I'm designing template from


{{template config_path="design/email/header_template"}}

{{trans "%order_status" order_status=$order.getFrontendStatusLabel() |raw}}

{{template config_path="design/email/footer_template"}}

and i called in backend like

 {{block class='Magento\\Framework\\View\\Element\\Template' area='frontend' template='Magento_Sales::email/order_update/statusinfo_guest.phtml'  order=$order}} 

When i change sales order status i'm getting email like enter image description here

What i do wrong? Please let me know

2 Answers 2


you can call .phtml for email template by doing this: first you have to load .phtml file into html file with following script

{{block class='Magento\\Framework\\View\\Element\\Template' area='adminhtml' template='Vendor_Modulename::email/xyz.phtml'}}

Note: Please don't forget to pass correct file path inside template(template='Vendor_Modulename::email/xyz.phtml').

  • i used a correct file path, so only i'm getting email like same as in my .phtml file.
    – Priya
    Jul 8, 2019 at 12:32
  • @mohana Ok then it might be other issue. Jul 8, 2019 at 12:36


<?xml version="1.0"?>

<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../../Email/etc/email_templates.xsd">
    <template id="statusinfo_guest" label="Email Form" file="statusinfo_guest.html" type="html" module="Vendor_Module" area="frontend"/>


write this code in


Note: remember file type is "html"

    {{template config_path="design/email/header_template"}}

    {{trans "%order_status" order_status=$order.getFrontendStatusLabel() |raw}}

    {{layout handle="email_sample_layout" order=$order area="frontend"}}

    {{template config_path="design/email/footer_template"}}

now add layout file "email_sample_layout.xml" in view/frontend/layout and add below code in it

<?xml version="1.0"?>
<page xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:View/Layout/etc/page_configuration.xsd" label="Email Product List" design_abstraction="custom">

        <block class="Magento\Framework\View\Element\Template" name="status_info" template="Magento_Sales::email/order_update/statusinfo_guest.phtml"/>

Now write what you want to show in your phtml file "statusinfo_guest.phtml"

Hope it works.

  • No, it's not working again i'm getting same "prntscr.com/oc3ul6"
    – Priya
    Jul 8, 2019 at 12:42
  • could you please share the screenshot of your template file
    – ASQ
    Jul 8, 2019 at 12:46
  • Actually i like to use more content, but i tested for with few sample prntscr.com/oc3zar
    – Priya
    Jul 8, 2019 at 12:48
  • actually, you are writing code in the wrong file, see my updated answer
    – ASQ
    Jul 8, 2019 at 12:52
  • "view/frontend/email/statusinfo_guest.html" or else "view/frontend/email/order_update/statusinfo_guest.html"
    – Priya
    Jul 8, 2019 at 12:56

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