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We found this issue when working in a default Magento2.1.

While creating customizable options for a product, if I select the drop-down field a second time, the spinner never stop loading.

Please find the below screen-shot: enter image description here

I think this is a Magento2 core bug, can anyone confirm and suggest how to fix it?

Thanks

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  • Go the page, open inspector (right click -> inspect element), do the action that causes spinner to stay and check console and network tab for errors.
    – Zefiryn
    Commented Jul 15, 2017 at 12:09
  • Yes, thanks for reply, i visted the inspector network itsays press F5.
    – shivashankar m
    Commented Jul 15, 2017 at 12:23
  • Its worked after first time dropdown selection, but my issue is why second time not working
    – shivashankar m
    Commented Jul 15, 2017 at 12:23
  • You should either see some error in the console or error in XHR request for the data in network tab. If you see the second then you should have some info by clicking on that request and checking Respnse tab. If you see nothing in both then you need to start digging inside js files as there might be some custom overwrite that breaks the functionality.
    – Zefiryn
    Commented Jul 15, 2017 at 12:33
  • 2
    hi @shiva please check this link not yet fixed github.com/magento/magento2/issues/10291
    – Nagaraju Kasa
    Commented Aug 1, 2017 at 12:23

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In older versions of Magento, similar behaviour in the backend would have been down to a mod_security error being triggered. It's worth investigating this as you may need to whitelist. You can check logs by following this info.

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