when I canceled the order or payment fail the order has been canceled automatically, but actually when the payment fails the order status has not changed to canceled in magento2.

  • Which Payment method you are using? Commented Dec 12, 2018 at 9:53
  • I am using Payumoney Payment gateway
    – Meera
    Commented Dec 12, 2018 at 10:05
  • dose any one know how to change this code so it dosnt cancel order but retrieves the cart else { $this->_createVivaPaymentsComment($message); $this->_order->cancel()->save(); $this->_messageManager->addError("<strong>Error: </strong>" .__('Your transaction failed or has been cancelled! Please Try an alternative payment card.'). "<br/>"); $this->_redirect('checkout/cart'); } }
    – Alex Beck
    Commented Jul 10, 2019 at 13:06

1 Answer 1


Sorry for the late reply but this ay help. not so sure about it but for me it is working.


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