Questions tagged [order-status]
Denotes questions related to order status management.
363
questions
0
votes
1answer
27 views
Refunding backordered items does not complete order
We are using Magento 2.2.8
When we refund back-ordered items, the order status is not set to complete even though all items have either been refunded or shipped. This happens only when the partial ...
0
votes
0answers
21 views
Magento 2 How can I filter orders to see all but completed?
Google is useless. Is there a way to view the orders in M2 and exclude those that have been completed? I know I can filter by all of the statuses, but I cannot find a way to view all but those that ...
0
votes
0answers
21 views
Getting error while changing status of an order Magento 1.9.4
While changing the status of an order or creating the shipment, I am getting below error:
Cannot save shipment.
I have checked the exception log and found the below message.
exception '...
0
votes
0answers
34 views
Magento 2.3 REST API: How to update status of multiple order in single API call
$data = [
'entity' => [
'entity_id' => 123,
'status' => 'processing',
'increment_id' => '000000123'
]
];
By this, the order status can be changed.
But ...
1
vote
3answers
57 views
Magento 2 - Change order status to 'Complete' using observer
I am using sales_order_save_after event to change order status. It's working fine for all order status except STATE_COMPLETE. when i set the order status STATE_COMPLETE to make order Complete but it ...
0
votes
2answers
55 views
Order status changes to Processing after completed PayPal payment - but doesn't send New Order email
I was having an issue with capturing PayPal IPN messages, but I have fixed that and the Complete message is getting picked up by my store and changes the status of the order to Processing.
At this ...
0
votes
1answer
19 views
Magento 2 - Reauth/Revalidate the Customer Password after placing the order [duplicate]
Revalidate the logged-in customer's password after placing the order, once the password is correct, order status is changed to "New Status" till that it will in "Pending" status on Admin.
Is there ...
2
votes
2answers
37 views
Magento 2 : how to change order status processing to complete using Rest Api
Any option to update order status processing to complete in Magento 2 using Rest API.
0
votes
1answer
30 views
Pending Payment Order Lifetime doesn't expire or cancel orders
Preconditions:
Magento Open Source version 2.2.8
PHP 7.1.29, MySQL 5.6, Apache 2.4.
Clean install. No extensions or themes installed.
Steps to reproduce
1) Go to Stores -> Configuration -> Sales -> ...
0
votes
0answers
14 views
How to set default order status is complete when the order is created in Magento 1.x
I have a problem, my shop allows users to buy products with "Manage Stock = No and Qty = 0".
It's work fine, but when the order is created, if the customer buys the product with qty > 0 then order ...
2
votes
1answer
24 views
Save an order from admin without submitting - quotation
Can I save an order from admin without submitting? So without triggering the payment logics?
I want to create an internal management of quotation that could then become orders. An idea is to not use ...
2
votes
2answers
80 views
how to change Sales order default status? Magento 2
In my website if order has placed via paypal or anything the status is seted as processing, but i like to set status to be pending. How to set, please let me know.
0
votes
0answers
26 views
Prevent change order status from processing to pending payment
I developed a plugin for canceling orders which remain pending for more than an hour.
The plugin also clears the basket after an hour.
The plugin is working fine most of the time. However, on a ...
3
votes
0answers
24 views
Magento 2 - Order status update observer
I am looking for order status update observer
In many post I have found this one:
sales_order_save_after
But, it is not working, I have checked it myself. It is not even listed in these articles:
...
0
votes
1answer
50 views
How to delay/stop order emails
I would like to stop order emails when order placed in Magento store.
Actually, the whole idea is to send an email when order placed with "We've received an order and will let you know asap."
...
4
votes
0answers
33 views
Magento 2 Send Order Emails Without Cron
Due to some issue order emails are not sending with cron and always remain with pending status.
So I have to send it without cron. I have changed it to Send Asynchronously from Admin configuration. ...
1
vote
0answers
21 views
Magento 2x web rest api: Anyone can tell me about endpoint to get order status from store configuration?
I wonder if there is endpoint to get orderstatus by using api in magento 2x. As I check there is issue that created since 2016 but closed because report in github link
0
votes
1answer
41 views
Custom order status is empty
I create a new Order Status: Synced To B1
in Sales > Orders Status is empty for orders having this new status, but when I open order the status is here
Do you have any Idea How to show custom ...
2
votes
2answers
30 views
how can we edit (change products color/size ) on an order with status “processing”?
When an order get status "processing" there is no "edit" button in backend.
How can we edit an order with status "processing". ex. change color/size on products. (before the invoice is created) ?
0
votes
0answers
25 views
How can I cancel processing order from frontend in Magento 2?
I have an extension to cancel order fro frontend customers but it is useful for only pending orders when COD available.
I want to cancel processing order from frontend. Is it possible?
1
vote
1answer
37 views
Magento 2.2.2 error when setting order status with API
I am trying to set the order status of orders to "Complete" using the API. I am running Magento Enterprise 2.2.2. Am I missing something in the data?
This is the url I am calling
https://localhost/...
0
votes
0answers
17 views
Magento1.9 - downloadable product order issue
In Magento 1.9 downloadable products, There is 2 status for download pending and invoiced.
If we set pending status in backend, nonpayment orders also getting download.
If we set invoiced status, ...
0
votes
0answers
33 views
redirection from payment gateway to website make empty cart
We are using Paytm extension in our client's website https://www.safaribags.com which builds on Magento 2.1
When customers click on "Pay with Paytm" button, the customer redirects to the Paytm Pay ...
0
votes
2answers
68 views
How to add item status for an order in magento 2
I have multiple items in my order. How can I add item status and its tracking information for that order in My Account Orders?
I am using this to get orders
$_orders = $block->getOrders();
And ...
1
vote
0answers
16 views
Item level status in magento 2 via Netsuite
We have used Netsuite for items shipment tracking, now I don't know on which table of Magento 2, Netsuite updates item level status.
Like for an order, there can be multiple items, and I have to show ...
1
vote
1answer
24 views
Exclusion Order Status
i am getting order from magento using this query which is fine
$orders = Mage::getModel('sales/order')->getCollection()
->addAttributeToFilter('created_at', array('from'=>$fromDate, 'to'...
0
votes
0answers
63 views
Magento 2.3: Orders Status not updating.All new orders stuck at “Processing” status
In SALES > ORDERS Status should be "Complete". But Status still shows as "Processing".
i have run :
php bin/magento indexer:reindexphp bin/magento cache:clean
Still show Processing state.How can i ...
1
vote
1answer
51 views
How to add one more state after order status and state processing
How to add one more state after order status and state processing. I want to add one custom state like delivery after order status and state processing in magento 2 Before order get completed (ship)....
0
votes
1answer
34 views
getting Order status between two state
I have a problem in getting the sum of time taken between two status of an order
I can able the get the created time by the following code:
$collection = Mage::getResourceModel('sales/...
3
votes
0answers
40 views
How do i add new order statuses in the dropdown other then “Pending”
I tried going through these steps here but it didn't seem to work. I want Check / Money order to have a default status as processing instead of pending.
Enterprise/Commerce 2.2.6
STEP 1
Go to ...
3
votes
1answer
22 views
Do you need to create an integration to drive store process or can it be done via rest API?
We are working on integrating our ERP system with a Magento store. To this point, we have been developing a REST API connection to the store which is working fine. The goal is to be able to take ...
1
vote
0answers
34 views
Magento 1.9 set custom field/attribute when order is set to complete
When order change status from "x" to "complete" I need save when order was completed. I am trying to achieve this with sales_order_save_commit_after event. Problem is that I can't save order when the ...
1
vote
0answers
42 views
Can i know which admin user made the changes for order status in admin backend
So basically we have multiple users to manage the admin backend and I wonder if we can know which user did the changes for the order like for example order status. Is this possible?
0
votes
0answers
62 views
'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition
'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition. How do i refund money online in this case?
0
votes
0answers
15 views
Orders are placed in magento 2 enterprise even when transactions have failed
Some of our clients has faced some downtime issue due to which they tried to place order repeatedly as order confirmation was not being displayed. But when i verified CMS, multiple orders in ...
0
votes
1answer
103 views
Setting Order Status with Payment Gateway
I'm a Magento beginner. I'm trying to create a custom offline payment gateway, that will function like a check/money order type gateway. I've got something rough up and working by following this ...
3
votes
1answer
56 views
Recently, I have about 10 new orders that have an id and orderid but can't find them in the sales order grid
I have the time of checkout and the amount as well as shipping_first_name and shipping_last_name. The thing is the status is abandoned and the response is "failed" like their CC didn't process ...
3
votes
2answers
96 views
if-condition in Order update EmailTemplate
I like to use differrent text for order_update email template.
Admin->Marketing->Email template i create new template for "order update"
If $order.getStatusLabel() == "Cancel" I like to add some ...
1
vote
1answer
484 views
Magento 2 Cron jobs are stuck in Pending
I currently have a problem with the cron in my Magento 2 (2.2.7 installation).
Orders are coming through but any which come through from an extension called "Adyen" are getting stuck in the "Payment ...
0
votes
0answers
23 views
Club multiple order status to a single status (Magento 2)
I have to link all Riskivied status to processing.
How to do that from the Magento 2 cloud admin panel. Also, all riskified status have visible_on_front 0 in sales_orders_status_state.
If I update to ...
3
votes
3answers
811 views
Magento 2.3 Change Order Status Programmatically
How to Order status change Processing to complete in magento 2.3
0
votes
1answer
35 views
PayPal - Magento failing to update order status to “Closed” after full refund
Just recently, order statuses for fully refunded orders will fail to update to "Closed" after refund processing. This is for PayPal Express / Standard.
After the "Processing" status, instead of ...
1
vote
3answers
38 views
Magento 2.2.4 - Order header status is different than detail section
I'm getting a weird error in one of my orders where the header status is processing but order details are all cancel. Can anyone give me a SQL command that I can use to update the table status for the ...
1
vote
1answer
386 views
Order Status : Pending Payment vs. Payment Review
I'm creating an integration for a Payment Service Provider / Payment Gateway, but I'm a bit stuck in the way how Magento handles stuff.
The payment method in question returns a "pending state" with a ...
0
votes
2answers
444 views
Where is “status” located in the database from Magento 2 order grid
I want to change all the orders that are in the status of "Processing" to "Complete" state.
I managed to find this in the sales_order table and set the state and status to complete. This worked fine ...
0
votes
0answers
119 views
Default Order Status on Braintree Payments (2.2.7)
My order status is not being set as expected for Braintree credit card payments on Magento 2.2.7.
I have created a default order status called "Payment Received", as a child of the Processing state. ...
0
votes
0answers
56 views
How to update Sale Order Status in custom database Magento 2
I am taking an order from an observer. its current order status "pending" is displaying in my custom table but after the invoice is done.... the order status "processing" is not changed in my database ...
0
votes
0answers
273 views
Order status doesn't change to “Complete” after shipping and invoicing
I'm having this issue on Magento 2.2.4:
We're using for the store only one payment module (Mercado Pago), which has many different payment methods, when the customer pays with credit card as payment ...
0
votes
0answers
39 views
order created with no status when transaction decline by authorized.net using credit card
Whenever a transaction decline by Credit Card using authorized.net an order created in magento 1.9.3 with no status what will be the possibility,is its an magento default feature or its because of ...
0
votes
0answers
24 views
how can i change the value of state column in code(sales_order) table from new to processing ?
Hi i have made a relation between two order statuses in my magento 2.2 system , the first status of the order is "pending" and the second is "processing" , i goto (stores->settings->order statuses) ...
