I am using Magento version 2.3.1

I have already check on magento.stackexchange.com but not getting the exact answer to solve the issue

Its setup PayPal Express Checkout method with Sandbox yes test mode

when I have placed an order from front-end so it redirecting PayPal so pay not on that

and after that getting error on the review page error is like that

PayPal gateway has rejected the request. %1

not getting errors on specific error number like #10002

If anyone here helps here, thanks in advance

  • enable log for a paypal method and then after check PayPal log and share Paypal log info into the issue. Nov 22, 2019 at 6:59
  • @DineshRajput getting response from paypal in array 'SUCCESSPAGEREDIRECTREQUESTED' => 'false', 'L_ERRORCODE0' => '10730', 'L_SHORTMESSAGE0' => 'Shipping Address Postal Code Empty', 'L_LONGMESSAGE0' => 'The field Shipping Address Postal Code is required', 'L_SEVERITYCODE0' => 'Error', Nov 22, 2019 at 7:45
  • okay great, its clearly saying: "Shipping Address Postal Code Empty", "The field Shipping Address Postal Code is required'". Probably you'll have to enter correct address and try to place a order. Nov 22, 2019 at 9:16
  • I am sure that, Added correct address (postcode, state, country, phone no. all correct) from my site Nov 22, 2019 at 9:24
  • which magento version are you using because updated Magento versions has fixed this kind of issues. Nov 22, 2019 at 9:29

1 Answer 1


paypal express checkout configuration

Please check attached screenshot for paypal configuration, it is working fine in my system.

  • Thanks, Let me check Nov 22, 2019 at 10:40
  • I have tried with this setting configuration, but giving same error :( Nov 22, 2019 at 12:52
  • okay than there is something wrong with your Paypal Module. Please update latest module through composer or copy it from your local latest Magento version from "vendor/magento/module-paypal". Nov 25, 2019 at 5:56
  • ok thanks, I will do that and check it again Nov 25, 2019 at 10:51

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