 19, 2018 at 8:42
  • what do you mean by this ? I've followed the last post : community.magento.com/t5/Magento-2-x-Technical-Issues/…
    – Coquelicot
    Jul 19, 2018 at 8:45
  • @Coquelicot Have you found the solution?
    – Abbas
    Feb 8, 2019 at 8:08
  • "I've added the cron to "*****" in the database and the default cron is running on my server" - I am also facing the same issue, but I am not clear what you mentioned in the highlighted part.... Just backend cron timing is enough or do i need to configure something else for this?
    – senthil
    Oct 27, 2021 at 12:03

1 Answer 1


I have also faced the same issue. In my case the issue was related to the email communication settings. Please make sure your email communication is enabled.


Admin -> Stores -> Configuration -> Advanced -> System -> Mail Sending Settings -> Disable Email Communications should be "No".

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