I had this issue: I have created a custom mail where I send a list of products. For this in my controller i concatenated a variable like this: $orderItems .= "<tr> <td> <p>" . $productSku . "</p> <p>" . $differanceQty . "</p> </td> </tr>"; When I tried to send this variable from my controller to the email template in my email I received the HTML code instead of only the value. So my custom email doesn't interpret my variable in the right way. So I started looking for an answer and I didn't find anything related to this issue so that's why I posted this, maybe this will help someone. the solution is to use the variable like this in the mail : `{{var order}}` insead of `{{htmlescape var=$order}}`