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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

1
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0answers
12 views

Magento 2.2 Sending multiple order confirmation emails

Over the last couple of days our Magento 2.2 instance has been sending multiple copies of order confirmation emails to the customer. Sometimes as many as 10 identical emails received. Has anyone else ...
1
vote
2answers
61 views

Get all orders of customer by email id Magento 2

How can I get all orders of a customer via his/her email id who is logged in, I am using current session to get user's email id public function getCustomerData() { if ($this->_customerSession-&...
0
votes
1answer
14 views

Magento 2 Change the email address of store when customer places order

how to change the email address where we get the email when an order is placed on our magento 2. I want to add the multiple email address where email should be sent.
0
votes
1answer
23 views

Sending order confirmation email template in Magento 2

I am trying to send an order email confirmation with adding extra attributes values to Admin, But it's not working for me. Here I have 2 Email templates. 1) It's a default email template 2) ...
0
votes
0answers
9 views

How to Show Grand Total in proper format with currency symbol in order_new email template in Magento-2.2.7?

I want to show Grand-total Price in proper format with currency symbol in order_new email template. I will used {{var order.getGrandTotal()}} for show grand-total in email template. How to achieve ...
0
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2answers
29 views

New Order Emails Sendig Two Times

I am facing issue with new order emails. Magento send new order emails two times for every order. I am not getting what is issue there.
0
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0answers
12 views

Supplier/Agent order pick up

We have a magento store with the following setup: All products on the store are added by the a single admin We have several agents/suppliers When the customer places an order an email is sent to all ...
0
votes
0answers
31 views

Magento2.2 Emails not sending with guest orders

So I've been searching the internet for a couple of days now, and I can't seem to find something that is relevant for me. When a customer places an order with an account everything is fine. But when ...
1
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0answers
29 views

Magento 2 How to send HTML in Order Comment Section of Transactional E-Mails

I am trying to send HTML structure in order comment section, but in email it convert in simple plain text. any idea? Comment: Hello, <a href="example.com">Click Here</a> Current ...
0
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0answers
9 views

Magento2: How to add custom emaill in addBcc method after order place

public function send() { $this->configureEmailTemplate(); $this->transportBuilder->addTo( $this->identityContainer->getCustomerEmail(), $...
0
votes
1answer
35 views

Magento 2 save product custom attribute in order to retrive them on sales information and otder email

I have created a custom attribute that shows in product detail page like colour and size attribute, I want them to be saved on order placement so that i can retrieve them in order information, order ...
0
votes
1answer
38 views

Magento 2.2.5 Not Sending New Order Email To Guest

I've got a live 2.2.5 single store site and whenever a Guest customer places an order, the New Order Email fails to send. It works for registered users perfectly. Instead of sending the New Order ...
0
votes
1answer
162 views

Magento 2 - How to add product image in order confirmation email ( without object manager )?

Below code is working fine for me... Step 1 : Before override Order confirmation email templates are genereted in below path root_folder/vendor/magento/module-sales/view/frontend/templates/email/...
1
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0answers
51 views

How to override order.php vendor/magento/module-sales/Model/Order.php in custom module magento 2?

In Order.php i am trying to override getShippingMethod and getShippingDescription method but it is not loading the page and in logs Order.php <?php /** * Copyright © Magento, Inc. All rights ...
0
votes
3answers
68 views

How to get the product image in invoice email template?

I have succeeded in getting the product image in the new order email template (<Vendor>/<Theme>/Magento_Sales/templates/email/items/order/default.phtml) using the following: <img src="&...
0
votes
0answers
23 views

Is it possible to add custom shipping address in order email templates in custom module OrderSender.php

Here i want to add custom shipping address in order Email templates programmatically using magento/module-sales/Model/Order/Email/Sender/OrderSender.php i.e. overriding this file in custom ...
0
votes
1answer
41 views

Sales rep don't receive order copy email

So after migrating to a new server, I stopped receiving the Order copy emails to the sales representative or any other specified. Default is info@shopdomain.co.uk, I also tried @gmail.com, none of ...
0
votes
0answers
24 views

Transactional Emails: Plugins giving issue for any var {{ }}

I may be looking for a plugin override to accomplish what I am looking for. For example, in the order_new.html email template there is this variable: {{var order.getShippingDescription()}} The ...
0
votes
0answers
24 views

Why does an order though Authorize.Net Direct post Method not update sales_order_grid or send e-mail?

I am using the Direct Post Method that is built into Magento 2, and when people order products, the order is properly made and entered into the database, and the products actually get shipped, but the ...
0
votes
0answers
25 views

How to show Currency symbol as a prefix on Amount in order email template in Magento-2.1?

In Order Email Template we used var order.getTotal,var order.getSubTotal,When we used this variable currency symbol is not showing.How to show it Plz guide me. This is screenshot where i want ...
0
votes
0answers
13 views

Magento 2 Standard Order email not sent out together with a custom module

I have made a custom module to send out a custom message when an order is placed. I can successfully get custom message to be sent out by email. But the problem is, the Magento order email will not be ...
2
votes
2answers
231 views

Duplicate order confirmation emails when checking out with PayPal Express

We are having an issue with duplicate order confirmation emails being sent when customer's checkout with PayPal Express. We are using Magento 2.2.5 Here's what I've found so far, bare with me as I ...
0
votes
1answer
32 views

order email send to multiple customer(random customer)

My problem is ordered email send to random multiple customers, i have installed Magento(Magento ver. 1.9.3.8). when customer place order, it will send an order email to random multiple customers. it ...
1
vote
1answer
35 views

Making Payment via Paypal sends two confimation emails

When I do payment using other payment methods its sending only one confirmation email one to user and one to admin , but when I use paypal as payment method it send two confirmation emails to admin ...
2
votes
0answers
20 views

Fooman EmailAttachment = 'Payment Methods' is blank on the emailed PDF but not on the manually created PDF for Magento 1

I have recently installed Fooman EmailAttachment module and my order email PDF doesn't display Payment Method information. Only payment method information is missing from Order PDF. Can anyone help ...
1
vote
1answer
33 views

Problem with smtp configure

I have magento 2.2.4 with a smtp server configured. I can send email test from the tool and i receive it correctly. But when i buy a product I do not receive any email. What can be the error? I have ...
0
votes
1answer
51 views

Send Email to customers automatically

I am facing issue in order update. Presently when i create an order We have Email order confirmation checked by default. But similarly for order update/ create invoice/ create shipment I need ...
0
votes
0answers
29 views

How to display image of bundle product in order_email template in Magento- 2.1?

I want to show image of bundle product in order_email template in Magento-2.1. Can I show of all images of bundle items in order_email template? Please guide me.
0
votes
1answer
35 views

I want to hide tax price details in order_email_template.How to do it in Magento-2.1?

I want to hide tax details from order_email_template in Magento-2.1. For comment this code in \vendor\magento\module-sales\view\frontend\layout\sales_order_email_items.xml: <block class="Magento\...
2
votes
1answer
58 views

How to set “This is a no-reply email” in order confirmation email?

I want to set "This is a no-reply email, we will not see any emails sent to this address" in order confirmation email so how can i do that ?
0
votes
0answers
28 views

Transactional Email variables not pulling through

We have recently done a data migration on our M1 site to our current Magento 2 development site. along with the migration, email templates have also been copied over. Email templates are now no ...
0
votes
1answer
19 views

Magento 2 - Email notifications have server path as 'from' email

When receiving email notifications from our Magento 2 site (order confirmations etc), the 'From' email header field includes the server path, as opposed to the Sales Representatives details. The ...
1
vote
1answer
600 views

Magento 2.2.5: Email Template Order Admin

I'm looking for explanation about email template in admin. As you can see, this button will send an email to my gmail account. And as far as i know, magento use order_new.html to render html to ...
2
votes
2answers
106 views

M2: How to add store address to transactional email / invoice email?

In M1, our invoice email templates contained the store address: {{config path='general/store_information/address'}} In M2, this does not work, because store information / address is split into ...
1
vote
1answer
187 views

Order Confirmation email: How to get order date with correct store timezone?

If I include the order date in my order confirmation email template via ... Order Date: {{var order.created_at}} ..., the resulting order confirmation emails contain the order date in UTC/GMT time. ...
3
votes
1answer
392 views

Which file hold this layout {{layout handle=“sales_email_order_items” order=$order area=“frontend”}}

Is there anyone knows how or where to update the file for the email order notification template. {{layout handle="sales_email_order_items" order=$order area="frontend"}} Thank you, JM
2
votes
0answers
38 views

How to check why magento store can't send email with new order

I'm meeting the problem with my store, I'm using 1.9.3.2, the email with orders can't send such as new order, new shipment, new invoice but contact email is working, I have checked the log file and ...
0
votes
0answers
30 views

Magento 1 Hide Tax

How to hide the tax from cart,checkout and also from emails? I still want the tax to be included in the final amount, but not shown in the cart, checkout and also in the email invoice?
1
vote
2answers
193 views

Magento 2 - How to stop order success email programatically

I am creating a order programatically in magento 2. What property I need to set on $order object so order success email will not trigger. I have tried below methods with (bool) false, parameter but no ...
1
vote
2answers
251 views

I want to add delivery date in order email template in Magento-2.1?

I want to show delivery date in order-email template.I want to show in delivery date (today date + 10 day). How can I achieve that?
0
votes
1answer
353 views

Sales Emails going via wrong email address magento 2.2.x

I have setup email address in sales representative but getting sales email from apache@domainname So where I need to fix this issue? Can anyone let me know? Other emails except sales are working ...
0
votes
0answers
23 views

Send cancelation order email Magento 2 Programmatically

How to send order cancelation email programmatrically, i try to use orderSender but it send order confirmation email ? $this->orderSender($order,true);
2
votes
0answers
24 views

Add custom payment info to email order

I've successfully created a magento 2 module with custom payment method using mage2gen.com, the problem is i need to show dynamic payment information at order email and pdf. I try check the app/code/...
0
votes
0answers
20 views

I am getting sales email from wired email address in magento 2?

I have setup sales email address in the admin for sales_representative but still I am getting the sales email from another email address. I have checked everywhere in admin and code but didn't get ...
3
votes
2answers
388 views

Email notification for cancelled order

Hi is it also possible to get email notification for cancelled orders? Thanks
0
votes
0answers
31 views

Getting inline css error in order confirmation email Magento 2.2.4

I am getting below error in order confirmation email: Css inline error: DOMXPath::query(): invalid expression in selector >> body << in vendor/pelago/emogrifier/Classes/Emogrifier.php I ...
1
vote
1answer
22 views

Emails not being sent when new orders are placed

This is what I've done so far - I've already configured the store's sales email to the correct email addresses - Test smtp (send test email) My mailgun configuration works properly. Email were ...
0
votes
2answers
573 views

Order confirmation emails not sending

Once I place an order, confirmation email is not sent. In the backend (Sales -> Orders), the order says that "The order confirmation email is not sent". If I click "Send Email", it still doesn't ...
0
votes
0answers
85 views

Magento 2 order confirmation email error- we're sorry, an error has occurred while generating this email?

We are showing best selling items in the order confirmation email template. Sometimes, we are getting this error.
2
votes
1answer
136 views

Magento 2 Store email addresses not editable

So, in magento 2 under: Stores > config > General > Store Email addresses I want to edit the Sales Representative email address, however it seems to be disabled - the store is currently set into ...