I have all access to the admin panel by my user, I tried to use production and developer mode, I keep seeing the options locked as the image below.

I can't click into the Use Default option, it's locked too.

Magento2 admin panel options locked

How could I debug or solve it?

  • Try uncheck 'Use Default'
    – ASR
    Oct 9, 2019 at 3:40
  • Ahh It seems your checkbox also disabled..
    – ASR
    Oct 9, 2019 at 3:41
  • Can you please check whether your configurations are dumped (exported) in app/etc/config.php? Oct 9, 2019 at 4:28
  • check console jQuery error Oct 9, 2019 at 4:54

1 Answer 1


Check your app/etc/config.php

Most likely that system configuration was locked.

system configuration can be locked by executing the following command

 bin/magento config:set  <path> <value> --lock-config

This will disable the field and "use default" option.

Just remove the entry you found on the app/etc/config.php and run

app:config:import or setup:upgrade

The command to synchronize configuration

  • getting this error after run : app:config:import / setup:upgrade Processing configurations data from configuration file... Import failed: Area code is not set Sep 24, 2021 at 17:09
  • @MageDev Can you check if you have third-party modules that is throwing that error?
    – Ocastro
    Sep 27, 2021 at 7:50

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.