Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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9 views

Magento order mail copy configuration

I try to change on the admin the mail address on where a copy of the mail order confirmation is send, but I can't find where and I can't update it.. Someone can help me ?
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0answers
14 views

Sales email order copy doesn't work

I have a problem with Magento 2, I tried to send a copy of the mail of an order to a mail address, but nobody has received the mail. Furthermore, if I set the address, I can't modify it, which file ...
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1answer
32 views

Magento 2 - Error when I try to override OrderSender class

I have a problem when I want to override the class OrderSender of the transactional mail. I want to know if the order was paid by a custom payment method 'quotation', so I modify the class, it works ...
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1answer
25 views

order_new.html email template by payment method

I try to modify some text in the order_new.html if the customer pay by a custom payment method. For example, if he pay with 'tati' payment method, I want to remove a sentence of the mail template. ...
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0answers
20 views

Send different new orders emails to each supplier hiding the items of other suppliers

Magento 1.9.4 I have more suppliers so I need to send them the email of new orders but only with their products and hide the others. For instance: New order with 4 different item 2 items of ...
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2answers
29 views

Magento2: How to add custom attribute value in Email template?

I want add custom attribute value in new order email template. Please help me in this.
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2answers
49 views

Order status changes to Processing after completed PayPal payment - but doesn't send New Order email

I was having an issue with capturing PayPal IPN messages, but I have fixed that and the Complete message is getting picked up by my store and changes the status of the order to Processing. At this ...
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1answer
31 views

Order # 000000012 (The order confirmation email was sent) in localhost

In Magento 2 email is not received after order is placed. How to fix that issue? am using in localhost and also i configure with SMTP still email will not received
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1answer
17 views

Magento 1.9 customers receiving old confirmation emails

We are having a strange issue in magento 1.9. Our customers are receiving order confirmation emails of the orders which are already completed. What could be the cause of this issue?
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2answers
39 views

In Magento2.3.2 :Mail send settings :- Is it work through localhost or Not?

In Magento2.3.2 :Mail send settings :-what are the possible ways for mail-send(like need for order,shipping,delivery). I check store->configuration->Advance->system->mail sending settings... I need ...
2
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1answer
36 views

Display Product image issue in order email magento2

I am trying to show product image in order emails. for that i overrided below file to my custom theme to implement it. Magento_Sales/templates/email/items/order/default.phtml $_order = $_item->...
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1answer
15 views

Email Sender of default Magento 2 order confirmation is not correct 2.2.7

After I upgrade from 2.2.6 to 2.2.7. The sender of the order confirmation is changed from sales@mydomain.com to myusername@@c59619.sgvps.net I checked the config->sales email and general->store ...
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2answers
42 views

Send Order Email Programmatically Magento 2

How To send Order Email Programmatically In Magento 2.2.8
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2answers
40 views

How to call .phtml file for email template?

I'm designing template from "Magento_Sales/templates/email/order_update/statusinfo_guest.phtml" {{template config_path="design/email/header_template"}} {{trans "%order_status" order_status=$order....
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1answer
20 views

Email styles not works

My email template: {{template config_path="design/email/header_template"}} <table> <tr class="email-intro"> <td> <p class="greeting">{{trans "%name,...
2
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2answers
151 views

Magento2 - New order e-mail for us

we have an extension that sends out a new order e-mail to our own private mailbox. Which is different from the ones that customers get. We print these mails automatically on a receipt printer. We use ...
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1answer
21 views

Magento 2 Dynamic text in order email based on products bought

I would like to display different text in the order confirmation emails depending on the items customer purchased . For example, when customer bought Gift Cards, when I'd like to show some extra text ...
4
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0answers
62 views

How to send magento 2 Order emails through mailchimp?

I have mail-chimp account and successfully integrated with my Magento2 website. I Want to send the order emails via mail-chimp. Newsletter subscription is working fine and syncing. Order is not ...
4
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0answers
33 views

Magento 2 Send Order Emails Without Cron

Due to some issue order emails are not sending with cron and always remain with pending status. So I have to send it without cron. I have changed it to Send Asynchronously from Admin configuration. ...
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0answers
39 views

Magento 2: New order email totals/subtotal decimal places

we have changed our site to display prices in 4 decimal places using this extension However on the new order email we would like to trim off the extra zeros. This is how it is displaying... Subtotal ...
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0answers
10 views

Magento 2.3 Order / Shipment Emails From Address Apache <apache@localhost.localdomain

I have recently installed into 2.3 and made a few minor changes however have just noticed that order emails are now sending with the wrong from address and is not set as per settings in Store -> ...
2
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1answer
42 views

Magento 2 order confirmation email not sent

I'm working on a clients' store, and face a problem with no order confirmations being sent. The following error is logged in system.log: [2019-06-11 11:53:04] main.ERROR: Invalid address format [] []...
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5answers
83 views

New order email template - price decimal place

we have amended our Magento 2.1 to use and store prices with 4 decimal places. But then used some JS to trim/round-up on the frontend to 2 decimal places. However, on the email templates, the price ...
2
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1answer
34 views

In magento 2 how to add custom data in sales order confirmation mail template

In magento 2 how to add custom in data sales order confirmation mail template
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1answer
24 views

Update sales order immediately after inserted

I want to update the sales order right after it is inserted. I want to reflect the change on the sales order conformation email also which is going to the customer. So i have prepared the below code ...
1
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1answer
31 views

Magento 1.9.4.1 Invoice emails are sent before the order confirmation emails are sent

After placing an order in Magento 1.9.4.1, an order receives the status of 'Processing'. The funny thing is that Invoice emails are sent immediately, and a couple fo minutes later, the order ...
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1answer
30 views

Order Emails are not generated :: SMTP configurations required :: Magento community open source

Magento 2.3.1 PaymentGateway: Fatzebra OS: Ubuntu 18.04 Environment: Dev I have used following code from here: https://magecomp.com/blog/send-order-confirmation-email-after-successful-payment-...
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0answers
13 views

Magento2 In order email template display tax with 0% tax

In my site I have tax for product as GST (10%) which is displayed in order email template but when there are product with no tax it doesn't display GST (0%). In my email template I want to display GST(...
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0answers
116 views

The message should be an instance of \Zend_Mail when upgrade to Magento 2.3.1

I have upgraded my magento version to 2.3.1. On previous version i.e on 2.2.6 the sendgrid was working properly. Now I can see that sendgrid is not compatible with 2.3.1. What to do.. Because of ...
2
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0answers
23 views

Magento 2 : Order confirmation email cron language picks up default language

I have multi language site. Created a cron job to send order confirmation email. I have created an email template for specific language. The problem is, shipping and billing country is displaying in ...
1
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1answer
111 views

Sending order confirmation email in magento 2 programmatically

Normally I would do something like <?php use \Magento\Sales\Model\Order\Email\Sender\OrderSender; use \Magento\Sales\Model\Order; class MyClass { private $orderSender; private $order; ...
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0answers
22 views

Email not sent on order conformation in magento 2

I have created a custom module to send the email to the admin programatically on order place. But it does not send the email. Please help. Thanks in advance. Vendor/Neworder/etc/events.xml <?...
1
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2answers
54 views

Magento 2.3: How to attach a pdf file with new order mail?

I am using magento 2.3.1 I need to send a pdf with new order mail, I have already done that for magento 2.2.6 but that is not working with 2.3. Can any one help me with this?
2
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0answers
15 views

Using Split Orders Extension but order confirmation mail is shooting for first order only instead of all

I'm using "order split" extension based on seller,means if there are 6 items in the cart having 3 different seller(have 2 item for each seller) then three orders(let's says order id as 500,501,502) ...
0
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1answer
38 views

Change Email Template On Specific Order Status:Magento2

I am trying to use different e-mail template for one of my custom order status when the status is changed from the admin. I have used the event sales_order_save_after <observer name="...
1
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1answer
34 views

External image details getting added in order email template in Magento 2

I am trying to add product image in the sales order email template with overriding in the path /app/design/frontend/vendor/Mytheme/Magento_Sales/templates/email/items/order/default.phtml. Code ...
1
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0answers
21 views

How to show the different contents to the customer and admin in the new order email?

Please help. I need to do this for only one website as I have multiwebsite functionality in my project.
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1answer
126 views

Send Sales Order mail to multiple account Programatically

In this screenshot you can see sales order mail sending to multiple acounts . and It work good mail sending to all accounts which mention in Send Order Email Copy To This is hard code to give ...
0
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2answers
78 views

How to add product image to new order email template

I need to add a product image to a new order email after successful checkout. Which file do I need to override to affect only new order email template? Should I override it in app/code or app/...
5
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2answers
300 views

Magento2.3.1: Transactional emails are not going to the customer

The transactional emails are not coming to the customer when the user placed an order from my website. Website is : https://www.depoto.com/. I have checked the SMTP configuration and it's fine. I ...
0
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0answers
35 views

Magento 2 send order confirmation on cancel order

I was wondering if anyone could help me out. I have a problem that my Magento 2.3.1 shop send out an order confirmation email when the order is cancelled and there is no payment registered on the ...
2
votes
2answers
74 views

Magento 2 - Include Customizable Options in Email Template

I need to include product Customizable Options with price in order email template. For this I have modified the code and added the Customizable Options code. All are showing fine but the Customizable ...
1
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0answers
31 views

Order - Sale related email not going in Magento 2.2.7

Recently I did following task on a Magento Store: Upgrade from 2.2.6 to 2.2.7 - After upgrade, everything was working fine. Chanaged server to higher configuration - shared hosting to shared hosting....
1
vote
1answer
27 views

Get option selected image for conformation email attached

I like to get selected option image of swatch option, for design email template. Now i'm getting a parent image instred of selected image. Eg: in my website parent image is black color, i choose ...
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0answers
45 views

cancel an order customer did not receive an email

I like to send an email to customer if admin cancel an order. Please help to solve the solution. Thank you.
1
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2answers
161 views

Magento2 : Order Items Email Template Adjustment

I need to add align="right" in th(i.e Subtotal, Shipping & Handling, Grand Total) to align right on tfoot. I have found that its rendering from the below code under Magento_Sales/templates/email/...
3
votes
1answer
73 views

Magento 1.9.0.1 order email is changing to a previous order email

We have a issue with a Magento 1 store in that order emails are being changed after an order has been placed. This specifically happening after repeat orders. I will try to explain. Admin takes a ...
0
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2answers
178 views

How to add product link in order email magento 2

My order mail.phtml $_item = $block->getItem(); $_order = $_item->getOrder(); <tr> <td class="item-info<?php if ($block->getItemOptions()): ?> has-extra<?php endif; ?&...
1
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1answer
47 views

Magento 2 : How to add additional field in Email Template?

I have created my custom Payment Method in Magento2 and also 2 fields in Payment method now everything working fine now I want send the 2 additional field data in sales order email so how can I do ...
4
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0answers
228 views

Magento 2.2 Sending multiple order confirmation emails

Over the last couple of days our Magento 2.2 instance has been sending multiple copies of order confirmation emails to the customer. Sometimes as many as 10 identical emails received. Has anyone else ...