Questions tagged [refund]

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9 views

Magento 2 The referenced transaction does not meet the criteria for issuing a credit. refund

I'm trying to refund an order that is complete (invoiced and shipped) When I create the credit Memo and choose Refund it throws me the following error: Gateway error: The referenced transaction does ...
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18 views

Refunding backordered items does not complete order

We are using Magento 2.2.8 When we refund back-ordered items, the order status is not set to complete even though all items have either been refunded or shipped. This happens only when the partial ...
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9 views

M2 EE | How to use Refund Feature from Admin side?

I am exploring Magento 2 enterprise edition and want to do refund in the customer account. From official dev-doc I found how to view it from frontend as customer. https://docs.magento.com/m2/ee/...
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0answers
16 views

Magento 2 refund button unable to click while using other payment method

I've been finding a solution to this problem for a long time. I developed a payment method for Magento 2.2.9 and testing for the execution. The problem comes when I try to refund the order by ...
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1answer
62 views

Magento 2.3.1 authorizenet-acceptjs does not support partial refunds

After upgrading from 2.2.7 -> 2.3.1, we have successfully switched from deprecated authorize.net MD5 based hash direct post to SHA-512 signature key method. The issue with new authorizenet module is ...
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55 views

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition. How do i refund money online in this case?
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1answer
31 views

Magento 2: How to disable Adjustment Fee field ONLY

I want to disable only the adjustment field from the refund section I already created a custom template called adjustments.phtml which basically it haves all the html <tr> <td class="...
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1answer
39 views

How to get refunded and canceled orders in one grid

How can I Get Refunded Orders And Canceled Orders ( Without invoice being generated ) in one grid and apply date filter on which the refund/canceled orders will be generated ?
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0answers
64 views

Hi I want to refund partially through invoices - Programmatically Magento 2

I want to refund the amount using invoices which are having multiple invoices. for example Invoice 1 - 480.00 (captured) Invoice 2 - 240.00 (captured) Now Product 1 - 120.00 x 4 (ordered qty = 4) Now ...
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1answer
141 views

Create credit memo for my payment method

I'm making a new payment method for Magento 1.9. for now I can make an order and have the invoice correctly. I wane to add the possibility to make credit memos using my payment method, but i can't ...
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56 views

Issue with subtotal when calcuate tax for credit memo adjustment refund

I am using Magento1.9.2.4, And want tax for adjustment refund as well that given in credit memo module. I followed this link's one of the solutions to achieve this: Is it possible to refund tax on a ...
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1answer
54 views

Version 1.9.01 Orders cancelled but payment showing on payment platform

We are having problems with some orders that are going to cancelled, even when we have payment on our payment system. Can anyone help?
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0answers
336 views

How to do Online Refund in Magento 2

On magento backend admin , on invoice tab there are two options , Refund and Refund Offline , I believe that clicking on Refund button will do online Refund and the money will be refunded back to the ...
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1answer
15 views

Revoke access to downloadable product after refund in 2.2

I was wondering if there's a built-in way to remove a customer's access to download links for a digital product after issuing a refund. I realize they could have downloaded the file within that time, ...
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2answers
121 views

Magento 2 - Default Refund Shipping charge to be 0 on Credit Memo

I don't want to refund the shipping charge on issuing a refund. How to i set it to 0 by default.
2
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2answers
142 views

Magento 1 - How to get credit memo / refunds without specifying a specific order?

Magento 1 I'm trying to get some of the latest refunds issued in magento by timestamp. I want to be able to get them WITHOUT specifying any specific order. How do I do this programmatically?
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0answers
84 views

create a refund online in magento2

How to create a refund with online in magento 2. I created the creditmemo but the transactions details are not showing in the transaction list. Please guide me, how to do it?
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1answer
379 views

Change order state from processing to closed

How can I change order state from processing to closed in Magento 1.9? Normal Magento workflow says that we can get status as closed after creating the credit memo. In my application, I can create ...
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1answer
21 views

Does giving someone credit in the Admin panel issue the credit through Paypal?

Magento 1.9.1 Paypal Payments Pro (Includes Express Checkout) If I give somebody a credit on the back-end (in the Admin panel) - does that go trough on Paypal automatically?
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0answers
212 views

How to do multiple partial online refunds?

I am trying to perform online partial refund on Magento 2.2.0, but once I press on creditmemo button in invoice page, and first partial refund is performed, you cannot perform another partial refunds ...
2
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1answer
260 views

Magento 1.9.3.4 PHP Fatal error: Call to a member function refund() on null

When I am about to issue a credit/refund, I go to the Invoice > Credit Memo and try to > Refund Online, then I receive a fatal error 500. Looking in error_log this is the record: PHP Fatal error: ...
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0answers
67 views

Refund Totals not show in admin

I'm using Magento ver. 1.9.3.2 and I have no idea why Refund Totals not get shown in Magento, and I don't know what I need to do to resolve it. 2017-11-28T13:19:44+00:00 ERR (3): Mage_Core_Exception:...
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1answer
31 views

how to reward a customer that generates a sale

Let's say the shop sells once in a lifetime items. You won't buy again likely. So I can't setup a discount for a customer A that bought an item already and then recommends that item/shop to another ...
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1answer
201 views

Magento 2 : How to disable input refund adjustment

Can anyone help me, how to disable input refund shipping, adjustment refund and adjustment fee when we create credit memo on Magento 2? I can disable it on Magento 1, but I am confused how to disable ...
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0answers
549 views

Magento 2.2.0 partial Credit Memo/Refund doesn't work properly

We have to try partial credit memo for Magento 2.2.0 shop admin for below step: 1) Proceed order with default payment and Grand Total are €37.00 2) Create the Invoice. 3) Try to Credit memo with ...
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1answer
276 views

Check if Invoice can be refunded online programmatically

Is it possible to check programmatically if an given invoice can be refunded online via a payment gateway like Paypal/Braintree?
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1answer
2k views

Magento 2 programmatically online refund

I'm trying to make online refund using this method: // \Magento\Sales\Model\Order\Invoice $_invoiceModel // \Magento\Sales\Model\Order\CreditmemoFactory $_creditmemoFactory // \Magento\Sales\Model\...
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0answers
279 views

Rest API - Online partial refund with multiple products error

I want to partial refund (for example 5$) with the rest API for an invoice paid with PayPal. I am using this endpoint: /invoice/{id}/refund And this body: { "items": [ { "order_item_id"...
2
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1answer
431 views

Magento 2 What are the Custom Attributes Node when Creating a new Product Type?

I've had a look at how to create new product types in magento. Looking through the core code I found the following: <config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:...
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1answer
919 views

Can I cancel a credit memo?

When I created the credit memo, it refunded the full amount instead of the amount i needed to refund! Is there anyway to cancel the credit. Also the credit memo situation needs to be fixed ASAP. It ...
4
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2answers
3k views

No 'online refund' in Magento2?

We've just switched from Woocommerce to the latest Magento2.1 and we are having problems with payments and refunds. There is no online refund option for credit memo, just offline refund. We are ...
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0answers
591 views

Online refund not working

We updated our Magento version a couple weeks ago to the 1.9.2.4 (CE) version. This week we tried to create some online refunds and it was not working. (I tried with multiple different orders, so I am ...
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1answer
659 views

Credit Memo “Issue Refund Online” Pulls Payment To Customer from which Payment Source?

When refunding an order and creating a credit memo on Magento 2.0, will it pull finances through the payment gateway the customer originally purchased through? An example is we had customer that paid ...
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1answer
746 views

How to get grandtotal (refunding amount) in credit memo transactional email

How can we include a variable in credit memo transactional emails in magento for including total amount refunded while generating credit memo?
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0answers
113 views

How to send different email while creating credit memo based on online/offline refund

I am in situation where I need to send different email while creating credit memo. There always remains two cases, online refund and offline refund. So, while creating credit-memo, if I am refunding ...
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1answer
589 views

How to send different email for credit memo based on payment method

I am in a requirement for sending different email content while I create credit memo for a return process based on the payment method used while checkout. For example: If a person placed order using ...
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2answers
2k views

Credit memo vs Refund Which one is true? Magento 1.9

Im very confused about the difference between credit memo and refund. Magento documentation states the following : A credit memo is a document that lists the amount that is owed to the customer. ...
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1answer
5k views

Understanding cancellation and refund process (i.e. how to handle cancelled but paid orders)

So I got banned from #magento on freenode for asking details about this to understand the underlying process flow. :D I get the problem that: a product is ordered an invoice is send a payment is ...
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0answers
103 views

Refunding partial order, but refund confirmation email shows all ordered items

I use magento 1.9.2.4. My customer wants to cancel part of her order before shipping. So I created credit memo from the invoice, made partial refund. Afterwards, I sent the shipment email. The ...
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0answers
249 views

Online Refund is failing in magento

In my magento application, when I am trying to refund an order online, then it is failing to create credit memo and thus transaction is failing. Can anyone suggest me possible ways to debug and come ...
2
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1answer
1k views

Order amount credit memo partial refund not correct

Unfortunately, I have a issue with magento 1.9.2.0. I made a partial refund credit memo for a customer. However, the total order amount is wrong. How can i fix this issue? I found this and this as ...
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1answer
523 views

Accidentally Refunded Offline

I accidentally refunded offline. What do I do to make sure the customer is credited on their card?
2
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1answer
528 views

Credit memo refund more than original invoice due to return shipping costs

A customer returned his product (because he received the wrong one) using another shipper which costs more than ours and wants a refund for his product and shipping costs. I try to refund this but ...
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3answers
2k views

Is it possible to refund tax on a partial order refund?

When issuing a Credit Memo (aka refund), Magento automatically refunds tax on shipping and products BUT NOT on values entered in the "Adjustment refund" field (aka partial refund). Is it possible to ...
3
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2answers
2k views

Programatically create credit memo

I am working on script and want to know about how magento credit memo created. My requirement is same as magento after update quantities of product in order, hit update order button. Then enter custom ...
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2answers
4k views

how to refund only Partial amount while creating memo

I have a site ware i have to refund Partial amount of the order to the customer. For example if the product price is 1000 and it's weight is 100gm. But after manufacturing The weight of the product is ...
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1answer
2k views

Get Transaction Additional Info in magento refund

I am making a custom payment gateway and I have it in the capture payment in Magento when a payment has been through: $payment->setTransactionAdditionalInfo (...
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3answers
3k views

Magento API - credit memo on invoice

I am using the magento soap api v2. Through the api I can successfully create credit memos and they show up fine in the magento backend. They aren't showing up in my payment processors sandbox, and ...
3
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1answer
850 views

No credit memo button available if the end price if 0

I'm trying to convert a magento instance from a b2c platform to a b2b platform. I'm having issues with a particular part of magento. When an order with the final price of 0 is issued, i have no ...
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2answers
1k views

Online refunding in Magento 1.9.1.0 CE with custom payment method

I'm using Magento 1.9.1.0 CE and trying to implement payment method with online refunds. My model looks like: class X_Y_Model_Standard extends Mage_Payment_Model_Method_Abstract { protected ...