I have integrated starshipit in my magento2.3.3 store and I am using MSI feature when I try to ship order my Magento exception log show this error and status failed.

[2020-01-10 06:38:00] report.CRITICAL: The shipment couldn't be saved. {"exception":"[object] (Magento\Framework\Exception\CouldNotSaveException(code: 0): The shipment couldn't be saved. at /var/www/au/releases/20200109053408/vendor/magento/module-sales/Model/Order/ShipmentRepository.php:150, Magento\Framework\Exception\NoSuchEntityException(code: 0): Source item not found by source code: default and sku: PLA10009MONW. at /var/www/au/releases/20200109053408/vendor/magento/module-inventory-source-deduction-api/Model/GetSourceItemBySourceCodeAndSku.php:59)"} []

  • Are there any other messages as this is a very limited error. Jan 10, 2020 at 9:14

1 Answer 1


This issue relates to using a 3rd party shipping platform Starshipit. They do not link to more than one inventory source. This is what starship has responded to me with after raising a ticket.

"Currently out Magento integration only supports having one inventory location and has not met any demand to change this fact. I am in discussions with our development team to assess the required work involved with this. I will update you as soon as I have further information."

I am waiting for Starshipit to respond but in the meantime I have found the only fix was to disable the magento MSI modules.

Disable stock check / decrease when shipping an order in Magento 2.3.1

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.