Timeline for Connection Problem with "Magento Google Content API for Shopping" Extension [closed]
Current License: CC BY-SA 3.0
14 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Dec 19, 2014 at 13:10 | comment | added | Phil Stewart | That's the thing - I don't know. That's why I am using a support forum, where I expect some sort of help. Clearly I was wrong. | |
| Dec 19, 2014 at 12:06 | comment | added | Jonathan Hussey | Well if you are the developer, get debugging... I am sure you can determine what information you need to enter looking at how it's used. | |
| Dec 19, 2014 at 11:43 | comment | added | Phil Stewart | There is no problematic code. Which part of "I only need basic instructions" don't you understand? And I am the developer! | |
| Dec 19, 2014 at 11:12 | comment | added | Jonathan Hussey | I would suggest either tracking the issue down to some problematic code which can be posted here, or get yourself a developer. | |
| Dec 19, 2014 at 10:52 | comment | added | Phil Stewart | So considering Magento are ignoring my request for support, and this is the ONLY semi-official support site for Magento, what do you recommend I do? I only need basic instructions for a very popular extension. | |
| Dec 18, 2014 at 16:52 | comment | added | Jonathan Hussey | At some point a line has to be drawn as to what it is practical to help people with and what it is not. The Magento core is a massive code base, and while code examples are fine with third party extensions, just usage instructions don't make it easy for people to help. Remember that we are all just regular developers/users of Magento who assist as time allows, so realistically there's a very slim chance that a user will know a specific extension issue at the time a questions is asked. Closing questions is an attempt to keep the forum relevant with information useful to many different users. | |
| Dec 18, 2014 at 16:40 | comment | added | Phil Stewart | That doesn't make sense. You are closing the question because you think (in your opinion) there won't be anyone to answer it, despite it being within the scope of the forum? Surely that is up to the people in the forum to decide! By all means close it if no one has answered my question in a week, but to close it within 2 hours doesn't give anyone the opportunity to answer the question! In addition, my question is about usability instructions - which logically people must know about in order to know the answer about specific code, which you say is allowed to be asked about! | |
| Dec 18, 2014 at 16:19 | comment | added | Jonathan Hussey | The only way anyone can attempt to reproduce the issues you describe is by installing the extension you describe. The reason the community here doesn't for the vast majority of cases offer any support for third party extensions is purely because there are just too many - it's an entirely unrealistic proposition. If you are however able to narrow down a problem to some specific code (as per the guidelines you reference) and post that, rather than just usability instructions on an extension people don't have installed then you will have much better luck. | |
| Dec 18, 2014 at 13:48 | comment | added | Phil Stewart | Can someone please explain to me how this question is off-topic when it clearly says in the community scope that extensions CAN be discussed? | |
| Dec 18, 2014 at 13:13 | history | closed |
Jonathan Hussey Marius♦ |
Not suitable for this site | |
| Dec 18, 2014 at 13:08 | review | Close votes | |||
| Dec 18, 2014 at 13:13 | |||||
| Dec 18, 2014 at 13:03 | comment | added | Phil Stewart | Third part extensions are allowed to be discussed: "Magento Stack Exchange is for users of and developers working with the Magento e-Commerce platform. Questions which involve custom code or extensions should include relevant code and, where applicable, an indication that the custom coder or extension vendor has been contacted for support." | |
| Dec 18, 2014 at 12:51 | comment | added | Jonathan Hussey | This question appears to be off-topic because it is about a third party extension. | |
| Dec 18, 2014 at 10:52 | history | asked | Phil Stewart | CC BY-SA 3.0 |