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Questions tagged [refund]

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How can I create returns for zero checkout order?

I understand that we can not refund for zero subtotal checkout order. But can we create return in case wrong item delivered or item damaged due to delivery? In my Magento ver 2.4.4, after click Create ...
Nguyen Ha Ly's user avatar
0 votes
1 answer
15 views

Refund with extra shipping costs via API

We have a webshop for shoes, and if shoes, which are in the sale, are send back we want to charge the customer with extra shipping costs. (5 euro) Now I use the POST V1/invoice/:invoiceId/refund Can ...
Peter's user avatar
  • 1
1 vote
3 answers
188 views

Magento 2.4.2 credit memo view not working properly

I'm coming to you, because I tested the credit memo functionality on my client's site. I noticed that the view does not load all the CSS and JS (see screen) When I go into the order to create the ...
Hugues's user avatar
  • 11
0 votes
1 answer
192 views

How to send the items when making a refund of the order?

I am creating a module for refunds and I have an error using the method <?php namespace CrediYa\CrediYa\Controller\CrediYa; use Magento\Framework\App\Action\Action; use Magento\Framework\App\...
Edwin Aquino's user avatar
2 votes
1 answer
512 views

Refund part order but don't refund shipping

at the moment I have a function which will refund the invoice on an order. However the shipping is currently also being refunded, which I don't want. Is there a way to set the shipping to zero on an ...
SNAFU's user avatar
  • 196
0 votes
0 answers
211 views

Change default input text in Credit Memo - Refund total

I am new for Magento and I have to handle the website after old guys out. So, I think I can't make a refund because of template put $ in text box and return false for Validation in 'view/adminhtml/...
Patiphon Ongartittichai's user avatar
1 vote
1 answer
319 views

How to do online refund using REST

Accoring to Magento documentation, endpoint for online refund is: POST /V1/invoice/<invoice_ID>/refund So to my understanding, the following call should make an online refund: curl --...
Tero Lahtinen's user avatar
1 vote
0 answers
259 views

Magento 2: Credit Memo refund amount in transactional email

So, I have a custom email setup for credit memo and I am using {{var creditmemo.grand_total}} variable to display refunded amount in my transactional email. Everything is fine except I want to show ...
Shivani Singh's user avatar
1 vote
2 answers
2k views

Magento 2 : Error "Unable to create credit memo for order"

I am getting this error while online refunding credit memo using a script. "Unable to create credit memo for order" error appear, this is due to this https://github.com/pepe1518/magento2/...
devhs's user avatar
  • 507
0 votes
1 answer
731 views

Magento 2 : Skip exception

Is their any way we can continue execution of program after below exception throw new \Magento\Framework\Exception\LocalizedException( __('If the invoice was created ...
devhs's user avatar
  • 507
1 vote
1 answer
1k views

How to refund only part of an order programmatically

I am looking for a way to programmatically refund part of an order within a custom module. I have been following this blog post (https://www.rakeshjesadiya.com/create-creditmemo-for-order-item-in-...
SNAFU's user avatar
  • 196
1 vote
2 answers
1k views

Magento 2 error : Registry key "current_creditmemo" already exists

I am getting this error by programmatically creating credit memo. any thoughts why this error is appearing ?
devhs's user avatar
  • 507
0 votes
0 answers
538 views

Magento 2 : Credit memo error

I am getting these errors by creating error memo programatically Creditmemo Document Validation Error(s): A creditmemo can not be created when an order has a status of closed. The quantity to ...
devhs's user avatar
  • 507
2 votes
0 answers
47 views

How to determine refund type while issuing credit memo ? (Magento 2)

i am implementing an functionality where i need to determine refund type while issuing credit memo so based on that i can send different email template to customers. I have checked in Magento\Sales\...
Hamendra Sunthwal's user avatar
3 votes
1 answer
938 views

Magento 2 online refund for custom payment method

I am developing a Magento 2 custom payment module for one of my clients, yet I am now totally blocked in finding a way to process an online refund for any of the created orders. I can't locate the ...
Wagdy's user avatar
  • 31
0 votes
1 answer
40 views

Category level - Refund, Exchange

How can admin achieve it? I have attached the image in which 2 things admin wants to achieve. Category level - for clothing category admin want to show below add to cart " 7 Days Exchange ...
vrushank's user avatar
0 votes
1 answer
81 views

how to get short description on mail of refund on Magento2

i am want to show product short description on refund mail. My error: Fatal error: Uncaught Error: Call to a member function getId() on null in i am editing in : Magento_Sales/templates/email/items/...
Shiv Singh's user avatar
0 votes
0 answers
235 views

If the invoice was created offline, try creating an offline credit memo. Magento2.3.4

Getting error when try to create online refund. If the invoice was created offline, try creating an offline credit memo.
Ronak Rathod's user avatar
  • 6,342
1 vote
1 answer
882 views

magento 2: error braintree on refund - Notice: Trying to get property of non-object

I have this error on Magento 2.3.3 when I try to refund (credit memo) an order with braintree. Notice: Trying to get property of non-object in vendor/magento/module-braintree/Gateway/Validator/...
Gerardo Siano's user avatar
1 vote
0 answers
710 views

Magento 2.2.2 order refund REST API Before Plugin get item order to refund

Vendor\Module\Plugin\Order\Plugin.php: namespace Vendor\Module\Plugin\Order; class Refund { /** * Create refund for invoice * * @param int $invoiceId * @param \Magento\Sales\...
Juliano Vargas's user avatar
0 votes
1 answer
30 views

M1.x Is Magento updated_at changed on Credit Memo / Refund when using Mage::getModel('sales/order')->getCollection()?

Is Magento updated_at changed on Credit Memo / Refund when using Mage::getModel('sales/order')->getCollection()? We use Mage::getModel('sales/order')->getCollection() to find orders that have ...
snh_nl's user avatar
  • 5,452
0 votes
1 answer
59 views

Unable to refund on Magento 2.1.4

We used to refund for orders through "Invoice" then "Credit Memo" all the time on Magento. However, the option stopped working and whenever we try to refund, it shows that there has been an error and ...
user82469's user avatar
0 votes
1 answer
258 views

Refunding backordered items does not complete order

We are using Magento 2.2.8 When we refund back-ordered items, the order status is not set to complete even though all items have either been refunded or shipped. This happens only when the partial ...
Squeegy's user avatar
  • 61
1 vote
0 answers
162 views

Magento 2 refund button unable to click while using other payment method

I've been finding a solution to this problem for a long time. I developed a payment method for Magento 2.2.9 and testing for the execution. The problem comes when I try to refund the order by ...
Alex Andre Kaawoan's user avatar
1 vote
2 answers
469 views

Magento 2.3.1 authorizenet-acceptjs does not support partial refunds

After upgrading from 2.2.7 -> 2.3.1, we have successfully switched from deprecated authorize.net MD5 based hash direct post to SHA-512 signature key method. The issue with new authorizenet module is ...
crashtestxxx's user avatar
0 votes
1 answer
767 views

Magento 2: How to disable Adjustment Fee field ONLY

I want to disable only the adjustment field from the refund section I already created a custom template called adjustments.phtml which basically it haves all the html <tr> <td class="...
Mr Robot's user avatar
0 votes
1 answer
345 views

How to get refunded and canceled orders in one grid

How can I Get Refunded Orders And Canceled Orders ( Without invoice being generated ) in one grid and apply date filter on which the refund/canceled orders will be generated ?
sheraz khan's user avatar
0 votes
1 answer
657 views

Create credit memo for my payment method

I'm making a new payment method for Magento 1.9. for now I can make an order and have the invoice correctly. I wane to add the possibility to make credit memos using my payment method, but i can't ...
Ernesto Alfonso's user avatar
0 votes
1 answer
274 views

Version 1.9.01 Orders cancelled but payment showing on payment platform

We are having problems with some orders that are going to cancelled, even when we have payment on our payment system. Can anyone help?
Jules S's user avatar
1 vote
0 answers
899 views

How to do Online Refund in Magento 2

On magento backend admin , on invoice tab there are two options , Refund and Refund Offline , I believe that clicking on Refund button will do online Refund and the money will be refunded back to the ...
Mac's user avatar
  • 573
0 votes
1 answer
73 views

Revoke access to downloadable product after refund in 2.2

I was wondering if there's a built-in way to remove a customer's access to download links for a digital product after issuing a refund. I realize they could have downloaded the file within that time, ...
Crankycyclops's user avatar
0 votes
2 answers
2k views

Magento 2 - Default Refund Shipping charge to be 0 on Credit Memo

I don't want to refund the shipping charge on issuing a refund. How to i set it to 0 by default.
Thowzif's user avatar
  • 82
2 votes
2 answers
363 views

Magento 1 - How to get credit memo / refunds without specifying a specific order?

Magento 1 I'm trying to get some of the latest refunds issued in magento by timestamp. I want to be able to get them WITHOUT specifying any specific order. How do I do this programmatically?
ahnbizcad's user avatar
  • 165
0 votes
0 answers
186 views

create a refund online in magento2

How to create a refund with online in magento 2. I created the creditmemo but the transactions details are not showing in the transaction list. Please guide me, how to do it?
suresh's user avatar
  • 1
0 votes
1 answer
1k views

Change order state from processing to closed

How can I change order state from processing to closed in Magento 1.9? Normal Magento workflow says that we can get status as closed after creating the credit memo. In my application, I can create ...
Anurag Khandelwal's user avatar
0 votes
1 answer
31 views

Does giving someone credit in the Admin panel issue the credit through Paypal?

Magento 1.9.1 Paypal Payments Pro (Includes Express Checkout) If I give somebody a credit on the back-end (in the Admin panel) - does that go trough on Paypal automatically?
Allysin's user avatar
  • 260
1 vote
0 answers
562 views

How to do multiple partial online refunds?

I am trying to perform online partial refund on Magento 2.2.0, but once I press on creditmemo button in invoice page, and first partial refund is performed, you cannot perform another partial refunds ...
Zeid Al-Rashwani's user avatar
2 votes
1 answer
442 views

Magento 1.9.3.4 PHP Fatal error: Call to a member function refund() on null

When I am about to issue a credit/refund, I go to the Invoice > Credit Memo and try to > Refund Online, then I receive a fatal error 500. Looking in error_log this is the record: PHP Fatal error: ...
joell's user avatar
  • 31
1 vote
0 answers
78 views

Refund Totals not show in admin

I'm using Magento ver. 1.9.3.2 and I have no idea why Refund Totals not get shown in Magento, and I don't know what I need to do to resolve it. 2017-11-28T13:19:44+00:00 ERR (3): Mage_Core_Exception:...
JON's user avatar
  • 121
1 vote
1 answer
40 views

how to reward a customer that generates a sale

Let's say the shop sells once in a lifetime items. You won't buy again likely. So I can't setup a discount for a customer A that bought an item already and then recommends that item/shop to another ...
steros's user avatar
  • 1,622
1 vote
1 answer
815 views

Magento 2 : How to disable input refund adjustment

Can anyone help me, how to disable input refund shipping, adjustment refund and adjustment fee when we create credit memo on Magento 2? I can disable it on Magento 1, but I am confused how to disable ...
Husen Bisri's user avatar
4 votes
1 answer
3k views

Magento 2.2.0 partial Credit Memo/Refund doesn't work properly

We have to try partial credit memo for Magento 2.2.0 shop admin for below step: 1) Proceed order with default payment and Grand Total are €37.00 2) Create the Invoice. 3) Try to Credit memo with ...
Sankar_k's user avatar
  • 624
1 vote
1 answer
471 views

Check if Invoice can be refunded online programmatically

Is it possible to check programmatically if an given invoice can be refunded online via a payment gateway like Paypal/Braintree?
Thomas Bernhard's user avatar
0 votes
1 answer
4k views

Magento 2 programmatically online refund

I'm trying to make online refund using this method: // \Magento\Sales\Model\Order\Invoice $_invoiceModel // \Magento\Sales\Model\Order\CreditmemoFactory $_creditmemoFactory // \Magento\Sales\Model\...
Fred August's user avatar
3 votes
0 answers
649 views

Rest API - Online partial refund with multiple products error

I want to partial refund (for example 5$) with the rest API for an invoice paid with PayPal. I am using this endpoint: /invoice/{id}/refund And this body: { "items": [ { "order_item_id"...
Thomas Bernhard's user avatar
2 votes
1 answer
816 views

Magento 2 What are the Custom Attributes Node when Creating a new Product Type?

I've had a look at how to create new product types in magento. Looking through the core code I found the following: <config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:...
André Ferraz's user avatar
0 votes
3 answers
2k views

Can I cancel a credit memo?

When I created the credit memo, it refunded the full amount instead of the amount i needed to refund! Is there anyway to cancel the credit. Also the credit memo situation needs to be fixed ASAP. It ...
Christy's user avatar
5 votes
3 answers
8k views

No 'online refund' in Magento2?

We've just switched from Woocommerce to the latest Magento2.1 and we are having problems with payments and refunds. There is no online refund option for credit memo, just offline refund. We are ...
Kamila Hankiewicz's user avatar
0 votes
0 answers
703 views

Online refund not working

We updated our Magento version a couple weeks ago to the 1.9.2.4 (CE) version. This week we tried to create some online refunds and it was not working. (I tried with multiple different orders, so I am ...
Bruno Monteiro's user avatar
0 votes
1 answer
1k views

Credit Memo "Issue Refund Online" Pulls Payment To Customer from which Payment Source?

When refunding an order and creating a credit memo on Magento 2.0, will it pull finances through the payment gateway the customer originally purchased through? An example is we had customer that paid ...
Jason's user avatar
  • 1