2

I'm trying to set up a cart rule in which I only offer free shipping

I added a new cart rule with these conditions:

cart rule conditions

Then I try to place an order, I choose 'Flat rate' as shipping method, I apply 'Test3' coupon code, but I don't see any discount in shipping amount.

Where is my mistake?

Improve this question
9
  • did you add any conditions in the 'Conditions' section?
    – Diana
    Commented Feb 23, 2021 at 9:27
  • no condition, I would like to apply the rule aways, when I add 'test3' coupon to the cart
    – Davide Iandoli
    Commented Feb 23, 2021 at 9:35
  • roger that. well, i don't have a 2.3.2 instance, but i tried on 2.4.1 and apparently something is wrong when using the flat rate - in cart it shows 0 shipping, but in the checkout, it's the rate you set on the method. However, this doesn't happen when using table rate. very interesting..
    – Diana
    Commented Feb 23, 2021 at 9:38
  • should we open an issue to magento developers' team?
    – Davide Iandoli
    Commented Feb 23, 2021 at 9:55
  • 1
    let's try something before i promote this as an answer - change the Free Shipping dropdown to For matching items only and tell me if it's working for you. On m2.4.1 it works properly in combination with the flat rate, showing 0 shipping in both cart, checkout and submitted order.
    – Diana
    Commented Feb 23, 2021 at 10:25

1 Answer 1

Reset to default
3

I did some research on this and while the documentation about free shipping for any order says you should add 'For shipment with matching items' value on the 'Free Shipping' dropdown, I found that this doesn't work as is supposed to in our specific scenario as we want the shipping cost to be 0 on our delivery method.

Solution is to add set the 'Free Shipping' dropdown to 'For matching items only' value.

Later edit: In the context of the thread https://magento.stackexchange.com/a/332124/35330 I explained all scenarios and the difference between the settings. The rule works fine with both 'For matching items only' and 'For shipment with matching items' options, but there is a difference in using them. Check that thread for more details (I added several explanatory screenshots too to prove the behavior).

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.