Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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12 views

Magento 2 : Change email content based on shipping method in email template

I need to change the email content based on shipping method. there are two type of shipping method one is in store pickup and one is delivery to user location. For both case content of email template ...
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3 views

Magento 1.9.2.4 sends the shipping emails instead of the sales emails

Good morning! Lately magento is sending the shippements emails instead of the order emails and the incomplete ones. Checking the logs of the email I see that indeed it happens but I do not know what ...
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1answer
14 views

Magento2.2.2 Order email confirmation after switched back on sends old order confirmation email

Order email Communications has been switched Off for long period of time as the emails was being sent outside of magento. However I notice while testing that if switched back On Old order emails ...
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14 views

Maichimp send order notification magento 2

I have installed Mailchimp extension and integrated it with our Magento store. The requirement is to send Order notification and delivery notification email in our Magento store through Mailchimp. I ...
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1answer
21 views

Serious problem with Email Deliverability when sending Order Confirmation Emails

Magento 1.9.4 Let me first define the terms so that we are on the same page as it’s vital to mention that Email deliverability isn’t the same as a delivery rate. A delivery rate indicates what ...
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10 views

Payment Information row headers displaying variable names instead of normal text

I've stumped myself. Recently, orders are coming through with the rows in the 'payment info' region displaying what appears to be variable names instead of their human-readable versions. No changes ...
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11 views

How to send email after order success not order be created?

I'm developing a custom payment method for bank . I want to send order email after customer paid,but email always be sent after checkout page chouse payment method and click next button. I think first ...
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35 views

After magento upgrade from 1.7 to 1.9 Order email custom variables are not showing in order emails

After magento upgrade from 1.7.0.2 to 1.9.4.5 Order email custom variables are not showing in order emails anymore. Actually /app/code/core/Mage/Sales/Model/Order.php is extended on website and '...
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1answer
27 views

order confirm mail getting error in magento 2

unable to find this error solution Error filtering template: Notice: Undefined variable: _store in /var/www/html/vendor/magento/module-sales/view/frontend/templates/email/items/order/default.phtml on ...
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1answer
26 views

Magento 2: Plugin is not working on server while it's working fine on localhost

Here I have created a plugin to stop the order mail notification for some specific payment. This plugin is working fine on my localhost but not working on server. My di.xml file codes: <?xml ...
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1answer
59 views

Send mail on pending payment status

I'm trying to send an email with payment information when the order is established with an offline payment method. Normally, Magento is sending the email when the payment is checked but I need to send ...
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0answers
33 views

Magento 2.2 Add Unit Price in Order Email Template

Add Unit Price (Base Price) in Order email Confirmation in magento 2.2.3 https://prnt.sc/u0po5q We have Porto theme app/design/frontend/Smartwave/porto/Magento_Sales/templates/email >> ...
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2answers
76 views

Unable to send emails. Could not acquire lock for cron job: sales_send_order_invoice_emails

Unable to send any kind emails (order, invoice, tracking). I get confirmation that it was sent, but nothing received. Same with "Contact us" from frontend. cron.log: main.WARNING: Could not ...
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1answer
11 views

Render sales email items table into variable

I need to pass the content of the order items table from the new order email to an external service. In Magento 1 I used this approach and it worked fine: $appEmulation = Mage::getSingleton('...
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21 views

not received the site owner emails for the two specific orders

I used Magento 2.3.4, but not received the site owner emails for the two specific orders. the order has places but I didn't get Order Email, only two specific order, I have checked all email settings, ...
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1answer
20 views

What is the use of Magento\Sales\Model\Order\Email\Container\IdentityInterface in magento 2

protected function checkAndSend(Order $order) { $this->identityContainer->setStore($order->getStore()); if (!$this->identityContainer->isEnabled()) { return false; } ...
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18 views

Send Order Email Copy To in order not working in magento 2

In Magento 2, Order confirmation Email is successfully sending to the customer. But Send Order Email Copy To is not working. I had given bcc as method. While searching I found that below is the file ...
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0answers
24 views

Magento 1.9 attribute value doesn't show up in order confirmation

I'm trying to display a custom attribute value in the order confirmation email. Tried it with multiple codes and settings, but the only thing I can manage to show is NULL. It's about a configurable ...
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1answer
23 views

Magento 2 Order Email Template subTotal tfoot colspan Edit

Where Can I edit the Order Email Template subTotal tfoot ??? I need to edit colspan 2 to 3. please check the image
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1answer
28 views

how to get short description on mail of refund on Magento2

i am want to show product short description on refund mail. My error: Fatal error: Uncaught Error: Call to a member function getId() on null in i am editing in : Magento_Sales/templates/email/items/...
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0answers
28 views

Magento2 Sales Order Totals Wrong on Order Email

I'm using Magento 2.3.4 and have my catalog set up so all the prices include tax, all the emails include tax and all the prices include tax. The issue is that the order confirmation email doesn't send ...
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13 views

Magento 2 Order invalid mail issue

When i create an order and enter not vaild mail(syntactically correct but mail that not exsist and can't recive message),Magento try to send that mail over and over,so when i check in SMTP log on ...
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0answers
12 views

Email Template order id in guest checkout

I have create a new email template in admin and linked a phtml template in content like below. {{block class='Sketchshot\\EmailTemplate\\Block\\Index\\Index' area='frontend' template='...
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15 views

Send specific email template depending on shipping method customer choose while placing an order in Magento 2

can we send specific email template depending on shipping method customer choose while placing an order in Magento 2. If yes, can you please share the solution. Thank you!
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22 views
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16 views

Email template settings are not changing - magento 2

I am trying to change the order comment email template from backend Sale->sales email -> Order comment -> selecting an email template but not getting saved.
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1answer
30 views

Send Order Email to Custom email IDs when order by specific payment method

I have added one field in the configuration to add email IDS. When the order is placed by some payment method for example, "Cash on Delivery" I want to send New order email to those email IDs of the ...
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1answer
37 views

Order email getShippingDescription - remove method name

In magento configuration, I have set Flat Rate like this: Yet in order confirmation email, {{var order.getShippingDescription()}} returns Flat Rate - Delivery I'd like to remove Flat Rate, and ...
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1answer
35 views

Magento 1.9 Remove stock status from order confirmation email

I can't seem to find how to remove the stock status from the order confirmation (which goes to the client). We would like to remove it because we don't like to inform the client about it. I've already ...
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0answers
45 views

Configure store emails

I am looking to enable the sending of emails through the store using different email accounts in the case of general contact, sales and support. So far I have been able to send emails by configuring ...
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1answer
48 views

Magento 2.3 get row subtotal transactional email

I want to load row subtotal inside the invoice transactional email. Therefore I changed the following file (/app/design/frontend/Theme/Theme/Magento_Sales/templates/email/items/invoice/default.phtml) ...
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1answer
50 views

Magento 2 - Sender Name doesn't appear in web-mail

In Magento 2, I defined sender names and emails in Stores > Settings > Configuration > General > Store Email Addresses. In Sales > Emails I set the new order confirmation email sender. ...
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34 views

Error Sending Order Email to Customer on Magento 2.3

While viewing an order I tried to sending an email to a customer But instead it displayed an error page with the erorr: 'Warning: preg_replace(): Compilation failed: invalid range in character class ...
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22 views

Magento 2.3.4 email not send sometimes when order is placed or when change status

I'm using Magento 2.3.4 on siteground server, when I place an order, the confirmation email sometimes is sent and sometimes not, can someone tell me why?
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14 views

How to Create Automatically Invoice email when make order in Magento2.3.1?

After customer made purchased, want to send out invoice email with pdf automatically. My client don't want to use extension. How to Create Automatically Invoice email after purchased? Please guide me ...
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1answer
59 views

How to Get Order Redeemed Reward Points and Earned Rewards Points on order_new.html page Email template Magneto 2.3.4

I want Reward Redeemed and and Earned Points in order_new.html Email template page in Total section and E Gift Card Reedemed Data also required. For that I Overide this file in my theme: /var/www/...
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45 views

Transport expects either a Sender or at least one From address in the Message; none provided Magento 2.2.8

After execute composer install and composer update in Magento 2.2.8...some transactional e-mail throw the message "Zend\Mail\Transport\Smtp transport expects either a Sender or at least one From ...
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23 views

Magento 2: transactional e-mails not translated when triggered by code

I have created a custom module that automatically generates orders based on certain conditions. It is a subscription module. When the orders get created via cronjob or command line (both point to the ...
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1answer
214 views

Order email confirmation not send - Magento 2.3.4

I've done an update to Magento and now I have a problem: In the cron logs I have main.ERROR: Cron Job sales_send_order_emails has an error: Return value of Magento\Framework\Filter\...
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0answers
22 views

How to configure/create option to place order email notification for admin - magento 2.2.4

Place order email notification for admin. By default order option is used for order confirmation. ie Stores > Settings > Configuration > Sales > Sales Emails > order used for order confirmation. In my ...
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0answers
32 views

Adding Predefined Variables to New Email Template?

I am creating a new email template and am trying to attach predefined variables (specifically Order Id) to the new template. I would like the option of clicking on the "Insert Variable" button and ...
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1answer
38 views

How to add a link in Order email template in Magento 2.3.3

Here i am trying to attach a dynamic link with every order in order email template. for eg: <a href="pub/media/000001.pdf">Download Pdf</a> And i have troied <a href="{{media url="'{...
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0answers
18 views

How to add multiple source codes to Create Shipment API

Below Payload creates a shipment with source "default" Query : How do we create a shipment which has orders shipped from multiple sources via API , say want to source orders from source "default" and ...
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1answer
49 views

Magento 2: Get orders filtering customer email

Is there any way to get the orders by filtering by the client's email? I'm trying $ordersCollection = $this->_orderCollectionFactory->create(); $ordersCollection->addAttributeToSelect('*'...
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1answer
36 views

Magento2 - Need to change order Item by Price in email

I need to customize order Email to display items order by High to Low price. But unable to find the exact file for this. Any help will be appreciated !!
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27 views

Magento 2 - How to create custom order email template for admin and customer?

I want to create a email template for admin and customer and i want to attach a dynamic image in that. I know there is a option in config but it is too confusing and it does not provide variables ...
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1answer
77 views

How do I send Order Confirmation Email after successfull Payment in Magento 2.3.0

I am struggling with this from past 3 weeks and tried almost all of the solutions suggested but nothing works for me. I want to send an Order Confirmation email after successful payment (Payment ...
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0answers
11 views

How to add new order status like Ship as I want to create new order status for order delivered to fire mail like ship

How to add new order status like Ship as I want to create new order status for order delivered to fire mail like ship and change the order status. For Order status flow for in Magento normally is: ...
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25 views

SagePay transaction(s) have no order associated

In my magento2.3.3 when customer pay with sagpay payment, Order Id is not generating it's with "error" and i can't able to see in sales->order page in backend.
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1answer
47 views

Order not processing in backend, but processing with gateway (Unique Constraint Violation Found)

New Magento 2 Install. Authorize.net and Paypal having the same issue. Order is placed on our website Payment is captured and accepted The order DOES NOT show up in Magento`s backend. Customer does ...

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