I have added virtual products to a webshop for the first time, and afterwards i created an order with the virtual product. But when I click on the order in the back-end I can't get any information about the order. Is this normal? Please see my screenshot below; enter image description here

  • Please check your magento and apache log, and post your findings here, this is clearly due to an error. – Toon Van Dooren Nov 8 '14 at 23:01
  • In what file should I look in? And is there something specific I should look for in it? :) – McKeene Nov 8 '14 at 23:36
  • var/log/system.log and (probably) /var/log/apache2/error.log, tail those files and see if something is added when you hit the order page that does not work – Toon Van Dooren Nov 8 '14 at 23:37
  • I guess the problem should be in shipping address customization if you did any, as virtual products don't have shipping address object. – Kalpesh Nov 9 '14 at 6:41
  • I have a module that integrates with our shipping supplier and makes it easy to setup rates. Could this be the problem? Sadly my system.log is incredible big. Is there any keywords i can search for? – McKeene Jan 21 '15 at 21:02

What you are seeing is a broken page. There might be a module causing this since this is not the default Magento behaviour. You should check your logs under var/log and inside your apache logs to see what is causing this issue.

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