Questions tagged [password-recovery]
The password-recovery tag has no usage guidance.
59
questions
55
votes
11
answers
95k
views
How to reset lost admin password in Magento 2?
I tried to reset the admin password via Phpmyadmin in admin_user table but this doesn't seems to work. Also on chrome I am getting "This webpage has a redirect loop" error when loading admin page.
- 1,144
9
votes
2
answers
4k
views
Something went wrong while saving the new password Magento 2
When I update my password with the "Reset my password" page, it shows me this error: "Something went wrong while saving the new password.".
Please check the screenshot.
I have tried to NULL the ...
- 3,030
5
votes
6
answers
7k
views
Magento 2.4.4. password reset link always expired
After updating to Magento 2.4.4, clicking the "Set new password" link in the "Forgot password mail" send by the system the link always shows as expired?!
Setting of "Recovery ...
- 121
5
votes
2
answers
14k
views
How to change SQL server password in Magento?
I would like to change the password for my sql server but I got the access denied message from Magento once I changed the password. So how can I change the setting in Magento to reflect the password ...
- 131
5
votes
1
answer
154
views
Magento 2.3.5 admin password reset link expired
If I try to reset password via admin login's "forgot password?" functionality, the link sent to reset password is expired immediately. I have the Recovery Link Expiration Period set to 10 hours. Any ...
- 1,581
4
votes
1
answer
1k
views
Magento 1.9.3.1 customer_flowpassword doesn't exist [duplicate]
Got an error with "reset password" in 1.9.3.1?
Run this sql to create the missing database table "customer_flowpassword". Magento maybe did not create the table after your update to 1.9.3.1.
Make ...
- 389
4
votes
0
answers
1k
views
new password not send email for customer after reset ,magento 1.9.2 [closed]
I have no problem sending email to another section, only not working to send template password_new.html from path: \app\locale\en_us\template\email
- 83
3
votes
4
answers
15k
views
Magento Reset Password Link not working after upgrade
My client had upgraded magento version in his site recently.
But after upgrade whenever the customers try to reset their passwords they get link in their email, and when they click on the link they ...
- 1,982
3
votes
3
answers
4k
views
Changeforgotten password page is blank, disabling customer.xml fixes?
Clicking the password reset link sent in an email leads to the /customer/account/changeforgotten/ page, but it is blank.
Disabling the customer.xml file (renaming it rather) fixes the issue but I don'...
- 31
3
votes
3
answers
1k
views
I need to reset my password but never receive an email
I have clicked on the link for "Forgotten Password" but I never receive an email with the link to reset the password. I have checked my junk folder but nothing gets sent to me. Is there another way to ...
- 31
3
votes
1
answer
1k
views
Magento 2.3.0 Reset password page showing blank
For some reason in our 2.3.0 installation the admin's reset password page does not show the form.
There is nothing appearing in the Magento error logs or reports. Also server logs are not showing ...
- 1,581
3
votes
3
answers
5k
views
Password reset link not working showing expired
When I'm trying to reset password through reset link from my mail, it's showing following error:
Your password reset link has expired.
When I check my password reset link it looks like:
http://...
- 169
3
votes
2
answers
1k
views
password request has expired
I have a Magento 1.9 Site: Livecopper.co.za
My issue is the password reset link. I wanted to test my site as a client shopping on the front end.
So I sent a forgotten password email to my emails ...
3
votes
1
answer
2k
views
Customer password reset unsuccessful
I am having an issue where customers are unable to login after successfully completing the password reset process. I'm on version Magento 1.9.2.
I did receive a success message on the frontend after ...
- 31
2
votes
2
answers
4k
views
We're unable to send the password reset email in Magento 2
When i try to reset my password by using forgot password link, i get this error.
We're unable to send the password reset email
- 101
2
votes
0
answers
31
views
Some users can not request the new password mail
I'm not able to figure out, why some users can not request the "Forgot Password E-Mails", so Magento can not send them to the users.
Magento shows message like "the mail isn't a correct one".
Tested ...
- 21
2
votes
0
answers
3k
views
When using "set New password" for customer Magento sends email with admin password reset link [closed]
I am using Magento 1.8.1.0
When I use Password Management -> New password field in the Customers -> Manage Customers -> Account Information page for a single customer record the selected customer is ...
- 71
1
vote
1
answer
3k
views
change forgotten password page blank
Clicking the link on a password reset email leads to the /customer/account/changeforgotten/ page, but it is blank.
Pretty sure this worked in the past, only changes recently were SUPEE-6482, SUPEE-...
- 1,479
1
vote
1
answer
1k
views
Magento2.4.2 Too many password reset requests
About to migrate. I get this issue for Admins. I need to disable this so my team (18 people) can choose their own passwords.
Can I disable this ? If only for an hour or so.
- 79
1
vote
1
answer
3k
views
Magento2: Reset password custom email template
I have created new custom Reset password email template to overwrite default reset password from the Admin->Communications->Email Templates.
Now I have change configuration from the STORES->...
- 1,809
1
vote
2
answers
686
views
Is there a way to configure magento to bcc an email in every mail send out on a forgot password attempt?
I need to send a copy of the forgot password email to a particular email address every time on forgot password attempts. Is there way to configure this in magento ?
- 421
1
vote
1
answer
1k
views
1.9 - Customers getting password link expired - no customer ID in URL
My customers have recently started getting the "Your password link has expired." message upon clicking the reset link in their email.
The settings are correct, I have expiration links set to expire ...
- 365
1
vote
2
answers
2k
views
Admin Forget Password not working? nothing happen when click on button
i try to inspect what happen
its show validation.js.. many more javascript file missing but they are in right place
- 1,065
1
vote
3
answers
4k
views
SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'entity_id' cannot be null
I was recently tasked with debugging some faulty magento reset password email code. I have, I think, found the culprit of the faulty behavior but I am really confused as to how to resolve it. Here is ...
- 165
1
vote
1
answer
2k
views
DB user and password
Hello everyone I'm a newbie. Can I recover somewhere the user and the password to access the MySQL database? I lost them and I think they are the always the same that I entered when first configuring ...
- 31
1
vote
1
answer
1k
views
Mass email customers for a password reset
We want to import our customer database from our old site to our new one which we are going to use cart2cart for but from other reviews on the internet I hear they do not transfer the customer ...
- 2,205
1
vote
1
answer
1k
views
Customer reset password issue
I've imported some customers and the passwords could not be migrated. This is no big issue.
All the customers were notified to change their password.
But in the mean time, the Date of Birth field ...
- 198k
1
vote
1
answer
847
views
Password Reset Confirmation email
One Magento Installation
Two websites on subdomains
sub1.xxxxxxx.com
sub2.xxxxxxx.com
Customer1 subscribes to sub1.xxxxxxx.com.
Email address is in database and customer can login with the same ...
- 21
1
vote
0
answers
116
views
Magento 2 Email Confirmation Not Working
I have a problem with Magento 2.2.5.
All the links sent on email like the email confirmation link or the password reset link is not working.
The problem is that is my website is my_website.com then ...
- 111
1
vote
0
answers
51
views
Some password reset links do not work
There are many topics here about password reset links that don´t work but I can´t find one that is about only some links that don´t work.
Our client some times receive messages from customers saying ...
- 41
1
vote
0
answers
1k
views
Magento 2: Forgot Password mail not receiving to some customers
I am facing a weird issue, some of the customers not receiving password resetting email(not in spam also) after they request Forgot password, but I have tested with several test accounts these are ...
- 1,053
1
vote
0
answers
1k
views
Magento admin reset password link
when I make a request for a link to reset an admin password, the URL is sent to the email without params, like this:
https://url_magento/index.php/customer/account/resetpassword/
So, without ...
- 81
1
vote
1
answer
1k
views
Magento 1.7.0.2 customer password reset doens't work
I have a problem which has kept me occupied for three days already.
When doing a password reset, customers get the email, and the token generation is valid, but when they click the link then they will ...
1
vote
0
answers
338
views
Overridden AccountController now Forgotten password not working
I've overridden the AccountController.php, but by doing so customers who reset their password, click on the link in the email and are instantly shown an error of :
Your password reset link has ...
- 410
0
votes
3
answers
69
views
Can't get into admin console
I seem to have blew up the admin user account, password recovery is not working because the server cant send emails. how do I change the password for the admin console? from CLI since I cant get into ...
- 75
0
votes
2
answers
690
views
Reset password not working in magento 2.4.5
The reset password is not working, I'm receiving the email, and reset link is working. After entering the new password and submit, it says that the password reset link has expired.
I'm using Porto ...
- 41
0
votes
2
answers
2k
views
Magento 2.2.6 Customer Password Reset
I have a problem with customer password reset in Magento 2.2.6
After pressing forgot password it send me an email " Set a New Password link "
but when i am trying to set new password i got a message
...
- 319
0
votes
2
answers
3k
views
Forgot admin password for admin panel
My client forgot admin password.
We use magento 2.1
How can change password in database?
Thank you.
- 19
0
votes
1
answer
71
views
Mail forgot password
In mail forgot password there is a link
http://xxx.xxxxxx.it/en/customer/account/resetpassword/?id=50&token=fagfdgdgfdbf5f6cf7d7faab34ba9e
but the my store is
http://xxx.xxxxxx.it/it/
not
http://...
- 175
0
votes
1
answer
1k
views
Auto-generated reset password is empty string in reset password email
So we have a Magento webshop and we suddenly discovered that when you use the "forgot password" funtion, it sends an email with an empty password string.
Now I've looked through a lot of forums and ...
- 167
0
votes
1
answer
1k
views
Magento password link expired [duplicate]
I recently updated my Magento environment to 1.9.2.3 and at first I noticed that when I tried to reset my password and clicked on the link in the email it directed me to a blank page. I fixed that now,...
- 363
0
votes
1
answer
1k
views
Magento 2. Where in the database is the number of customer reset password attempts
A customer can reset his password.
Magento tracks this password reset requests.
Where in the DB is this information stored?
- 3,480
0
votes
2
answers
3k
views
Confirm Password Validation Not Working
I have an issue with the confirmation password validation on creating the account and reset password pages and showing the following error although the passwords match?
Please enter the same value ...
- 787
0
votes
3
answers
111
views
Can I change Admin Password directly from.... Please HELP!
Our website developer has not provided us the main Admin ID and Password. so hardly after reading some posts now, I found the admin_user file in the database.
Please find attached screenshot and ...
- 1
0
votes
1
answer
38
views
Forgot your Passowrd Email Authentication Required
I am using magento 1.9.2.3 version. Is it possible can we make a email address authentication in Forgot Your Password Page.
Currently some one enter the wrong email address and system send an email. ...
- 163
0
votes
1
answer
3k
views
Password Reset email issue
I have been sent an email from a customer this morning. The password reset email has a link which doesn't work. The hyperlink to the page is not there. Where do I find this in Magento 1.9 to rectify ...
- 11
0
votes
2
answers
601
views
Reset Password Api Magento2
How can I reset my password using Magento2 Rest API
I used the below API to get password link but it doesnot send reset token to used in password reset api
URL: store_url/rest/V1/customers/password
...
0
votes
2
answers
312
views
Magento 2.4.3: Customer password issue
Using Magento 2.4.3-p2
Using Porto 4.0.1 theme
Using PHP 7.4
A customer has reported that they were unable to reset their own password.
I've triggered a reset link via the back end (and they have ...
- 1
0
votes
2
answers
144
views
get() in CustomerRepository doesn't receive $customer from retrieveByEmail() for password reset
I've got the weirdest problem I've ever come across, I'm not brilliant with class based systems so maybe its not magento related...
So the basics are that the reset password function isn't working. I'...
- 1
0
votes
1
answer
20
views
Magento2 Password Reset Query Not working
UPDATE admin_user SET password = CONCAT(SHA2('xxxxxxxxNewPassword', 256), ':xxxxxxxx:1') WHERE username = 'admin';
this above query is not working
- 389