0

Been having some problems with PayPal checkout on my site.

Customers are able to confirm the order in Magento, proceed to PayPal, check order details, but when they click continue - at that point they are redirected back to the main page of the site before actually being able to send payment.

I'm not sure where the problem is at or where to go from here.

Any advice would be appreciated.

Thanks

Improve this question
6
  • Do you any error message?, any trace? what version of Magento are you using?.
    – diazwatson
    Commented Aug 21, 2017 at 14:38
  • No error message or anything, just a straight redirect. Unfortunately I can't actually test the problem myself as I don't have a separate PayPal account to test with, so I am just relying on what customers are telling me. Magento ver. 1.9.3.2
    – Taylor
    Commented Aug 21, 2017 at 14:42
  • Are you using PayPal Express, PayPal Standard?, By your comment I understand it redirects to Home Page isn't?
    – diazwatson
    Commented Aug 21, 2017 at 14:46
  • PayPal Express.
    – Taylor
    Commented Aug 21, 2017 at 14:47
  • PayPal Express automatically redirects to a page called Order Confirmation Page. is that the case? or is it actually redirecting to the home page?
    – diazwatson
    Commented Aug 21, 2017 at 14:57

1 Answer 1

Reset to default
1

By what you are describing it seems like your customers are been redirected to a page called Order Confirmation Page.

PayPal Express is designed to work this way (redirect to Paypal, then redirect to your website again). One reason is for example, that your business terms etc. must be shown to the customer before he finally agrees to buy.

If this is case, have a look to the PayPal configuration in the admin panel, and look for an option called Skip Order Review Step, make sure is set to Yes.

Improve this answer
0

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.