We run a B2B webshop in Magento 2.3.5 and customers have to log in to be able to add items to the cart (Amasty Hide Price-module). However we are experiencing problems with disappearing carts:

  1. Customer logs in
  2. Customer places several.
  3. Customer logs out / is logged out after some time.
  4. Customer logs back in: cart is empty.
  5. Customer places random item in cart: this item is in the cart together with the previously entered items.

I think it is a session / cookie issue but I can't quite figure out what / why this is happening and how to solve it. Any help would be greatly appreciated!

  • can you please confirm you are using Magento Commerce edition?
    – Diana
    Feb 19, 2021 at 13:21
  • Yes, we are using Magento CE. Feb 20, 2021 at 14:21

1 Answer 1


Since it's very difficult to pinpoint the problem without seeing the project, customizations, settings, etc, I think your best chance is to disable all your 3rd party modules and see if the problem is reproducing. Then take it one by one and re-enable your modules to see which is the culprit.

Good Luck!

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