I have added virtual products to a webshop for the first time, and afterwards i created an order with the virtual product.
But when I click on the order in the back-end I can't get any information about the order. Is this normal? Please see my screenshot below;
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Please check your magento and apache log, and post your findings here, this is clearly due to an error.– Toon Van DoorenCommented Nov 8, 2014 at 23:01
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In what file should I look in? And is there something specific I should look for in it? :)– McKeeneCommented Nov 8, 2014 at 23:36
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var/log/system.log and (probably) /var/log/apache2/error.log, tail those files and see if something is added when you hit the order page that does not work– Toon Van DoorenCommented Nov 8, 2014 at 23:37
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I guess the problem should be in shipping address customization if you did any, as virtual products don't have shipping address object.– KalpeshCommented Nov 9, 2014 at 6:41
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I have a module that integrates with our shipping supplier and makes it easy to setup rates. Could this be the problem? Sadly my system.log is incredible big. Is there any keywords i can search for?– McKeeneCommented Jan 21, 2015 at 21:02
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1 Answer
What you are seeing is a broken page. There might be a module causing this since this is not the default Magento behaviour. You should check your logs under var/log and inside your apache logs to see what is causing this issue.
