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Questions tagged [password-recovery]

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55 votes
12 answers
97k views

How to reset lost admin password in Magento 2?

I tried to reset the admin password via Phpmyadmin in admin_user table but this doesn't seems to work. Also on chrome I am getting "This webpage has a redirect loop" error when loading admin page.
Dev's user avatar
  • 1,154
9 votes
2 answers
4k views

Something went wrong while saving the new password Magento 2

When I update my password with the "Reset my password" page, it shows me this error: "Something went wrong while saving the new password.". Please check the screenshot. I have tried to NULL the ...
Sunny Rahevar's user avatar
5 votes
5 answers
8k views

Magento 2.4.4. password reset link always expired

After updating to Magento 2.4.4, clicking the "Set new password" link in the "Forgot password mail" send by the system the link always shows as expired?! Setting of "Recovery ...
Ben's user avatar
  • 141
5 votes
2 answers
14k views

How to change SQL server password in Magento?

I would like to change the password for my sql server but I got the access denied message from Magento once I changed the password. So how can I change the setting in Magento to reflect the password ...
sc364's user avatar
  • 131
5 votes
1 answer
165 views

Magento 2.3.5 admin password reset link expired

If I try to reset password via admin login's "forgot password?" functionality, the link sent to reset password is expired immediately. I have the Recovery Link Expiration Period set to 10 hours. Any ...
Webninja's user avatar
  • 1,593
4 votes
1 answer
1k views

Magento 1.9.3.1 customer_flowpassword doesn't exist [duplicate]

Got an error with "reset password" in 1.9.3.1? Run this sql to create the missing database table "customer_flowpassword". Magento maybe did not create the table after your update to 1.9.3.1. Make ...
TonkBerlin's user avatar
4 votes
0 answers
1k views

new password not send email for customer after reset ,magento 1.9.2 [closed]

I have no problem sending email to another section, only not working to send template password_new.html from path: \app\locale\en_us\template\email
behnam emami's user avatar
3 votes
4 answers
16k views

Magento Reset Password Link not working after upgrade

My client had upgraded magento version in his site recently. But after upgrade whenever the customers try to reset their passwords they get link in their email, and when they click on the link they ...
Vicky Dev's user avatar
  • 1,992
3 votes
3 answers
4k views

Changeforgotten password page is blank, disabling customer.xml fixes?

Clicking the password reset link sent in an email leads to the /customer/account/changeforgotten/ page, but it is blank. Disabling the customer.xml file (renaming it rather) fixes the issue but I don'...
J. Crespo's user avatar
3 votes
3 answers
1k views

I need to reset my password but never receive an email

I have clicked on the link for "Forgotten Password" but I never receive an email with the link to reset the password. I have checked my junk folder but nothing gets sent to me. Is there another way to ...
user3470453's user avatar
3 votes
1 answer
1k views

Magento 2.3.0 Reset password page showing blank

For some reason in our 2.3.0 installation the admin's reset password page does not show the form. There is nothing appearing in the Magento error logs or reports. Also server logs are not showing ...
Webninja's user avatar
  • 1,593
3 votes
3 answers
5k views

Password reset link not working showing expired

When I'm trying to reset password through reset link from my mail, it's showing following error: Your password reset link has expired. When I check my password reset link it looks like: http://...
Shyam Prakash's user avatar
3 votes
2 answers
1k views

password request has expired

I have a Magento 1.9 Site: Livecopper.co.za My issue is the password reset link. I wanted to test my site as a client shopping on the front end. So I sent a forgotten password email to my emails ...
Robyn Alexandra Bezuidenhout's user avatar
3 votes
1 answer
2k views

Customer password reset unsuccessful

I am having an issue where customers are unable to login after successfully completing the password reset process. I'm on version Magento 1.9.2. I did receive a success message on the frontend after ...
Michael's user avatar
  • 31
2 votes
1 answer
1k views

Magento2.4.2 Too many password reset requests

About to migrate. I get this issue for Admins. I need to disable this so my team (18 people) can choose their own passwords. Can I disable this ? If only for an hour or so.
RoboxFuze's user avatar
  • 119
2 votes
2 answers
4k views

We're unable to send the password reset email in Magento 2

When i try to reset my password by using forgot password link, i get this error. We're unable to send the password reset email
Mohd Hasan's user avatar
2 votes
0 answers
32 views

Some users can not request the new password mail

I'm not able to figure out, why some users can not request the "Forgot Password E-Mails", so Magento can not send them to the users. Magento shows message like "the mail isn't a correct one". Tested ...
eoztwl's user avatar
  • 21
2 votes
0 answers
3k views

When using "set New password" for customer Magento sends email with admin password reset link [closed]

I am using Magento 1.8.1.0 When I use Password Management -> New password field in the Customers -> Manage Customers -> Account Information page for a single customer record the selected customer is ...
Cninroh's user avatar
  • 71
1 vote
1 answer
3k views

change forgotten password page blank

Clicking the link on a password reset email leads to the /customer/account/changeforgotten/ page, but it is blank. Pretty sure this worked in the past, only changes recently were SUPEE-6482, SUPEE-...
MarkE's user avatar
  • 1,479
1 vote
1 answer
3k views

Magento2: Reset password custom email template

I have created new custom Reset password email template to overwrite default reset password from the Admin->Communications->Email Templates. Now I have change configuration from the STORES->...
Ravi Soni's user avatar
  • 1,809
1 vote
2 answers
688 views

Is there a way to configure magento to bcc an email in every mail send out on a forgot password attempt?

I need to send a copy of the forgot password email to a particular email address every time on forgot password attempts. Is there way to configure this in magento ?
ted's user avatar
  • 421
1 vote
1 answer
1k views

1.9 - Customers getting password link expired - no customer ID in URL

My customers have recently started getting the "Your password link has expired." message upon clicking the reset link in their email. The settings are correct, I have expiration links set to expire ...
taskle's user avatar
  • 365
1 vote
2 answers
2k views

Admin Forget Password not working? nothing happen when click on button

i try to inspect what happen its show validation.js.. many more javascript file missing but they are in right place
lalit mohan's user avatar
  • 1,090
1 vote
3 answers
4k views

SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'entity_id' cannot be null

I was recently tasked with debugging some faulty magento reset password email code. I have, I think, found the culprit of the faulty behavior but I am really confused as to how to resolve it. Here is ...
engineerKev's user avatar
1 vote
1 answer
2k views

DB user and password

Hello everyone I'm a newbie. Can I recover somewhere the user and the password to access the MySQL database? I lost them and I think they are the always the same that I entered when first configuring ...
Faith's user avatar
  • 31
1 vote
1 answer
1k views

Mass email customers for a password reset

We want to import our customer database from our old site to our new one which we are going to use cart2cart for but from other reviews on the internet I hear they do not transfer the customer ...
Adam Allen's user avatar
  • 2,205
1 vote
1 answer
1k views

Customer reset password issue

I've imported some customers and the passwords could not be migrated. This is no big issue. All the customers were notified to change their password. But in the mean time, the Date of Birth field ...
Marius's user avatar
  • 198k
1 vote
1 answer
863 views

Password Reset Confirmation email

One Magento Installation Two websites on subdomains sub1.xxxxxxx.com sub2.xxxxxxx.com Customer1 subscribes to sub1.xxxxxxx.com. Email address is in database and customer can login with the same ...
user2225406's user avatar
1 vote
0 answers
124 views

Magento 2 Email Confirmation Not Working

I have a problem with Magento 2.2.5. All the links sent on email like the email confirmation link or the password reset link is not working. The problem is that is my website is my_website.com then ...
Jasmeet Singh's user avatar
1 vote
0 answers
51 views

Some password reset links do not work

There are many topics here about password reset links that don´t work but I can´t find one that is about only some links that don´t work. Our client some times receive messages from customers saying ...
Gitfredrik's user avatar
1 vote
0 answers
1k views

Magento 2: Forgot Password mail not receiving to some customers

I am facing a weird issue, some of the customers not receiving password resetting email(not in spam also) after they request Forgot password, but I have tested with several test accounts these are ...
Riyas Muhammed's user avatar
1 vote
0 answers
1k views

Magento admin reset password link

when I make a request for a link to reset an admin password, the URL is sent to the email without params, like this: https://url_magento/index.php/customer/account/resetpassword/ So, without ...
rleiva's user avatar
  • 81
1 vote
1 answer
1k views

Magento 1.7.0.2 customer password reset doens't work

I have a problem which has kept me occupied for three days already. When doing a password reset, customers get the email, and the token generation is valid, but when they click the link then they will ...
van den HeuvelConcepts's user avatar
1 vote
0 answers
340 views

Overridden AccountController now Forgotten password not working

I've overridden the AccountController.php, but by doing so customers who reset their password, click on the link in the email and are instantly shown an error of : Your password reset link has ...
Stefkay's user avatar
  • 410
0 votes
3 answers
72 views

Can't get into admin console

I seem to have blew up the admin user account, password recovery is not working because the server cant send emails. how do I change the password for the admin console? from CLI since I cant get into ...
ZAZO's user avatar
  • 75
0 votes
2 answers
1k views

Reset password not working in magento 2.4.5

The reset password is not working, I'm receiving the email, and reset link is working. After entering the new password and submit, it says that the password reset link has expired. I'm using Porto ...
Sandeep Nair's user avatar
0 votes
2 answers
2k views

Magento 2.2.6 Customer Password Reset

I have a problem with customer password reset in Magento 2.2.6 After pressing forgot password it send me an email " Set a New Password link " but when i am trying to set new password i got a message ...
darkattack's user avatar
0 votes
2 answers
3k views

Forgot admin password for admin panel

My client forgot admin password. We use magento 2.1 How can change password in database? Thank you.
Artur Konan's user avatar
0 votes
1 answer
73 views

Mail forgot password

In mail forgot password there is a link http://xxx.xxxxxx.it/en/customer/account/resetpassword/?id=50&token=fagfdgdgfdbf5f6cf7d7faab34ba9e but the my store is http://xxx.xxxxxx.it/it/ not http://...
Alessandro Gnola's user avatar
0 votes
1 answer
1k views

Auto-generated reset password is empty string in reset password email

So we have a Magento webshop and we suddenly discovered that when you use the "forgot password" funtion, it sends an email with an empty password string. Now I've looked through a lot of forums and ...
Sj03rs's user avatar
  • 167
0 votes
1 answer
1k views

Magento password link expired [duplicate]

I recently updated my Magento environment to 1.9.2.3 and at first I noticed that when I tried to reset my password and clicked on the link in the email it directed me to a blank page. I fixed that now,...
user3478148's user avatar
0 votes
1 answer
1k views

Magento 2. Where in the database is the number of customer reset password attempts

A customer can reset his password. Magento tracks this password reset requests. Where in the DB is this information stored?
vitoriodachef's user avatar
0 votes
2 answers
3k views

Confirm Password Validation Not Working

I have an issue with the confirmation password validation on creating the account and reset password pages and showing the following error although the passwords match? Please enter the same value ...
lky's user avatar
  • 797
0 votes
3 answers
115 views

Can I change Admin Password directly from.... Please HELP!

Our website developer has not provided us the main Admin ID and Password. so hardly after reading some posts now, I found the admin_user file in the database. Please find attached screenshot and ...
Qayyom's user avatar
  • 1
0 votes
1 answer
38 views

Forgot your Passowrd Email Authentication Required

I am using magento 1.9.2.3 version. Is it possible can we make a email address authentication in Forgot Your Password Page. Currently some one enter the wrong email address and system send an email. ...
Muneeb Ahmad's user avatar
0 votes
1 answer
3k views

Password Reset email issue

I have been sent an email from a customer this morning. The password reset email has a link which doesn't work. The hyperlink to the page is not there. Where do I find this in Magento 1.9 to rectify ...
M.Greenwood's user avatar
0 votes
2 answers
1k views

Reset Password Api Magento2

How can I reset my password using Magento2 Rest API I used the below API to get password link but it doesnot send reset token to used in password reset api URL: store_url/rest/V1/customers/password ...
Syed Hassan Zamir's user avatar
0 votes
2 answers
383 views

Magento 2.4.3: Customer password issue

Using Magento 2.4.3-p2 Using Porto 4.0.1 theme Using PHP 7.4 A customer has reported that they were unable to reset their own password. I've triggered a reset link via the back end (and they have ...
Lexifir's user avatar
0 votes
2 answers
234 views

get() in CustomerRepository doesn't receive $customer from retrieveByEmail() for password reset

I've got the weirdest problem I've ever come across, I'm not brilliant with class based systems so maybe its not magento related... So the basics are that the reset password function isn't working. I'...
Paul's user avatar
  • 1
0 votes
1 answer
21 views

Magento2 Password Reset Query Not working

UPDATE admin_user SET password = CONCAT(SHA2('xxxxxxxxNewPassword', 256), ':xxxxxxxx:1') WHERE username = 'admin'; this above query is not working
Aadii Mughal's user avatar