The problem appeared on the site dump, on the front page

Exception: Warning: SessionHandler::read(): open(/var/cpanel/php/sessions/ea-php73/sess_otpvdk0an5tso42ofv0df1f359, O_RDWR) failed: No such file or directory (2) in /var/www/vhosts/7.4/crazy/vendor/magento/framework/Session/SaveHandler/Native.php on line 22 in /var/www/vhosts/7.4/crazy/vendor/magento/framework/App/ErrorHandler.php:61 Stack trace: #0 [internal function]: Magento\Framework\App\ErrorHandler->handler() #1 /var/www/vhosts/7.4/crazy/vendor/magento/framework/Session/SaveHandler/Native.php(22): SessionHandler->read()

  • i just delete file pub/.user.ini and it works Feb 2, 2022 at 18:49

1 Answer 1


A few things you could do:

Confirm that your session.save_path in php.ini matches the directory that Magento is saving sessions.

In app/etc/env.php make sure session looks like:

   'session' => [
        'save' => 'files'

Make sure the session save path has proper permissions.

If you have the resources, I would recommend using redis to save sessions.

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