Magento2 Data migration getting stuck at Step Customer Attribute

Question

We are trying to migrate Magento 1.9.2.0 to Magento 2.0.4 EE. We have added the missing tables and columns in M2 Database and then started running the below command.

php bin/magento migrate:data vendor/magento/data-migration-tool/etc/ce-to-ee/1.9.2.0/config.xml.dist

[2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: EAV Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Customer Attributes Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Map Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Url Rewrite Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Log Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Ratings Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: ConfigurablePrices step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: OrderGrids Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: Tier Price Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: integrity check][step: SalesIncrement Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: setup triggers][step: Stage]: started [2016-04-13 13:30:05][INFO][mode: data][stage: data migration][step: EAV Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: volume check][step: EAV Step]: started [2016-04-13 13:30:05][INFO][mode: data][stage: data migration][step: Customer Attributes Step]: started 0% [>---------------------------] Remaining Time:

Please anyone can help.

Answer 1

Try disabling the customer hash in the config.xml file.

<upgrade_customer_password_hash>0</upgrade_customer_password_hash>

Answer 2

I know this is an old question, but if you're still having issues with Customer Attributes getting stuck at 0 or 16% (common numbers I've seen and had issues with myself), I've made a quick fix for it. The problem is if you have 25k+ customers in your Magento 1 instance. In our case, we have over 300,000, so it's just too much data for php and mysql to process all at once as it attempts to save. It seems to cap out for me around 50k and then stop itself from processing anything.

Version: 2.0.7 is what we are using currently of the migration tool, 2.0.8 of Mage2 (confirmed working with 2.0.7 by Enterprise Support)

EDIT - Official fix in pull request but not in new release yet here: https://github.com/magento-nord/data-migration-tool/pull/1/commits/6949dfe5ec425c78da162ca1003f0d377939c407

Edit: vendor/magento/data-migration-tool/src/Migration/Step/Customer/Data.php ~ Line 142

while (!empty($bulk = $this->source->getRecords($sourceDocName, $pageNumber))) {
$pageNumber++;

$destinationRecords = $destDocument->getRecords();
foreach ($bulk as $recordData) {
    $this->source->setLastLoadedRecord($sourceDocName, $recordData);
    if ($this->helper->isSkipRecord($attributeType, $sourceDocName, $recordData)) {
        continue;
    }
    /** @var Record $record */
    $record = $this->recordFactory->create(['document' => $sourceDocument, 'data' => $recordData]);
    /** @var Record $destRecord */
    $destRecord = $this->recordFactory->create(['document' => $destDocument]);
    $recordTransformer->transform($record, $destRecord);
    $destinationRecords->addRecord($destRecord);
}
$this->progress->advance(LogManager::LOG_LEVEL_INFO);
$this->progress->advance(LogManager::LOG_LEVEL_DEBUG);

$this->helper->updateAttributeData($attributeType, $sourceDocName, $destinationRecords);

$this->destination->saveRecords($destinationName, $destinationRecords);

}

Make changes to this, and add in a count for blocks that your server/machine can handle. I did blocks of 1000 just for timeout sake.

while (!empty($bulk = $this->source->getRecords($sourceDocName, $pageNumber))) {
$pageNumber++;

$destinationRecords = $destDocument->getRecords();
$count = 0; // ++ Added within the while loop to continue processing
foreach ($bulk as $recordData) {
    if($count > 1000) // ++
    { // ++
        break; // ++
    } // ++
    $this->source->setLastLoadedRecord($sourceDocName, $recordData);
    if ($this->helper->isSkipRecord($attributeType, $sourceDocName, $recordData)) {
        continue;
    }
    /** @var Record $record */
    $record = $this->recordFactory->create(['document' => $sourceDocument, 'data' => $recordData]);
    /** @var Record $destRecord */
    $destRecord = $this->recordFactory->create(['document' => $destDocument]);
    $recordTransformer->transform($record, $destRecord);
    $destinationRecords->addRecord($destRecord);
    $count++; // ++
}
$this->progress->advance(LogManager::LOG_LEVEL_INFO);
$this->progress->advance(LogManager::LOG_LEVEL_DEBUG);

$this->helper->updateAttributeData($attributeType, $sourceDocName, $destinationRecords);

$this->destination->saveRecords($destinationName, $destinationRecords);

}