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Questions tagged [order-status]

Denotes questions related to order status management.

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25 votes
4 answers
34k views

What are the definitions of the order statuses? OR: Where should I integrate my order state?

I want to define some order states like "credit card payment received", the question is to which statuses they belong. Is there a definition for each of the built-in statuses? Edit: Seems like I ...
Fabian Schmengler's user avatar
23 votes
4 answers
6k views

Order Status not changed in the sales order grid Magento 2

I am using the fedex shipping method and after generating the shipment,status shows completed in the order view page.But there is still showing 'processing' status in the sales order grid. Please ...
Sunny Rahevar's user avatar
11 votes
1 answer
7k views

Process to create partial credit memo/refund for Paypal Standard orders

I see a number of issues reported that if an administrator sends a partial refund to a customer via Paypal then Magento receives an IPN that causes the whole order to be marked as Refunded (e.g. https:...
Jonathan Day's user avatar
11 votes
4 answers
22k views

Force an order to go to the status complete

We are using a custom module that requires the status: "complete" (I can't change the module because it uses ioncube) We are also using a payment system that doesn't offer the status option: "...
Bob van Luijt's user avatar
10 votes
3 answers
19k views

How do you create a new order state for an order status to be assigned to?

It's clear how to create a new order status. System > Order Statuses > Create New Status But how do you create a new state? "processing", "complete", "new" are examples of the default Magento order ...
MagentoMac's user avatar
  • 1,042
10 votes
2 answers
2k views

PayPal IPN not triggering Order Status updates

I'm setting up my first Magento system, using 1.8.0.0, running on a HostGator Windows server. I've configured IPN on our PayPal account. However, the payments never get communicated to Magento, and ...
Beofett's user avatar
  • 201
9 votes
3 answers
16k views

Magento Order Number Issue

I have got a strange issue with Order Number in Magento. Recently when one order was placed on my website the Order number came was 100000350,Ideally it should have been 100000370 as my previous ...
Dexter's user avatar
  • 3,613
9 votes
1 answer
20k views

What's the best event/way to listen for all order state changes in Magento 2?

I want to observe every order state change and react depending on the old and new status. What is the best way to accomplish this in Magento 2? It looks like there is the event ...
Jey DWork's user avatar
  • 1,101
8 votes
2 answers
12k views

How to get last order status history comment and order status Magento 2

I need to change the order status and order status history comment based on the last value of the status, currently i've set order status and comment status like this: $event = $observer->getEvent(...
simple guy's user avatar
  • 2,484
8 votes
2 answers
2k views

Order Status History Complete no longer created, but was in M1 site

In our M1 site when an order was shipped the status of the order changed to Complete and the Order Status History would get a record showing that the order was Complete. NB: Note that there is a "...
Enigmativity's user avatar
6 votes
3 answers
14k views

programatically cancel the order using order id - Magento 2

My requirement is programatically change the order status to Canceled by using order id. How to achieve this?
Bilal Usean's user avatar
6 votes
3 answers
9k views

Display order ID on checkout success page

Please could someone help me with what I imagine is a fairly straightforward request? I am trying to display the current order ID on the checkout confirmation page using the following code. <?...
user9539's user avatar
  • 167
6 votes
1 answer
4k views

Magento 2 order flow sequence

Hope all is well. It would be great if you could help me to figure out the order flow in Magento 2. I understood these steps Order Placed -> Order in Pending -> Payment Confirmed/Verified. But got ...
ZAZO's user avatar
  • 75
5 votes
4 answers
10k views

Magento 2.3 Change Order Status Programmatically

How to Order status change Processing to complete in magento 2.3
user avatar
5 votes
2 answers
16k views

Processing Order Status

What does the "Processing" status mean (processing payment, shipment, ...) and where can I find a complete list of Magento statuses and their definitions?
Angry Goomba's user avatar
5 votes
2 answers
26k views

Change Order Status

How do I change the order status? I do orders that are sometimes picked up and delivered (not just shipped) so I need to change the order statuses to "picked up" and "delivered" How do I do that? I ...
user12335's user avatar
5 votes
2 answers
7k views

Magento 2: How to get all order status

I am using magento version 2.1.How to get all order status options in my custom module?
Prashant Valanda's user avatar
5 votes
2 answers
7k views

Orders do not show up in customers account until processing state

My customers place orders, and when they go to the My Orders section of their account, the orders do not show up until it has been invoiced and entered a processing state. This is a problem because ...
mageApprentice's user avatar
5 votes
1 answer
3k views

How are Order States/Statuses translated?

Suppose I have a website with English and German store views. I only see a single global mapping of states to statuses at /admin/sales_order_status, so it's not clear how I would have an order state ...
kojiro's user avatar
  • 1,048
5 votes
1 answer
5k views

Magento Ordered Item Status is MIXED

All of Magento order is showing Mixed status in backend. Although the ordered items are shipped, As you can see in the below screenshot. ***What does the 'MIXED' word means here ?*** I found this ...
Suyash B's user avatar
  • 425
5 votes
1 answer
10k views

Cannot cancel order on backend

I have created a custom payment gateway module. Everything works fine, except canceling the order from the backend. The error: The order(s) cannot be canceled Any ideas?
Klevis Miho's user avatar
5 votes
3 answers
7k views

"Cannot save shipment." error with non-sample orders. 1062 Duplicate entry * for key 'UNQ_SALES_FLAT_SHIPMENT_INCREMENT_ID'

I'm running test orders on my almost ready Magento store but faced a very strange problem: I cannot save shipments in admin. So there are some test orders I made myself as a guest and a signed-in ...
Anssi's user avatar
  • 51
5 votes
1 answer
1k views

Magento 2 offline payment method new order status

I've created a new offline payment module using this generator http://cedcommerce.com/magento-2-module-creator/payment-module config.xml .... <order_status>pending_payment</order_status&...
Kevin's user avatar
  • 139
4 votes
2 answers
23k views

New order status staying "pending" instead of processing in Magento 2

We are using the Multisafepay payment methods and all our incoming orders get the status pending in our Magento2 webshop. Is there a setting we have to put in to get the orders to processing? It also ...
Coen's user avatar
  • 531
4 votes
5 answers
5k views

Sales order stuck on "processing"

An order made a few days ago is stuck on "processing". They payment has been captured and shows up on our merchant account. I've searched for questions previously asked and the answers always seem ...
Amanda's user avatar
  • 43
4 votes
4 answers
16k views

How to change the default order status of Paypal transactions

When a customer places an order using Paypal the order status becomes processing. I want it to be pending. I tried to change the default order status in app/Core/code/Mage/Paypal/etc/config.xml <...
Zeedia's user avatar
  • 215
4 votes
3 answers
3k views

Orders are being canceled automatically in Magento 2?

For whatever reason some of my orders (not all of them) are being canceled automatically. I guess there is some job running that does that, but I do not know where to start looking. Any ideas where ...
Arnie's user avatar
  • 962
4 votes
3 answers
11k views

"Pending Payment" status for Check/Money Order payment method

Is it possible to change the default status of the order at any stage of the processing to "Pending Payment" if the payment method selected is "Check/Money Order"?
Karlson's user avatar
  • 747
4 votes
2 answers
3k views

Magento2 Mass Action to Sales Order Grid

I am trying to apply a mass action to sales_order_grid but there is nothing happening. I have done so for is: vendor_name/module_name/view/adminhtml/ui_component/sales_order_grid.xml <?xml ...
Ajwad Syed's user avatar
  • 1,591
4 votes
1 answer
502 views

CE 1.9.2 - Store custom data temporarily in the order object during checkout

I am trying to build a feature into an existing site that allows customers to earn loyalty points with a 3rd-party loyalty and rewards programme that they will need to be already registered with. The ...
maGz's user avatar
  • 619
4 votes
2 answers
6k views

how to manually set order status to "Complete"?

I created an invoice for an order, then created a shipment from my magento admin and I encountered a rare problem, for some reason when I pressed "Submit Shipment" the website went to a 404 page, ...
Mithu Kuna's user avatar
4 votes
2 answers
3k views

Magento 2: How do I notify a customer about an order status change done via the REST Api?

I'm using the rest API .../index.php/rest/V1/orders/561/ in order to update my order status: Payload (POST): { "entity": { "entity_id": 561, "state": "new", "status": "pending" } } ...
Andreas Daoutis's user avatar
4 votes
0 answers
500 views

Magento 2 - Order status update observer

I am looking for order status update observer In many post I have found this one: sales_order_save_after But, it is not working, I have checked it myself. It is not even listed in these articles: ...
Waqar Ansari's user avatar
4 votes
0 answers
151 views

Magento 2 Send Order Emails Without Cron

Due to some issue order emails are not sending with cron and always remain with pending status. So I have to send it without cron. I have changed it to Send Asynchronously from Admin configuration. ...
Magecode's user avatar
  • 1,514
4 votes
1 answer
94 views

Add order status while placing order from admin Magento 1

I want to add a custom dropdown for the order status in the create an order page from admin. Admin can choose the order status while placing the order. Please see attached screenshot!!! Or Can i set ...
Sunny Rahevar's user avatar
4 votes
2 answers
4k views

Magento 2 - Change Order status after invoicing

I have an observer that triggered on sales_order_invoice_pay event, and after creating the invoice, the order status is automatically changed to complete. after that I try to change it to processing ...
Islam Zuhair's user avatar
4 votes
1 answer
1k views

PayPal Ipn model and automatically order state changes

First of all i will explain you about the actuall functionality: Customer buys in shop via PayPal Shop operators call the order from an external software (WaWi; don't know in en) and the software ...
Florin P.'s user avatar
  • 324
3 votes
3 answers
7k views

Magento 2 New Order Status remains "Processing" instead of "Pending" in custom payment method

I have created a custom payment method module. System configuration has a field for selecting New order status. Even if I set it as "Pending", new order status is showing as "processing". Please ...
D.T's user avatar
  • 61
3 votes
3 answers
6k views

Sales : Orders :How to add custom order status programmatically

I need to add custom status for an order programatically I have below controller file to save order status. I need to add custom status as cancel initiated.Provide me a solution... Controller file ...
Jaisa's user avatar
  • 2,626
3 votes
4 answers
7k views

How to Change Order Status using Api in magento 2.3.5

I want to develop new module for changing order status using Api in magento 2.3.5 so can anyone have idea then please share with me. I want to create order status and change it using Api.
Deep Shah's user avatar
  • 565
3 votes
1 answer
15k views

How to get Order Status from order id in magento 2?

I'm creating a custom module for order tracking in which i'm accepting order id from customer and using the order id i want to display the status of particular order. Now I'm not getting the order ...
Mandar Parbate's user avatar
3 votes
1 answer
8k views

PHP Get Order Status name by State code?

I am working on an extension and i need an info how to get the status name by state code, is it possible ? The picture is from the Admin's panel Order Statuses page. How i can get the status name by ...
Venelin Vasilev's user avatar
3 votes
2 answers
5k views

Adding new order status in extension in Magento 1.9

Ok so I've made a quick module. All seems to be working fine, corn job is running, admin section working and logging is working fine. However the order status I've defined in my XML is not appearing ...
Chris Morris's user avatar
  • 1,517
3 votes
2 answers
573 views

how to get data in _afterSave function in model

I am creating a custom model and rewriting the sales/order_status model and create the function public function _afterSave(Mage_Core_Model_Abstract $object){ echo "here"; exit; } this function ...
Qaisar Satti's user avatar
  • 32.5k
3 votes
2 answers
4k views

Magento 2: Show pending payment order in store front

When orders get created, we set it to pending payment status, because the $ amount is only authorized, and won't be processed & invoiced 2 days later (due to requirement) However, pending payment ...
user2209405's user avatar
3 votes
3 answers
10k views

order status and state - magento 2

I bit confused utilizing order status and state. I have created Delivered status but unfortunately it get duplicated with two different state. When I rename order status lable of anyone it will ...
Bilal Usean's user avatar
3 votes
1 answer
75 views

Getting status from object returns different value compared to var_dump

I have this piece of code: public function getAllOpenOrders() { $collection = Mage::getResourceModel('sales/order_item_collection'); $collection->getSelect()->join( array('...
Akif's user avatar
  • 1,541
3 votes
1 answer
945 views

How can I change order status to 'Pending'?

Is there any way to change the status of an order from Processing to Pending in the admin? I know how to do this in the database, but can it be done in the admin and if so what it the process? Are ...
yldziner's user avatar
  • 453
3 votes
1 answer
7k views

Query only completed orders

I got following query SELECT CONCAT(address.firstname,' ', address.lastname) AS Name, address.email AS Email, items.created_at AS Date, ...
user642523's user avatar
3 votes
2 answers
6k views

Get the number of orders with status 'processing'

I am trying to get the number of orders with status 'processing' and below is the code. $countProcessingOrders = 0; $processingOrders = Mage::getModel('sales/order')->getCollection() ->...
Srikanth AD's user avatar

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