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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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Magento2 : Order Email Template some content missing

Am facing issue with order placed email template. If I purchased more than 15 products some content like data and footer missing from email template. It is created from admin Email template only. how ...
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Fastest way to send Image attachment in custom email from class OrderSender in Magento 2.3.5-p2

I have created a custom email template and want to include an attachment of an image The current source code is as below and working fine $emailTemplate = $this->emailTemplate->load('New Order ...
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21 views

How modify template successful purchase

when successful purchase, an email is sent that shows this how to hide or delete that red mark in the picture, the SKU
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3 answers
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Magento 2.3.5-p2 with Stripe Plugin 3.0.0: New order emails being sent twice

Checking out with Stripe plugin for magento (ver 3.0.0) on Magento 2.3.5-p2 sends out 2 "New order confirmation" emails with the same order number, no invoice email gets sent. Tried checking ...
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Magento 2 - Send order email to different admin email address based on customer group

I have a store with many customer groups. I send order confirmation email to a generic admin email address (set in backed configuraion), but now for a specific customer group I need to send admin ...
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Braintree External Extension order email label incorrect

We are using UK based Magento 2.3.x application. This gene commerce Braintree extension implemented after Show incorrect format Braintree order email with the payment method label Current Result ...
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Registration and order fields do not accept any characters other than English

For example, if you register by entering characters in English, everything works, but if you enter in my case in Russian or Estonian, nothing works for me, registration does not pass, or an email is ...
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How to disable confirmation email Magento 1

How to disable new order confirmation email when I creat order via API V2?
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1 answer
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Add a Product's Short Description to customer email template? (M2.4)

Could anyone kindly suggest how I could have my product's short description shown in a customer order confirmation email? I am currently running Magento (Community) 2.4.2. I've attempted to add the ...
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Separate Email for a country

My client wants to send a different order confirmation email for a country. Like we have a US store and receive orders from Russia customs should receive the email that we don't ship them in Russian. ...
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44 views

How to get VAT ID and TAX Amount in order mail

Because of the European TAX rules we need/want to add some extra text to the order and invoice emails when there is intra-community trade . We want to check if the TAX amount is 0 and customer has a ...
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How to change Newsletter subscription message on order success page

When a new order is create and the customer has checked the Subscribe to Newsletter box, below is how the checkout/onepage/success page appears. I will like to change the text Thank you for your ...
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Total Section of Order Email Printing on multiple pages

When printed the standard order email, the section of the total is repeated on multiple pages depending on the size of the order. Is there a way to only have it print 1 time rather than each page?
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How to edit the word "Comment" from email confirmation. Magento 2.4.2

All i'm trying to do is change the word "comment" on the email confirmation email. Thought there might have been a comments phtml in vendor/magento_sales but there is not.
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What is the normal method of sending Order Confirmation Emails out in Magento 2?

Magento 2.4.2-p1 Porto theme Amasty's Email settings extension We installed Magento 2.4.2-p1, then the Smartwave Porto theme and then we had Amasty install 9 extensions including SMTP Email Settings ...
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Crons setup, Amasty's SMTP Email Settings extension installed and working but no Order Confirmation Emails going out

Magento 2.4.2-p1 Porto theme SMTP Email Settings extension by Amasty We had Amasty install the 'SMTP Email Settings' extension which appears to be working = when doing a test - it says: Connection ...
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  • 306
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1 answer
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Get programmatically the customizable options selected of the product in an order

I wrote a custom extension to send an email on success. I manage to get the details of the products in the order like $product_name = $_item->getName(); $product_sku = $_item->getSku(); ...
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2 answers
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Send Order Email From Admin Panel

How can I send order confirmation emails to the customers, who have completed orders from the front end? I know by default Magento sends transactional email when any new order is placed, but what I ...
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  • 121
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How to clear queued email messages so they don't send

While moving from M1 to M2 a number of sales-related emails are generated and stack up in the queue. I don't want these messages to be sent to customers regarding "old" orders. How can I ...
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Magento2 how to override order_new.html email template in custom module & not in theme

Magento2 I need to override new order email template named order_new.html using custom module & not in theme via app/design. How can I achieve this?
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Magento 2: Order Information Attachment with Order Email

I have created a module which is used to send order information as attachment in order email like invoice attachment in invoice mail. I got order attachment in order email but I can't get Order items ...
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1 vote
1 answer
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Magento 2 : Difference between getRowTotal() or getRowTotalIncTax()

In order confirmation email, I have found these two methods $_item->getRowTotal() & $_item->getRowTotalIncTax() The $_item->getRowTotal() seems like Row Total = ((ordered item price * ...
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  • 367
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2 answers
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Loading icon for literally MINUTES after pressing Place Order - Magento 2.3.5

Magento 2.3.5 site that loads pretty quickly generally, checkout maybe a few seconds to load but that seems par for the course for Magento 2 However, the issue is that after pressing 'Place Order' the ...
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Email Templates "New Shipment"

We created an email template for (New Shipment) in this template I use the variables : " Shipment Track Details, Shipment Items Grid, Shipment " but when I receive the email the content of ...
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1 answer
260 views

How can i insert custom tracking url in Order confirmation Email Template?

I want to insert my custom tracking url in Order Confirmation email and url is https://vitalticks.shiprocket.co i put code like this Track you Order here:Vitalticks Order Tracking Page But it is not ...
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2 answers
404 views

How to display Product Name in the subject of the Email(Order Confirmation Email)?

I want to display product name in the subject of the Order confirmation email. I want to display like this Your Order for LooMantha Refrigerator... has been successfully placed
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1 answer
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Sending New order email programatically to custom email adress

I'm creating a module that checks if the order was made by a certain group, in this case wholesale groups, and if yes send the copy to new order email to a different email address. It's okay if it ...
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3 answers
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How to remove or edit "Grand Total to be Charged" in order email in magento 2

As I mentioned in the headline I need to alter the Grand Total to be Charged section in the order email. My store is running in LKR as Base currency and AUD as another currency. If I place an order in ...
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141 views

Magento 2 : Override template file (sales order email - gift card product)

I have found that this file is used with _getGiftcardOptions() vendor/magento/module-gift-card/Block/Sales/Order/Item/Renderer.php that provides data to labels for gift card item in the Sales order ...
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  • 367
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1 answer
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Magento 2 emails stop working suddenly

I have a store in Magento 2.1.7. My emails were working fine a few days ago but suddenly it stops working. I also noticed my config fields in the admin panel are also not editable anymore and I'm not ...
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1 answer
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Error whenever trying to create an order in Magento 2.3.3: Type Error occurred when creating object: Magento\\Framework\\Mail\\EmailMessage

The error seems to originate from trying to create an Email when a new order is created, the weird thing however is that Email's is turned off for the store. From what i know of nothing has changed ...
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2 answers
240 views

Magento2 - How to pass any custom static data to order email template?

Is their any way we can pass some static data to order confirmation email template ? And then use it as variable in email template ? like {{var order.pickupDate}} Thank you
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Where is the Magento2 Order Confirmation sender email address noted?

I am experiencing an issue where the sender email address for the order confirmation email is not what is set in the admin panel for Magento 2.3. I have checked both SMTP settings and the store email ...
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1 answer
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Payment Failed Emails M 2.3.5 - Not working for us

We are currently using Magento 2.3.5 From my understanding, payment failed emails are sent when a transaction fails. By fails I hope that this means it is declined or voided by the payment method. ...
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How to add Item Status to order confirmation email Magento 2.3.1

Is there a way to add the Item status (Ordered/Backordered) to the order confirmation email? I tried below code. <td class="item-status"> <?php if ($_item->getQtyBackordered()...
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  • 399
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2 answers
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How do I get an order collection in admin order view using the email address of the current order?

I am trying to build an order history table to display previous orders (order number/date/items ordered, etc) from a customer order in the admin order view (Magento\Sales\Block\Adminhtml\Order\View\...
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Magento v2 -> Buy an item (virtual) and get voucher code via E-mail

I have a question regarding Magento v 2. Do you know (default or addon) a functionality to have a virtual item (lets say, 100 dollar voucher) and after the customer's check-out he gets directly an ...
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Customer receiving two order emails in magento 2.3.2

When a customer places an order, they are receiving order confirmation email twice. What is the issue with this? Please help. I am using magento 2.3.3
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Magento 2 Remove Subtotal from order email

How can i remove Subtotal from order email in Magento 2.3.4?
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How to display estimated delivery date in order email template in Magento-2.3.5

How to display estimated delivery date in order email template in Magento-2.3.5 Exp: "Wed, December 2nd, 2020 - Fri, December 4th, 2020" like this
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1 answer
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Email Styling in _email-extend.less not applying

Magento Version: 2.3.4 Parent Theme: Luma The issue I'm having is that I can't get any changes to work in the email styling. I have followed the docs about where to move what to move where however it ...
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2 votes
0 answers
320 views

Magento 2 : Change email content based on shipping method in email template

I need to change the email content based on shipping method. there are two type of shipping method one is in store pickup and one is delivery to user location. For both case content of email template ...
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  • 121
1 vote
1 answer
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Magento2.2.2 Order email confirmation after switched back on sends old order confirmation email

Order email Communications has been switched Off for long period of time as the emails was being sent outside of magento. However I notice while testing that if switched back On Old order emails ...
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Serious problem with Email Deliverability when sending Order Confirmation Emails

Magento 1.9.4 Let me first define the terms so that we are on the same page as it’s vital to mention that Email deliverability isn’t the same as a delivery rate. A delivery rate indicates what ...
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  • 306
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1 answer
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order confirm mail getting error in magento 2

unable to find this error solution Error filtering template: Notice: Undefined variable: _store in /var/www/html/vendor/magento/module-sales/view/frontend/templates/email/items/order/default.phtml on ...
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-1 votes
1 answer
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Magento 2: Plugin is not working on server while it's working fine on localhost

Here I have created a plugin to stop the order mail notification for some specific payment. This plugin is working fine on my localhost but not working on server. My di.xml file codes: <?xml ...
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533 views

Send mail on pending payment status

I'm trying to send an email with payment information when the order is established with an offline payment method. Normally, Magento is sending the email when the payment is checked but I need to send ...
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1 vote
0 answers
118 views

Magento 2.2 Add Unit Price in Order Email Template

Add Unit Price (Base Price) in Order email Confirmation in magento 2.2.3 https://prnt.sc/u0po5q We have Porto theme app/design/frontend/Smartwave/porto/Magento_Sales/templates/email >> ...
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2 votes
2 answers
1k views

Unable to send emails. Could not acquire lock for cron job: sales_send_order_invoice_emails

Unable to send any kind emails (order, invoice, tracking). I get confirmation that it was sent, but nothing received. Same with "Contact us" from frontend. cron.log: main.WARNING: Could not ...
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1 answer
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Render sales email items table into variable

I need to pass the content of the order items table from the new order email to an external service. In Magento 1 I used this approach and it worked fine: $appEmulation = Mage::getSingleton('...
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