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we have a LIVE magento site from last one year.

recently we are facing very difficult problem from Browser cookies.

Frontend is not opening and keep on loading and never load.

we are using HTTPS for secure pages.

we are facing problem in chrome, mozilla , opera, safari and all other browsers.

1)If we clear the BROWSER COOKIES, than its working.

2)If we clear the VAR/SESSION folder, than its working.

3)If we open the site in freshly installed browsers, its working for some time. again same problem. as cookies will occupy after visiting site.

There is no problem in Backend

we followed this : https://stackoverflow.com/questions/15491819/magento-admin-login-not-working-in-chrome-but-works-fine-for-firefox but it did't worked.

IS it related to only cookies problem or our template code problem?

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we face issue as in images sometimes.enter image description here

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2 Answers 2

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Are you getting double cookies set? Bare Domain AND Subdomain? One for example.com and one for www.example.com?

I found on our site, we needed to do an .htaccess redirect to force everything to whichever was our choice for the website base server domain or we would run afoul of session hijack as the site would respond to one, set a cookie and immediately redirect to the other. Once cookies were double-set things came to grief.

Magento's settings for Cookie Path and domain did not alleviate it, even when correctly set.

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  • Is there any way that we can check whether we set double cookies or not ?
    – Baby in Magento
    Commented Dec 28, 2015 at 5:12
  • Look in your browser cookie store and examine the contents. Frontend and Admin cookies will be duplicated.
    – Fiasco Labs
    Commented Dec 28, 2015 at 17:12
  • we dont have any sub - domain in our server for our main domain.
    – Baby in Magento
    Commented Feb 16, 2016 at 19:09
  • i am checking here : prntscr.com/a4sp53 if our site name is xyz.com, than it creating cookies only for xyz.com, its not creating cookies for www.xyz.com than its fine right ?
    – Baby in Magento
    Commented Feb 18, 2016 at 10:21
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We experienced a very similar issue pages were loading blank for very specific sessions, it was almost impossible to recreated in local environments. It turned out to be an infinite loop caused by the trigger_recollect attribute on the carts (quotes) of these sessions. See this thread for more info:

Customer stuck in an endless loop

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