I made an order in my Magento store and received the order confirmation in my mailbox. However, the markup didn't converted to normal text. It keeps {{htmlescape var=$order.getCustomerName()}} as text and the email also contains some HTML tags.

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What should I do to fix this?

  • How about your issue? Feb 19, 2017 at 11:00
  • It is fixed. I upvoted and accepted your answer. Thanks! Sorry for the late reaction.
    – Kevin
    Feb 21, 2017 at 20:53

1 Answer 1


In your case, directive {{htmlescape}} and {{escapehtml}} are obsolete. Use {{var}} instead.

See more here: http://devdocs.magento.com/guides/v2.1/frontend-dev-guide/templates/template-email.html

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