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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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Magento2 | Change subject email of new order if condition is true

I created an observer that changes the email subject when I place a new order: This is the ChangeOrderEmailSubject.php file: <?php namespace Sales\OrderCust\Observer; use Magento\Framework\Event\...
Jackom's user avatar
  • 493
0 votes
1 answer
30 views

Magento 2 : Add Customer Group to Order Email Template

I'm very new to Magento. I'm using Magento 2.4.6 and I want to add Customer Group to the New Order email template. We need some way to know what customer group belongs to because we do different ...
Pete's user avatar
  • 11
0 votes
0 answers
14 views

Configurable child products show as backorder on order confirmation

I have a lot of configurable products on my site and have a problem and that is: When a customer places an order of a child product of a configurable product the order confirmation show the child ...
Kasper Elund's user avatar
0 votes
1 answer
54 views

Shipping information block and customer email

I'm relatively new to Magento development and we're currently using version 2.4.5-p1. We recently migrated from Magento 1 and I'm now working on customizing the new order email. So far, I've ...
Sam's user avatar
  • 1
0 votes
1 answer
24 views

Send another email after order confirmation email

Can someone advise what is the best approach or give me some points on how can I send another order confirmation email (Second Email is configured in Marketing->Email templates in Admin panel). ...
Siri's user avatar
  • 115
0 votes
1 answer
39 views

Magento2 Order email missing custom variable values for first time & when I send email from admin it shows values

Magento2 Order email missing custom variable values for first time & when I send email from admin it shows values Basically this custom variable values are the order attributes. I have used this ...
Arjun's user avatar
  • 3,586
1 vote
0 answers
32 views

order confirmation email not sent in magento CE 2.4.5-p1 when placed on Front-End

But, order confirmation email is sent when placed on Back-End. Note: all other emails are sent as expected (processing, updates, etc..)
RoboxFuze's user avatar
  • 119
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0 answers
10 views

Order Confirmation Email sent to Other User

We are facing an issue with order confirmation email. When more than one users place order simultaneously, sometimes, only one user is getting order confirmation emails for both orders, other one is ...
Jasvir Singh's user avatar
0 votes
1 answer
44 views

In sales order grid shipping addess in i getting error can i know how solve this error magento 2?

like this in shipping address First Name {{if this.getTemplateFilter().filter(dummy)}}{{/if}}
Rahul Prajapati's user avatar
0 votes
0 answers
1k views

Error: Cannot instantiate interface

I am override the file sender.php this is not a normal class is abstract class may be that's the reason to display the error Could anyone suggest regarding this so i can proceed forward. error
Mohit Thakur's user avatar
0 votes
1 answer
42 views

How to send the separate orderconfirmation mail for admin and customer

I created a custom module to send the separate mail for admin and customer but its not working.could you please suggest me regarding this so i can proceed forward.
Mohit Thakur's user avatar
0 votes
2 answers
84 views

How to override an abstract class in magento 2

I know how override the normal class but now i try to override the abstract class [ Magento\Sales\Model\Order\Email\Sender.php ] . i have override the Sender.php file in custom module but its not ...
Mohit Thakur's user avatar
0 votes
2 answers
59 views

Magento 2 : How to override the abstract class [ sender.php] in custom module

I create a custom module to send email to customer and admin separately if i try to override the core file in my custom module its shown error .Error come when i override the [ sender.php ] file in my ...
Mohit Thakur's user avatar
1 vote
1 answer
652 views

Shipping Address missing from Order Confirmation email template after Upgrade to magento 2.4.3-p3

I have upgraded my magento version from 2.4.2 to 2.4.3-p3. After upgrade Shipping Address is missing from Order Confirmation Email Template. Order Confirmation mail before Upgrade Order confirmation ...
Rajeev Singh's user avatar
1 vote
1 answer
513 views

New Order Email Template for Specific Product Type / Sku in Magento 2

We are looking for a solution whereby if a customer orders a specific product or product type, they will receive a different order confirmation (new order) email. The standard confirmation emails ...
James's user avatar
  • 11
0 votes
2 answers
30 views

Original Price of child product in order Email

I want the original child price in the below file. app\design\frontend\MyVendor\MyTheme\Magento_Sales\templates\email\items\order\default.phtml I try $block->getBasePrice($_item) or only $block-&...
yavonz15's user avatar
  • 417
4 votes
1 answer
216 views

How to use the miscrosoft graph mail api instead of default magento mail?

I need to use the Microsoft Graph Mail API for each and every Magento email like new customer and order mail. Something like by-pass the default Magento email feature with Microsoft Graph API
Mohamed Abbas's user avatar
0 votes
2 answers
264 views

How to add special price in new order email template?

How can I add special price in email "New order" template? Product block in email template: {{layout handle="sales_email_order_items" order_id=$order_id area="frontend"}} ...
GieDe's user avatar
  • 171
0 votes
1 answer
541 views

Order confirmation status go out on "pending" status

I'm not a Magento expert, and do not have access to the underlying code, but work with a Magento website. Since the latest update to Magento 2.4.5 we have noticed that when and order is made it is ...
user109807's user avatar
1 vote
2 answers
798 views

Order Items in New Order Email not showing after upgrade

I upgraded our Magento version from 2.3.4 to 2.4.3. After the upgrade the items in the order aren't showing in the email. The email template shows the items using: {{layout handle="...
Sara Fuerst's user avatar
1 vote
1 answer
362 views

Magento 2 - Not Receiving Email After Order

I have this demo Magento 2 store (ver. 2.4.4) built on a Debian server and for some reason I'm not receiving emails after I make an order. In Stores > Configuration > Sales > Sales Emails I ...
Abi's user avatar
  • 33
0 votes
1 answer
452 views

Magento 2.4.5 - get order id in transactional email html

How can I get the actual order id (not increment id) in a transactional email? I have tried the following but none of them return the order id: {{var order.getId()}} {{var order.getOrderId()}} {{var ...
sulman's user avatar
  • 529
1 vote
0 answers
162 views

main.CRITICAL: Invalid template file:

I created module for email header Block: INW\EmailOverride\Block\EmailOverride // information about which image show template: extraheader.phtml // contain a image tag I put this in custom email ...
Sandeep's user avatar
  • 13
2 votes
1 answer
1k views

Delivery date in order email template - Magento 2.4.3-p2

Previously, we used the following module to load the email variable with a custom CreatedAt value. Because this is deprecated, it will not work anymore (https://devdocs.magento.com/guides/v2.4/...
JGeer's user avatar
  • 1,418
0 votes
1 answer
243 views

how to set the weekday in order email template magento 2.4

how to set the weekday Monday, Tuesday, Wednesday, Thursday etc in created_at_formatted in order email example: Placed on 23.06.2022, 12:00:19 to set Placed on: Friday, 24.06.2022 {{trans 'Placed on ...
Savan Patel's user avatar
  • 2,358
0 votes
1 answer
217 views

How to generate Multi-Language invoice and email

I have a multi-language store and I need to generate my invoice in 2 different languages in a PDF and the invoice email should also have both the languages. How can I do that.
Muhammad Hamza's user avatar
0 votes
1 answer
126 views

How modify template successful purchase

when successful purchase, an email is sent that shows this how to hide or delete that red mark in the picture, the SKU
Arturo Cabrera's user avatar
0 votes
2 answers
858 views

Magento 2.3.5-p2 with Stripe Plugin 3.0.0: New order emails being sent twice

Checking out with Stripe plugin for magento (ver 3.0.0) on Magento 2.3.5-p2 sends out 2 "New order confirmation" emails with the same order number, no invoice email gets sent. Tried checking ...
user2240778's user avatar
1 vote
0 answers
18 views

Braintree External Extension order email label incorrect

We are using UK based Magento 2.3.x application. This gene commerce Braintree extension implemented after Show incorrect format Braintree order email with the payment method label Current Result ...
tech clouds's user avatar
0 votes
1 answer
289 views

Add a Product's Short Description to customer email template? (M2.4)

Could anyone kindly suggest how I could have my product's short description shown in a customer order confirmation email? I am currently running Magento (Community) 2.4.2. I've attempted to add the ...
Rich D's user avatar
  • 153
0 votes
1 answer
106 views

Separate Email for a country

My client wants to send a different order confirmation email for a country. Like we have a US store and receive orders from Russia customs should receive the email that we don't ship them in Russian. ...
Ameer Hamza's user avatar
1 vote
1 answer
369 views

How to change Newsletter subscription message on order success page

When a new order is create and the customer has checked the Subscribe to Newsletter box, below is how the checkout/onepage/success page appears. I will like to change the text Thank you for your ...
Inducesmile's user avatar
0 votes
0 answers
36 views

How to edit the word "Comment" from email confirmation. Magento 2.4.2

All i'm trying to do is change the word "comment" on the email confirmation email. Thought there might have been a comments phtml in vendor/magento_sales but there is not.
totneschap's user avatar
0 votes
1 answer
48 views

What is the normal method of sending Order Confirmation Emails out in Magento 2?

Magento 2.4.2-p1 Porto theme Amasty's Email settings extension We installed Magento 2.4.2-p1, then the Smartwave Porto theme and then we had Amasty install 9 extensions including SMTP Email Settings ...
Allysin's user avatar
  • 260
0 votes
0 answers
152 views

Crons setup, Amasty's SMTP Email Settings extension installed and working but no Order Confirmation Emails going out

Magento 2.4.2-p1 Porto theme SMTP Email Settings extension by Amasty We had Amasty install the 'SMTP Email Settings' extension which appears to be working = when doing a test - it says: Connection ...
Allysin's user avatar
  • 260
1 vote
1 answer
176 views

Get programmatically the customizable options selected of the product in an order

I wrote a custom extension to send an email on success. I manage to get the details of the products in the order like $product_name = $_item->getName(); $product_sku = $_item->getSku(); ...
user1619177's user avatar
0 votes
2 answers
42 views

Send Order Email From Admin Panel

How can I send order confirmation emails to the customers, who have completed orders from the front end? I know by default Magento sends transactional email when any new order is placed, but what I ...
ishaq's user avatar
  • 195
0 votes
1 answer
3k views

How to clear queued email messages so they don't send

While moving from M1 to M2 a number of sales-related emails are generated and stack up in the queue. I don't want these messages to be sent to customers regarding "old" orders. How can I ...
gnicko's user avatar
  • 400
0 votes
1 answer
2k views

Magento2 how to override order_new.html email template in custom module & not in theme

Magento2 I need to override new order email template named order_new.html using custom module & not in theme via app/design. How can I achieve this?
Arjun's user avatar
  • 3,586
0 votes
1 answer
330 views

Magento 2: Order Information Attachment with Order Email

I have created a module which is used to send order information as attachment in order email like invoice attachment in invoice mail. I got order attachment in order email but I can't get Order items ...
Siddharth Nandava's user avatar
1 vote
1 answer
333 views

Magento 2 : Difference between getRowTotal() or getRowTotalIncTax()

In order confirmation email, I have found these two methods $_item->getRowTotal() & $_item->getRowTotalIncTax() The $_item->getRowTotal() seems like Row Total = ((ordered item price * ...
devhs's user avatar
  • 507
0 votes
2 answers
263 views

Loading icon for literally MINUTES after pressing Place Order - Magento 2.3.5

Magento 2.3.5 site that loads pretty quickly generally, checkout maybe a few seconds to load but that seems par for the course for Magento 2 However, the issue is that after pressing 'Place Order' the ...
freestate's user avatar
0 votes
0 answers
107 views

Email Templates "New Shipment"

We created an email template for (New Shipment) in this template I use the variables : " Shipment Track Details, Shipment Items Grid, Shipment " but when I receive the email the content of ...
Omar Sadky's user avatar
0 votes
1 answer
948 views

How can i insert custom tracking url in Order confirmation Email Template?

I want to insert my custom tracking url in Order Confirmation email and url is https://vitalticks.shiprocket.co i put code like this Track you Order here:Vitalticks Order Tracking Page But it is not ...
somutesting's user avatar
0 votes
2 answers
1k views

How to display Product Name in the subject of the Email(Order Confirmation Email)?

I want to display product name in the subject of the Order confirmation email. I want to display like this Your Order for LooMantha Refrigerator... has been successfully placed
somutesting's user avatar
0 votes
1 answer
171 views

Sending New order email programatically to custom email adress

I'm creating a module that checks if the order was made by a certain group, in this case wholesale groups, and if yes send the copy to new order email to a different email address. It's okay if it ...
Rui Silva's user avatar
  • 374
0 votes
3 answers
2k views

How to remove or edit "Grand Total to be Charged" in order email in magento 2

As I mentioned in the headline I need to alter the Grand Total to be Charged section in the order email. My store is running in LKR as Base currency and AUD as another currency. If I place an order in ...
Mujahidh's user avatar
  • 2,793
0 votes
0 answers
355 views

Magento 2 : Override template file (sales order email - gift card product)

I have found that this file is used with _getGiftcardOptions() vendor/magento/module-gift-card/Block/Sales/Order/Item/Renderer.php that provides data to labels for gift card item in the Sales order ...
devhs's user avatar
  • 507
0 votes
1 answer
61 views

Magento 2 emails stop working suddenly

I have a store in Magento 2.1.7. My emails were working fine a few days ago but suddenly it stops working. I also noticed my config fields in the admin panel are also not editable anymore and I'm not ...
Feroze Ahmed's user avatar
0 votes
1 answer
42 views

Error whenever trying to create an order in Magento 2.3.3: Type Error occurred when creating object: Magento\\Framework\\Mail\\EmailMessage

The error seems to originate from trying to create an Email when a new order is created, the weird thing however is that Email's is turned off for the store. From what i know of nothing has changed ...
wvkni's user avatar
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