Go to `app/etc` and find `Mage_Newsletter.xml` file. If it is not there open `Mage_All.xml` and find <Mage_Newsletter> <active>true</active> <codePool>core</codePool> <depends> <Mage_Core/> <Mage_Customer/> <Mage_Eav/> <Mage_Widget/> </depends> </Mage_Newsletter> If its not there add it. Also check if module Newsletter is present in `app/code/core/Mage`. **Update 1** Check if `\app\code\core\Mage\Newsletter\etc\adminhtml.xml` is present and if it has some content. All problems that you described could happen if it is missed. **Update 2** Go to `System > Configuration > ADVANCED > Advanced > Modules output` and check if it is `enabled`.