We have upgraded magento from 2.2.8 to 2.3.0

Upgrade is done correctly, But product images are not loading in list page and product detail page.

Right now the product images are taking like below


which is going to 404 error.

Same url if i open like below by removing cache the image is loading


So, how can i change the code in list page, product page and all other pages to load the product image without from the cache folder through out the site.

I have run the upgrade, static content deploy and flushed the cache also.

Is there any fix available for this. I am using magento commerce edition in magento cloud.

Right now all product images are loading from media/catalog/product/cache folder, but all are returning 404 not found

Can anyone help me to resolve this issue?


  • category page or product detail page ? Commented Jun 7, 2019 at 10:35
  • @RkRathod, in both the pages.. Commented Jun 7, 2019 at 10:39
  • ok wait let me check Commented Jun 7, 2019 at 10:45
  • @RkRathod,sure thanks Commented Jun 7, 2019 at 10:52
  • @RkRathod, any suggestions? found anything? Commented Jun 7, 2019 at 12:38

1 Answer 1


I had the similar issue after upgraded to latest version of magento 2.3.2 I got this issue that is missing images on frontend and backend. It doesn't generate the cache in /pub/media/catalog/product/(empty) it shows.

So then try to use this command

php bin/magento catalog:images:resize

If it is done successfully your issue got resolved. Its regenerates the catalog product images.

It has upgrade issue in magento, I tried few of solutions from this link, You may get resolve your issue. Give a try on further information using below link


Good luck

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