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Questions tagged [troubleshooting]

The tag has no usage guidance.

1
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0answers
27 views

Magento 2 German Language Pack Problem - fresh Magento 2.3.1 with docker-compose on Ubuntu 18.04 LTS

I had problem with Mageplaza German Lanuage Pack. I have recently installed Magento 2.3.1 with docker-compose on Ubuntu 18.04 LTS. I tried to install language pack using composer. My Magento ...
0
votes
3answers
763 views

Magento 2.2.6 Customer Password Reset

I have a problem with customer password reset in Magento 2.2.6 After pressing forgot password it send me an email " Set a New Password link " but when i am trying to set new password i got a message ...
0
votes
1answer
51 views

How can I find all the children of a bundle which are currently out-of-stock or have zero quantity

Every now and then, a client creates a bundle product, and they include some simple products that aren't in stock. When this happens, they reach out and ask why their product isn't showing. To ...
2
votes
1answer
629 views

What code is responsible for inserting “Miscellaneous Scripts” / Troubleshooting

I'm troubleshooting a site that has code inserted into the "Miscellaneous Scripts" (System -> Configuration -> Design -> HTML Head)but it is not being displayed on the frontend of the site. ...
0
votes
1answer
37 views

Custom Attribute Addition

Magento ver. 1.7.0.2 Hello Magento Geeks... need some helping hand. Story Adding custom attribute to custom module developed by 3rd party (with no documentation). Field is part of social media ...
2
votes
1answer
3k views

Troubleshooting Magento 1.9.2.4 with PHP 7

I've been doing some research and decided to go ahead with an upgrade to PHP v7. Initially my front-end and back-end were non responsive, just a blank white page. Running the latest version of ...
53
votes
17answers
56k views

Required parameter 'theme_dir' was not passed

What is the error message: Required parameter 'theme_dir' was not passed Is it related to in Magento 2? And how can this problem be fixed?
0
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2answers
34 views

I changed base url to an address, then changed it back but it keeps jumping to the one I changed!

Sorry if this sounds confusing this is what happened: I was working on a Magento version on this server, and thought the guy was going to transfer the domain name to point back here. So I went to ...
1
vote
1answer
218 views

FancyBox “swapTheImage” Function: Clicking on Images in Carousel Refreshes Page to Configurable Product

As the title states, when trying to click an additional product image for a configurable/simple product, the page instead reloads and reverts back to the configurable product page. You can see this at:...
2
votes
1answer
239 views

Magento 1.9 SHOP BY CATEGORY translation not affected

Magento 1.9 SHOP BY CATEGORY translation not affected how can i translate to french i'm using Porto theme please help me.
1
vote
1answer
307 views

Invalid Method Varien_Data_Tree_Node::isInRootCategoryList

Everything works in my local dev env, but after transfer to a staging server, nothing works in the frontend. Trying to access any page, I get the following report. Backend is working fine. a:5:{i:0;...
1
vote
2answers
411 views

What would cause a module's admin menu item not to show? How to debug?

I'm having an issue getting a custom module's menu item to show. Normally it is set to appear to the right of the System menu item in the dashboard however it is acting abnormally. Scenario A: I do ...
0
votes
1answer
294 views

Bugs after upload Image in Magento admin panel

I have a problem with Magento, because when I try to upload files, images in the Magento admin panel location: 1. Catalog -> Manage product -> Images I get the error: "SSL Error: Invalid or ...
2
votes
3answers
2k views

Sub-theme not working

I have a theme that I bought and downloaded and followed the instructions to create a sub-theme. If I edit the core theme files I'm able to achieve what I want but if I replicate it in the child ...
0
votes
1answer
504 views

Errors In Theme Design Options

I attempted to upgrade a theme I had installed in the past. When the upgrade failed (for whatever reason) I reverted back to a backup. Though outwardly the site looks fine, when I go into the design ...
0
votes
2answers
513 views

Troubleshooting steps for module not appearing in System->configuration->advanced

I have installed a module in a Magento site which does not appear when I check System->configuration->advanced in the back end. So far I have tried following things turned off compilation, ...
0
votes
1answer
844 views

Periodically getting locked out of back-end (admin panel)

Recently I've been having recurring issues login into the admin panel. It seems that if I do not login for 24 hours, the next time I go to login my credentials are not accepted. I know that I am ...
3
votes
2answers
12k views

“ESI processing not enabled” Varnish, how to troubleshoot?

I've implemented varnish successfully with Turpentine and now my header and footer is replaced with the message ESI processing not enabled. If I disable the esi blocks under cache management, the ...