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user 1903
Denotes questions about Custom code or Custom modules which is used to add/extend/enhance the existing functionality of Core Magento.
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How to send inquiry email to customer on admin reply in magento2.4.3
If I am understanding well you want to reply back to the customer.
You can use transport object and set email and name.
$this->transportBuilder->setReplyTo(
$this->identityContainer->getCustom …
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