Questions tagged [transactional-mail]

The tag covers transactional emails and everything directly related to it such as invoices, orders and variables used in the emails as well as the formatting and configuration of these emails. See also: email-templates

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Where do I find the text and links used for Transactional emails?

I've configured our Magento 2 transactional emails, they are sending correctly and content is mostly correct. We use Royal Mail for most shipping and the Magento order shipment is automatically ...
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1 vote
1 answer
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How to add a custom email variable to magento 2 credit memo email?

I need to add a custom variable based on payment method to credit memo email. I captured the event email_creditmemo_set_template_vars_before in my custom module, Which was dispatched on Magento\Sales\...
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Magento Email Translation Problem

I am using Magento 2.4.3 I want to show customer gender as Dear Mr. xyz, Problem is magento only provide values of gender as 1,2,3 I tried the following {{if order.getCustomerGender() == 1}} {{trans ...
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Email transactional logo image not showing/displaying in Gmail inbox

Email transactional logo image not showing/displaying in Gmail inbox even after proper upload of an image in the admin panel Content->Design->Storeview->Transactional Emails->Logo Image. ...
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0 answers
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How to dynamically add the current year to a Magento email template?

I looked around but I couldn't find a straightforward answer that does not involve making changes to the pHTML files. I'm a newbie to Magento and would prefer the most straightforward method of adding ...
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0 answers
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How to dynamically add the current year to Magento transactional email templates?

I've looked everywhere but I could not find a straightforward answer. There is a related question but it's for the front-end page and not emails and it's using script block which I don't think is ...
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0 answers
22 views

sales mailing without store logo doesnt show

the store logo does not appear in the transactional emails, and if the image exists but it does not show it
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0 answers
111 views

Load {{var payment_html | raw}} in phtml file, that is load in transaction email - Magento 2

In the default Magento 2 transactional email, the payment info is loaded using {{var payment_html | raw}}. We want to load this paymenthtml also in a phtml block, but how can we achieve this? Already ...
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2 votes
0 answers
35 views

Translate custom transactional email variable

I used this observer: email_shipment_set_template_vars_before to add a custom transactional email variable. This is the code from the observer: $transport = $observer->getData('transportObject'); $...
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1 vote
0 answers
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Magento 2: Credit Memo refund amount in transactional email

So, I have a custom email setup for credit memo and I am using {{var creditmemo.grand_total}} variable to display refunded amount in my transactional email. Everything is fine except I want to show ...
-1 votes
3 answers
511 views

Magento2: Invoice and shipment emails are not going to the customer

I am using Magento2.3.1. I have installed mageplaza SMTP extension and configured it with Send Grid details. I have completed all configuration and able to sent test email successfully. After that I ...
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3 answers
1k views

Magento 2 - How to include custom e-mail template?

I added a custom .html email template at THEME\Magento_Email\email\usp_block.html (i also tried THEME\Magento_Email\view\frontend\email\usp_block.html). Then I added the file THEME/etc/email_templates....
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1 answer
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Get custom attribute to transasctional email

I am trying to retrieve a customer attribute in a transactional mail. In my editor at the back-office, I put {{var request.getCustomAttribute ()}, but it doesn't work. What is the method to retrieve ...
1 vote
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Use custom mail address when sending transaction mails?

Magento 1.9 This is my code: $mailTemplate->setDesignConfig(array('area' => 'frontend')) ->setReplyTo($post['email']) ->sendTransactional( ...
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2 votes
1 answer
249 views

How would it be possible to change the color for a url that is a Custom Variable inserted in a transactional e-mail?

Here is the custom variable: <a href="https://customer-support-page">CUSTOMER SUPPORT</a> It gets a default color: #aaa; and I cannot manage to find where is that color set from ...
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2 answers
495 views

cron schedule table is empty after truncate

in my website send mail is not working so I truncated the cron_schedule table (before there are entries about sales order emails), the reason I truncated because the admin panel wasn't loading its ...
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1 answer
242 views

Add custom block in transnational email

I am using Magneto 2.3.5-p1, I want to add some custom values in my New Order Transactional email template using block, for that, I have created a custom template from Marketing->Eamil Template and ...
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2 answers
69 views

Hide price in transnational email

I am using Magento 2.3.5-p I have managed to hide price using CSS from the frontend, now I want to hide price and order total from transaction email like when a new order email is sent. How to do that,...
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1 answer
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Magento 2: Transnational email custom variables

There is zero documentation on how to create a variable and attach it to $order or anything of the sort. In my case, I need to multiply a product variables and quantity variable and display them as ...
1 vote
1 answer
442 views

Send transictional email of backend programmatically in Magento 2

I'm trying to send programmatically transitional emails that I created in the backend. I did some research and saw many examples of sending emails programmatically only for those in html format. How ...
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2 votes
1 answer
1k views

Less CSS inlining error

I am using Magento 2.3.5-p1 with claue theme. I am getting below error in transactional email, how to fix it? Compilation from source: LESS file is empty: frontend/Mgs/claue/en_US/css/email-inline....
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1 answer
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Magento 2 - Transactional E-Mail Template location

I need to change the code of a transactional E-Mail template. Where can I find them in the magento project so I can change them?
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How to set customer first name email template after creating new account in Magento 2

I want to set customer first name on transactions email after create new customer account in magento2 I tried this line but that did not work {{trans "Dear %name," name=$Firstname}}
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1 vote
1 answer
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Magento 2.3 - Transactional email remove time from order date

How can we remove the time in the order created date inside the transactional email? We now load it like this; {{var created_at_formatted}} and displayed as: 9 apr. 2020 11:17:59 We want to remove ...
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0 votes
1 answer
285 views

Magento 2.3 - Customer Firstname in Email

How can we load the customer first name in transactional emails in Magento 2.3? We tried this, but that does not work; {{trans "%name," name=$order.getBillingAddress().getFirstName()}}
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1 answer
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Magento 2.3: My layout handle is not working in email template

I had created the custom email template in that I declared the layout handle email template it is not working what can I do for it. I passed the data from the controller but the email is not coming ...
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2 votes
1 answer
2k views

Magento 2 : create newsletter subscription CMS page

do you have any reference that can share, how to create a CMS page that has a newsletter subscription form in it? I don't need an extra column for the data. Once the user subscribes there, it will ...
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1 answer
63 views

magento getURL path always add "admin"

I try to generate a link, by using getURL, but some how it keep adding "admin" behind my hostname, what should I do? getURL cannot use in this case? It use to send out transnational email, if ...
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0 votes
1 answer
189 views

Magento 2.3.3 Transactional Emails issue with the logo link

I have uploaded the Transactional Emails Logo image using the Content->Design->Configuration uploaded successfully but in the email does not show the proper link with the link Of logo : https://ci5....
1 vote
1 answer
421 views

Error filtering template: The product that was requested doesn't exist. Verify the product and try again

When sending transaction test mails like "New Pickup Order" we get the following error in the mail: Error filtering template: The product that was requested doesn't exist. Verify the product and try ...
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1 vote
0 answers
848 views

Add transactional email template programmatically

I'm looking to add an email template to make it available in the transactional emails templates list in back office. I'm a newbie to magento 2 and a huge newbie to magento 1. My project is under V1....
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1 vote
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How define total amounts showed in transactions mails

We have all the prices setup including VAT. Right now in the transactional Mails we get the following output: Subtotal USD 50.00 Shipping & Handling USD 5.00 Total (exkl. VAT) USD ...
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1 vote
1 answer
264 views

Display Customer Email, Customer Phone, Product Name, Product SKU in email template in magento 1.9

I need to display Customer Email, Customer Phone, Product Name, Product SKU in order email. {{template config_path="design/email/header"}} {{inlinecss file="email-inline.css"}} <p><...
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241 views

Magento2 - Add customer email address in order email

I'm trying to add customer email address under the billing section of transactional email. For transactional email I tried this solution but it is not working. I also tried to add whith no success ...
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0 votes
1 answer
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How to print field in order email?

I want print a custom file in order transactional emails. Here is my Setup file: namespace xxx\xxxx\Setup; $quote = $setup->getTable('quote'); $salesOrder = $setup->getTable('...
1 vote
0 answers
73 views

Why my Magento just send order emails using the Send Email button?

I have my cron configured, but my order emails are sent just when I click on the Send Email button. How could I have my emails send via schedule?
1 vote
0 answers
16 views

How to schedule a transactional email locally?

I want to test any transactional email by a schedule in my local environment. How could I do that in my local?
1 vote
0 answers
61 views

Which emails are send by schedule?

I'm having some emails been sent by my Magento 2, and others not, I'm suspecting that the Magento has sent just the transactional emails sent immediately, not the emails by cron schedule, even with my ...
0 votes
2 answers
299 views

Order status changes to Processing after completed PayPal payment - but doesn't send New Order email

I was having an issue with capturing PayPal IPN messages, but I have fixed that and the Complete message is getting picked up by my store and changes the status of the order to Processing. At this ...
0 votes
1 answer
867 views

How do I use email variables in phtml in Magento 2.2.x

I need to get the value of an email variable in a phtml file so I can test the value. In transactional emails I would use, as an exmaple <td>"Delivery Date" : {{var deliveryDate}}</td> ...
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2 answers
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In Magento2.3.2 :Mail send settings :- Is it work through localhost or Not?

In Magento2.3.2 :Mail send settings :-what are the possible ways for mail-send(like need for order,shipping,delivery). I check store->configuration->Advance->system->mail sending settings... I need ...
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1 answer
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Convert third party extension shipping delivery date transactional variable format from YYYY/MM/DD to DD/MM/YYYY in Magento 2

This question isn't about how to change the Magento data/time format. I use a third-party shipping platform that stores delivery date as part of the order and the delivery date is order specific. It ...
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1 answer
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Getting data from order works in template, but not in transaction mail?

I am running this code in my Template file: echo($_order->getDeliverydate()); It echo a date, doing that in my transaction mail, it stays empty: {{var order.getDeliverydate()}} Any ideas what I ...
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2 votes
1 answer
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How to send sales transaction emails?

I like to send emails for my sales order. If the order is placed status as "Processing". (email send automatically) it's okay Processing to "Dispatch" (not having the option to set dispatch) Dispatch ...
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0 votes
1 answer
1k views

Magento2 order email date formatting

I'm trying to edit email template and format created date. The date in the email is written using this variable {{var order.created_at}} And I think that It is created using the following function ...
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0 votes
1 answer
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magento 1.9 Add video in email templates

Does anyone know how to add video in email template I am working on transactional email template in Magento. I want to add video in my email template. I have added using an iframe. But it's not ...
1 vote
1 answer
108 views

variable from CREDIT MEMO transactional email

Credit Memo # {{var creditmemo.increment_id}} for Order # {{var order.increment_id}} Does someone know what file do these variables come from? I need to add functions and variables but I don't ...
0 votes
1 answer
301 views

How to modify a variable {{var order.increment_id}} from transactional email

Does someone know where the value of {{var order.increment_id}} comes from? The variable is in the “credit memo” template in the transactional email section. Can someone help? Because I need to ...
0 votes
1 answer
62 views

create block inside transactional emails to solve {{if}} problem

I'm new to magento. The problem that I have is that I want to modify the template of a transactional email. It's basically a return that I want the customer to receive a different email if the ...
1 vote
0 answers
25 views

How to add Payment method information in Gift message in Transactional email?

We want to add payment method information in to Gift message section in transactional mail. Any one help me for set this in my magento 1.9 site.
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