Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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17 views

How to edit the word "Comment" from email confirmation. Magento 2.4.2

All i'm trying to do is change the word "comment" on the email confirmation email. Thought there might have been a comments phtml in vendor/magento_sales but there is not.
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1answer
26 views

What is the normal method of sending Order Confirmation Emails out in Magento 2?

Magento 2.4.2-p1 Porto theme Amasty's Email settings extension We installed Magento 2.4.2-p1, then the Smartwave Porto theme and then we had Amasty install 9 extensions including SMTP Email Settings ...
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32 views

Crons setup, Amasty's SMTP Email Settings extension installed and working but no Order Confirmation Emails going out

Magento 2.4.2-p1 Porto theme SMTP Email Settings extension by Amasty We had Amasty install the 'SMTP Email Settings' extension which appears to be working = when doing a test - it says: Connection ...
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1answer
24 views

Get programmatically the customizable options selected of the product in an order

I wrote a custom extension to send an email on success. I manage to get the details of the products in the order like $product_name = $_item->getName(); $product_sku = $_item->getSku(); ...
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2answers
21 views

Send Order Email From Admin Panel

How can I send order confirmation emails to the customers, who have completed orders from the front end? I know by default Magento sends transactional email when any new order is placed, but what I ...
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1answer
20 views

How to clear queued email messages so they don't send

While moving from M1 to M2 a number of sales-related emails are generated and stack up in the queue. I don't want these messages to be sent to customers regarding "old" orders. How can I ...
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1answer
43 views

Magento2 how to override order_new.html email template in custom module & not in theme

Magento2 I need to override new order email template named order_new.html using custom module & not in theme via app/design. How can I achieve this?
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16 views

Magento 2: Order Information Attachment with Order Email

I have created a module which is used to send order information as attachment in order email like invoice attachment in invoice mail. I got order attachment in order email but I can't get Order items ...
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1answer
28 views

Magento 2 : Difference between getRowTotal() or getRowTotalIncTax()

In order confirmation email, I have found these two methods $_item->getRowTotal() & $_item->getRowTotalIncTax() The $_item->getRowTotal() seems like Row Total = ((ordered item price * ...
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2answers
28 views

Loading icon for literally MINUTES after pressing Place Order - Magento 2.3.5

Magento 2.3.5 site that loads pretty quickly generally, checkout maybe a few seconds to load but that seems par for the course for Magento 2 However, the issue is that after pressing 'Place Order' the ...
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48 views

Order Totals - Total Paid

Currently, orders that are being placed through Credit/Debit Card come through on Magento with the 'Total Due' field being populated. However, I would like the 'Total Paid' field to be populated ...
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18 views

Email Templates "New Shipment"

We created an email template for (New Shipment) in this template I use the variables : " Shipment Track Details, Shipment Items Grid, Shipment " but when I receive the email the content of ...
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1answer
66 views

How can i insert custom tracking url in Order confirmation Email Template?

I want to insert my custom tracking url in Order Confirmation email and url is https://vitalticks.shiprocket.co i put code like this Track you Order here:Vitalticks Order Tracking Page But it is not ...
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2answers
124 views

How to display Product Name in the subject of the Email(Order Confirmation Email)?

I want to display product name in the subject of the Order confirmation email. I want to display like this Your Order for LooMantha Refrigerator... has been successfully placed
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1answer
17 views

Sending New order email programatically to custom email adress

I'm creating a module that checks if the order was made by a certain group, in this case wholesale groups, and if yes send the copy to new order email to a different email address. It's okay if it ...
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11 views

Is it a way, command to findout which extension extends a class? Bundle product - Order email Issue

I have an issue with order email, when the order has a bundle product the confirmation mail is: Error filtering template: The product that was requested doesn't exist. Verify the product and try again....
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3answers
292 views

How to remove or edit "Grand Total to be Charged" in order email in magento 2

As I mentioned in the headline I need to alter the Grand Total to be Charged section in the order email. My store is running in LKR as Base currency and AUD as another currency. If I place an order in ...
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83 views

Magento 2 : Override template file (sales order email - gift card product)

I have found that this file is used with _getGiftcardOptions() vendor/magento/module-gift-card/Block/Sales/Order/Item/Renderer.php that provides data to labels for gift card item in the Sales order ...
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1answer
31 views

Magento 2 emails stop working suddenly

I have a store in Magento 2.1.7. My emails were working fine a few days ago but suddenly it stops working. I also noticed my config fields in the admin panel are also not editable anymore and I'm not ...
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24 views

Magento 2 event observer before order confirmation email trigger

I have an Observer that updates a custom column in table sales_order_item. I have used this event checkout_onepage_controller_success_action Observer: <?php namespace Siva\OrderNotes\Observer; use ...
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1answer
30 views

Error whenever trying to create an order in Magento 2.3.3: Type Error occurred when creating object: Magento\\Framework\\Mail\\EmailMessage

The error seems to originate from trying to create an Email when a new order is created, the weird thing however is that Email's is turned off for the store. From what i know of nothing has changed ...
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2answers
75 views

Magento2 - How to pass any custom static data to order email template?

Is their any way we can pass some static data to order confirmation email template ? And then use it as variable in email template ? like {{var order.pickupDate}} Thank you
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1answer
106 views

Where is the Magento2 Order Confirmation sender email address noted?

I am experiencing an issue where the sender email address for the order confirmation email is not what is set in the admin panel for Magento 2.3. I have checked both SMTP settings and the store email ...
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1answer
34 views

Payment Failed Emails M 2.3.5 - Not working for us

We are currently using Magento 2.3.5 From my understanding, payment failed emails are sent when a transaction fails. By fails I hope that this means it is declined or voided by the payment method. ...
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1answer
25 views

How to add Item Status to order confirmation email Magento 2.3.1

Is there a way to add the Item status (Ordered/Backordered) to the order confirmation email? I tried below code. <td class="item-status"> <?php if ($_item->getQtyBackordered()...
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2answers
91 views

How do I get an order collection in admin order view using the email address of the current order?

I am trying to build an order history table to display previous orders (order number/date/items ordered, etc) from a customer order in the admin order view (Magento\Sales\Block\Adminhtml\Order\View\...
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1answer
29 views

Magento v2 -> Buy an item (virtual) and get voucher code via E-mail

I have a question regarding Magento v 2. Do you know (default or addon) a functionality to have a virtual item (lets say, 100 dollar voucher) and after the customer's check-out he gets directly an ...
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24 views

Customer receiving two order emails in magento 2.3.2

When a customer places an order, they are receiving order confirmation email twice. What is the issue with this? Please help. I am using magento 2.3.3
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1answer
81 views

Magento 2 Remove Subtotal from order email

How can i remove Subtotal from order email in Magento 2.3.4?
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66 views

How to display estimated delivery date in order email template in Magento-2.3.5

How to display estimated delivery date in order email template in Magento-2.3.5 Exp: "Wed, December 2nd, 2020 - Fri, December 4th, 2020" like this
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16 views

How to send email to customer after admin cancels order in Magento 2.3.5?

I want to send a notification email to the customer if the admin cancels the customer's order. I am using Magento 2.3.5 -p1 version.
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40 views

Empty order status in magento 2.4.1 email

I have option to load Order Update, Order Update(Magento/luma) or Order Update(Magento/Smarwave) email template. Email is sent if any of those three is selected in configuration but without order ...
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1answer
43 views

Email Styling in _email-extend.less not applying

Magento Version: 2.3.4 Parent Theme: Luma The issue I'm having is that I can't get any changes to work in the email styling. I have followed the docs about where to move what to move where however it ...
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51 views

magento2, Change Payment method title in order detail page on the fly

I want to change my custom payment gateway title in the order details page (front-end, in admin panel, and email sent to customer). It has to be like "payment gateway title($option)" not a ...
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5 views

How can I fetch the tracking number and inset it to my image link URL?

I'm trying to create a new email template where I have an image saying "Track Order" and it will go to the parcelsapp website. What I want to happen is the link is variable to the tracking ...
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19 views

Magento 2 order email converting the special characters into symbols

Magento 2 order emails converting the special charactesrs ä,ü,ö into symbols like ", ? example: when I enter the name in checkout like Präsad Prasüd Prasadö and converted in the email is Pr?sad ...
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0answers
163 views

Magento 2 : Change email content based on shipping method in email template

I need to change the email content based on shipping method. there are two type of shipping method one is in store pickup and one is delivery to user location. For both case content of email template ...
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4 views

Magento 1.9.2.4 sends the shipping emails instead of the sales emails

Good morning! Lately magento is sending the shippements emails instead of the order emails and the incomplete ones. Checking the logs of the email I see that indeed it happens but I do not know what ...
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1answer
109 views

Magento2.2.2 Order email confirmation after switched back on sends old order confirmation email

Order email Communications has been switched Off for long period of time as the emails was being sent outside of magento. However I notice while testing that if switched back On Old order emails ...
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32 views

Maichimp send order notification magento 2

I have installed Mailchimp extension and integrated it with our Magento store. The requirement is to send Order notification and delivery notification email in our Magento store through Mailchimp. I ...
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1answer
46 views

Serious problem with Email Deliverability when sending Order Confirmation Emails

Magento 1.9.4 Let me first define the terms so that we are on the same page as it’s vital to mention that Email deliverability isn’t the same as a delivery rate. A delivery rate indicates what ...
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0answers
10 views

Payment Information row headers displaying variable names instead of normal text

I've stumped myself. Recently, orders are coming through with the rows in the 'payment info' region displaying what appears to be variable names instead of their human-readable versions. No changes ...
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1answer
29 views

order confirm mail getting error in magento 2

unable to find this error solution Error filtering template: Notice: Undefined variable: _store in /var/www/html/vendor/magento/module-sales/view/frontend/templates/email/items/order/default.phtml on ...
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1answer
54 views

Magento 2: Plugin is not working on server while it's working fine on localhost

Here I have created a plugin to stop the order mail notification for some specific payment. This plugin is working fine on my localhost but not working on server. My di.xml file codes: <?xml ...
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1answer
372 views

Send mail on pending payment status

I'm trying to send an email with payment information when the order is established with an offline payment method. Normally, Magento is sending the email when the payment is checked but I need to send ...
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0answers
95 views

Magento 2.2 Add Unit Price in Order Email Template

Add Unit Price (Base Price) in Order email Confirmation in magento 2.2.3 https://prnt.sc/u0po5q We have Porto theme app/design/frontend/Smartwave/porto/Magento_Sales/templates/email >> ...
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2answers
707 views

Unable to send emails. Could not acquire lock for cron job: sales_send_order_invoice_emails

Unable to send any kind emails (order, invoice, tracking). I get confirmation that it was sent, but nothing received. Same with "Contact us" from frontend. cron.log: main.WARNING: Could not ...
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1answer
11 views

Render sales email items table into variable

I need to pass the content of the order items table from the new order email to an external service. In Magento 1 I used this approach and it worked fine: $appEmulation = Mage::getSingleton('...
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29 views

not received the site owner emails for the two specific orders

I used Magento 2.3.4, but not received the site owner emails for the two specific orders. the order has places but I didn't get Order Email, only two specific order, I have checked all email settings, ...
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1answer
93 views

What is the use of Magento\Sales\Model\Order\Email\Container\IdentityInterface in magento 2

protected function checkAndSend(Order $order) { $this->identityContainer->setStore($order->getStore()); if (!$this->identityContainer->isEnabled()) { return false; } ...

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