0

It displays an error "There has been an error processing your request. Exception printing is disabled by default for security reasons" when i view the details of a particular order under Sales > Orders.

This issue occurs only for the recent orders.

I can view details of older orders.

FOLLOWING IS THE ERROR LOG I GOT There has been an error processing your request Image file was not found.

Trace:
#0 /home1/***/public_html/app/code/core/Mage/Catalog/Helper/Image.php(163): Mage_Catalog_Model_Product_Image->setBaseFile('')
#1 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/items/renderer/default.phtml(50): Mage_Catalog_Helper_Image->init(Object(Mage_Catalog_Model_Product), 'small_image')
#2 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#3 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#4 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#5 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#6 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#7 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Sales/Items/Abstract.php(177): Mage_Core_Block_Abstract->toHtml()
#8 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/items.phtml(60): Mage_Adminhtml_Block_Sales_Items_Abstract->getItemHtml(Object(Mage_Sales_Model_Order_Item))
#9 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#10 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#11 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#12 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#13 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#14 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml()
#15 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml('order_items', true)
#16 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Sales/Order/View/Tab/Info.php(86): Mage_Core_Block_Abstract->getChildHtml('order_items')
#17 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/tab/info.phtml(92): Mage_Adminhtml_Block_Sales_Order_View_Tab_Info->getItemsHtml()
#18 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#19 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#20 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#21 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#22 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#23 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Widget/Tabs.php(303): Mage_Core_Block_Abstract->toHtml()
#24 /home1/***/public_html/app/design/adminhtml/default/default/template/widget/tabs.phtml(38): Mage_Adminhtml_Block_Widget_Tabs->getTabContent(Object(Mage_Adminhtml_Block_Sales_Order_View_Tab_Info))
#25 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#26 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#27 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#28 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#29 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#30 /home1/***/public_html/app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml()
#31 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Text_List->_toHtml()
#32 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml()
#33 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml('left', true)
#34 /home1/***/public_html/app/design/adminhtml/default/default/template/page.phtml(58): Mage_Core_Block_Abstract->getChildHtml('left')
#35 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#36 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#37 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#38 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#39 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#40 /home1/***/public_html/app/code/core/Mage/Core/Model/Layout.php(555): Mage_Core_Block_Abstract->toHtml()
#41 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(390): Mage_Core_Model_Layout->getOutput()
#42 /home1/***/public_html/app/code/core/Mage/Adminhtml/controllers/Sales/OrderController.php(128): Mage_Core_Controller_Varien_Action->renderLayout()
#43 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Sales_OrderController->viewAction()
#44 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('view')
#45 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#46 /home1/***/public_html/app/code/core/Mage/Core/Model/App.php(349): Mage_Core_Controller_Varien_Front->dispatch()
#47 /home1/***/public_html/app/Mage.php(686): Mage_Core_Model_App->run(Array)
#48 /home1/***/public_html/index.php(87): Mage::run('default', 'store')
#49 {main}
5
  • Raj,goto errors/ folder at magent dir here you have find the local.xml.sample,Just rename it local.xml ad check the error
    – Amit Bera
    Feb 18, 2015 at 9:38
  • I enabled it. It now shows "Image file was not found."
    – Raj
    Feb 18, 2015 at 9:55
  • please put screen shot
    – Amit Bera
    Feb 18, 2015 at 9:59
  • Your core is modified. There is no occurence of init in the template file app/design/adminhtml/default/default/template/sales/order/view/items/renderer/default.phtml in the default install. If you modified this or someone else did it, it was done wrong.
    – Marius
    Feb 18, 2015 at 10:29
  • Oh. ok. I will check it @maurius.
    – Raj
    Feb 18, 2015 at 10:43

3 Answers 3

1

You issue with product image or product is not exiting in magento catalog

on items.phtml you call product image.it may this product is not this in magento.it delete but it details is in sales.

before before call the image you needcheck product is exit not

$prod=Mage::getModel('catalog/product')->load($_item->getProductId());

call image when product exit in magento

if($prod->getId()){
//  put your image code
}
0

You should see a long number on the screen along with the error message.
Look in the var/report folder for a file with the same name as the long number. That one contains the error message and stacktrace.
But without knowing what the file contains I will shoot in the dark and say that you had a certain payment method enabled at one point, the order was placed using that payment method and then you removed it.
This is (from my point of view) a drawback of Magento. You cannot remove payment methods that have been used for past orders. You can just disable them.

In case I'm wrong, just paste the contents of the error file in your question and I will try to come up with something better.

1
  • I enabled it. It now shows "Image file was not found."
    – Raj
    Feb 18, 2015 at 9:57
0

Try to enable error printing by renaming local.xml.sample file to local.xml in errors directory and uncomment ini_set('display_errors', 1); in index.php in root.

10
  • I enabled it. It now shows "Image file was not found."
    – Raj
    Feb 18, 2015 at 9:53
  • have you done any customization to core files?
    – Anu
    Feb 18, 2015 at 9:57
  • No. I haven't done.
    – Raj
    Feb 18, 2015 at 9:58
  • I am able to view the details till Feb 12 Orders. After that I couldnt able to view it.
    – Raj
    Feb 18, 2015 at 10:00
  • try to re-upload media directory if you have a backup
    – Anu
    Feb 18, 2015 at 10:01

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