Often this community is my destination for many issues. Recently we are facing an issue with our Magento 1.9.3 store after upgrading it from 1.7.x when we try to embed a picture or anything on the product description page. It never loads the popup correctly as this picture-

enter image description here

  1. When we try to upload a picture on the product description
  2. click the Insert/Edit image button
  3. Popup comes but never complete where we can finish it.

I will really appreciate and will be grateful if someone advises how we can solve this issue.

Thank you so much in advance.

  • what you getting in console log ? Jul 8, 2017 at 7:18
  • Thanks for your prompt response. I am checking will come back with details info. Thank you! Jul 8, 2017 at 7:50
  • From our more investigation, we have found it may happen due to CDN. Jul 8, 2017 at 8:20

1 Answer 1


SOLVED: This issue was due to SSL & CDN configuration mismatch from the admin panel. With few changes, it's working perfectly. here is our current configuration which is working just fine- enter image description here

Thank you all.

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