I'm having an issue with the Upload feature on Magneto custom options. I'm not able to find images after customer uploads. It no where to be found when I check Magento backend and my FTP account. I've checked all folders in my /media directory and can't find anything :-( Please help or advise if you can. Thank you

I'm having an issue with the Upload feature on Magento custom options. I'm not able to find images after customer uploads. It nowhere to be found when I check Magento backend and my FTP account. I've checked all folders in my /media directory and can't find anything