I need to change order status to custom status if payment fails.

I tried to get order via $payment->getOrder(), and tried to set state and status. I called save() also. However It looks like not working. It is always saving order with 'processing' status. However, It saves comments when I run following functions using same method; addStatusToHistory, addStatusHistoryComment. Any idea how can I implement this?

class Payment extends \Magento\Payment\Model\Method\Cc {
$payment->getOrder()->setState( 'holded' )->setStatus( 'custom_new_status' )->save();

Thank you.


Try below code

        $state = 'holded';
        $status = 'custom_new_status';
        $comment = '';
        $order->addStatusToHistory($order->getStatus(), $comment);


| improve this answer | |
  • Hi, thanks for quick answer. I already tried, but It didn't work. – Mohamed Jul 10 '17 at 15:37
  • You can Use Event and Observer concept.Once payment has been completed observer can be called where you can set the order custom status @MmtBkn – Learing_Coder Jul 11 '17 at 4:19
  • Thanks @PranayK, I'm aware of it but thought should be easier way to do it. – Mohamed Jul 11 '17 at 16:40
  • @MmtBkn you should check your order object first. – Qaisar Satti Jul 11 '17 at 16:43
  • @QaisarSatti there is order object. I can add comment to history, however something is overriding and changing status to processing – Mohamed Jul 11 '17 at 16:45

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