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I have a weird issue! When I create a new Email Template for a New customer (before the account is confirmed) and a new customer after it is confirmed. The template does not change.

I have set the email in: store - configuration - customer - customer configuration.

The New customer after confirmation looks like it is a custom template as it is in Norwegian ETC, But the other one is in English and does not change even if i create the template directly in Norwwgian. Anyone know what the issue can be.

Magneto 2.4.3. - Porto Theme - Sending email through Mailchimp/Mandril.

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  • What steps you try to email template on magento?
    – Dhiren Vasoya
    Commented Aug 2 at 11:24
  • Go to Marketing - Communocations - Email template. New template. Then I choose a template, in this case, Porto New customer., Amend it so it is correct for my store. Then i go to Store, configuration - choose website - Customer - Customer configuration. Then i choose the template in the drop down. Save Clear cache,
    – Jan-petter Havna
    Commented Aug 2 at 12:38
  • Have you try to set the same template into default configuration instead of Website Specific?
    – Dhiren Vasoya
    Commented Aug 2 at 12:52
  • Yes i have tried that,
    – Jan-petter Havna
    Commented Aug 2 at 13:07
  • Have you check by magento default theme? if you use third party theme.
    – Dhiren Vasoya
    Commented Aug 5 at 12:54

1 Answer 1

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After some troubleshooting, I found out that was another 3rd party module that was overwriting these emails.

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2
  • So, just to make sure: the problem is solved now?
    – General Grievance
    Commented Aug 5 at 20:15
  • yes it is, was a 3rd party module we where not know about
    – Jan-petter Havna
    Commented Aug 6 at 8:08

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