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Questions tagged [order-status]

Denotes questions related to order status management.

1
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3answers
65 views

Magento 2.3 Change Order Status Programmatically

How to Order status change Processing to complete in magento 2.3
0
votes
1answer
23 views

PayPal - Magento failing to update order status to “Closed” after full refund

Just recently, order statuses for fully refunded orders will fail to update to "Closed" after refund processing. This is for PayPal Express / Standard. After the "Processing" status, instead of ...
1
vote
3answers
28 views

Magento 2.2.4 - Order header status is different than detail section

I'm getting a weird error in one of my orders where the header status is processing but order details are all cancel. Can anyone give me a SQL command that I can use to update the table status for the ...
1
vote
1answer
29 views

Order Status : Pending Payment vs. Payment Review

I'm creating an integration for a Payment Service Provider / Payment Gateway, but I'm a bit stuck in the way how Magento handles stuff. The payment method in question returns a "pending state" with a ...
0
votes
2answers
53 views

Where is “status” located in the database from Magento 2 order grid

I want to change all the orders that are in the status of "Processing" to "Complete" state. I managed to find this in the sales_order table and set the state and status to complete. This worked fine ...
0
votes
0answers
43 views

Default Order Status on Braintree Payments (2.2.7)

My order status is not being set as expected for Braintree credit card payments on Magento 2.2.7. I have created a default order status called "Payment Received", as a child of the Processing state. ...
0
votes
0answers
26 views

How to update Sale Order Status in custom database Magento 2

I am taking an order from an observer. its current order status "pending" is displaying in my custom table but after the invoice is done.... the order status "processing" is not changed in my database ...
0
votes
0answers
92 views

Order status doesn't change to “Complete” after shipping and invoicing

I'm having this issue on Magento 2.2.4: We're using for the store only one payment module (Mercado Pago), which has many different payment methods, when the customer pays with credit card as payment ...
0
votes
0answers
25 views

order created with no status when transaction decline by authorized.net using credit card

Whenever a transaction decline by Credit Card using authorized.net an order created in magento 1.9.3 with no status what will be the possibility,is its an magento default feature or its because of ...
0
votes
0answers
11 views

how can i change the value of state column in code(sales_order) table from new to processing ?

Hi i have made a relation between two order statuses in my magento 2.2 system , the first status of the order is "pending" and the second is "processing" , i goto (stores->settings->order statuses) ...
1
vote
1answer
42 views

Want to add custom js to the customer order view page

Hi I want to add the custom js to customer order view page(https://goodwayorganic.com/new/sales/order/view/order_id/75/)
0
votes
0answers
32 views

Magento 2 | How To Add Drop Down menu in Sales Order Grid Page?

I wanted to add a dropdown menu. At the below location. How can we do it if by ui-components? Or can we do it by injecting js element? Any help will be highly appreciated.
0
votes
1answer
145 views

Magento 2 order status not changing?

We installed and configured Auctane_Api (2.0.18) ship-station module to magento2 Whenever we placed the orders those information populated at ship-station portal successfully. After processed shipment ...
0
votes
1answer
95 views

magento 1.9 How to cancel an order in “Payment review”

Sometimes an order gets stuck at "Payment review" status/state, and there is no way to cancel it through Magento. From magento I only can change them to "suspect fraud" status/state but I can't cancel ...
0
votes
0answers
13 views

How to manage order status/state in observer?

I have a custom shipping method. I am doing some tasks in one event-observer when the order is placed. I need to change the order status (maybe also the order state) if my tasks have failed. It is, ...
1
vote
1answer
50 views

Invalid template file in a custom module

Issue: Exception #0 (Magento\Framework\Exception\ValidatorException): Invalid template file: 'Toogas_Easypay::info/multibanco.phtml' in module: 'Toogas_Easypay' block's name: 'multibanco\info_0'...
0
votes
0answers
15 views

Magento 1.9 how to prevent Paypal from modifying order status

I have been having an issue with Paypal changing the status of an order at random sometimes half a dozen times to things like Paypal Pending Payment, Cancelled, Processing, Complete, Complete (This ...
0
votes
2answers
131 views

Magento 2 - Change order status when Credit memo created

Below code to create credit memo programmatically public __construct( \Magento\Sales\Model\Order $order, \Magento\Sales\Model\Order\CreditmemoFactory $creditmemoFactory, \Magento\Sales\...
0
votes
1answer
129 views

How can Save API respond (For each order request - PDF file) with order id in database?

I create event with observer and execute it . In execute function I get API respond (PDF file) for each order request . How can save this pdf link with order id in table I create it (Install schema) ?
1
vote
1answer
38 views

Order State in Magento2

I am getting all status which I have created from admin by the following code in my configuration section now I want to show just complete and processing state status foreach($this->...
1
vote
0answers
12 views

Paypal randomly marking some orders as complete

A client of mine on Magento 1.9.0.0 is experiencing an issue with Paypal randomly marking some orders as complete in the back end and invoices are blank so have to be prepared manually. We've just ...
0
votes
1answer
48 views

Setting orders status to 'completed' for virtual products

Is it possible to set the order status for purchases of virtual products to 'completed' when the payments is made (so no manual invoicing is needed)? If so, how?
0
votes
1answer
38 views

Order Status Pending

I have created shipping programmatically in magento2, it created shipment but order status didn't not change if ($_order->canShip()) { $this->_helper->debug('creating order shipment'...
3
votes
2answers
234 views

Magento2 Mass Action to Sales Order Grid

I am trying to apply a mass action to sales_order_grid but there is nothing happening. I have done so for is: vendor_name/module_name/view/adminhtml/ui_component/sales_order_grid.xml <?xml ...
7
votes
0answers
226 views

Order Status not changed in the sales order grid Magento 2

I am using the fedex shipping method and after generating the shipment,status shows completed in the order view page.But there is still showing 'processing' status in the sales order grid. Please ...
2
votes
1answer
91 views

Magento 2 - Order Cancellation Charges

I want to reduce 1% of the total ordered amount when someone cancels an order. So even though an order is canceled, the customer still has to pay 1% of the total amount he ordered. How do I achieve ...
2
votes
1answer
101 views

How to make a SOAP call after successful order

Hi I am fairly new to Magento2 and it's API. I need to send out a SOAP call to the API of our distributor using PHP after a successful order has been placed (after completing the payment). Is there ...
0
votes
1answer
60 views

Magento 2 reopen a closed order

How can I reopen a closed order through REST API or programmatically to enable the shipping option again on the order? I have tried changing order status to new and processing still no result. Any ...
2
votes
1answer
41 views

Check if signed In user has ordered something in magento 2 [closed]

how do I check the user order status is completed in a custom module?
0
votes
0answers
13 views

Assign order status per Store / Website

I need to assign an order status for our German storage to know an order has to be fulfilled. I have to do the same for the US storage. But it does not seem to be possible to assign processing (DE) -> ...
0
votes
0answers
86 views

There are no printable documents related to selected orders. [Magento 2.2.5]

I imported all orders into my Magento 2.2.5 from Magento 1.9, there are a few things that did not set properly, one is order status All of my order status are blank. I am looking for 1 of 2 things. ...
7
votes
2answers
290 views

Order Status History Complete no longer created, but was in M1 site

In our M1 site when an order was shipped the status of the order changed to Complete and the Order Status History would get a record showing that the order was Complete. NB: Note that there is a "...
0
votes
1answer
16 views

Failed orders are placed using new order status rather than Canceled

I'm in the final stages of setting up my Magento 2 Store and I am trying to add authorize.net as a payment option. I am getting an error: Sorry, but something went wrong. Please contact the seller. ...
0
votes
1answer
266 views

Custom order status between Processing and complete in Magento2

I have create custom order status by following below link. https://docs.magento.com/m2/ee/user_guide/sales/order-status-custom.html I created custom status called "Sent to Printing". I need this to ...
1
vote
0answers
44 views

Magento 2 how to change customer group based on order status with cron jobs

If customer order status is pending and more than 30 days, how to change customer group to wholesale in crons? crons should run at every one minute. This is my code public function execute() { ...
1
vote
0answers
105 views

Force Order Completion

We have the following scenario to handle: A customer orders a certain quantity of an item (let's say 20) to pick up in a specific store. Since we don't have live store inventories, there might be a ...
0
votes
1answer
395 views

Magento 2 status invoice “not paid yet” instead of “paid”

We have the shop with Magento 2.2.5. If customer select payment method "Invoice" and we create an invoice in admin, status is always set to "paid". But that is not correct, because the customer did ...
0
votes
0answers
111 views

Magento 2 - How to create partial shipment/cancel other items programmatically?

I'm using Magento 2.2.2 and I want to create partial shipment/partial cancel programmatically via internal Magento API (not rest). We're syncing order statuses with another system and sometimes we ...
4
votes
0answers
132 views

How to update custom order status through custom Api using order id in Magento2?

I have created custom Api to update order status by using Order Id. I have used the below code in webapi.xml file. <route url="/V1/orderstatus/orderUpdate" method="POST"> <service class="...
0
votes
0answers
31 views

Run Custom code in observer when Cancel, Hold, Unhold order

I have to run custom code when order is cancelled, hold or unhold. For this I am using event and observer as follow. event.xml <event name="sales_order_save_after"> <observer name="...
0
votes
0answers
66 views

How to change Order-Status with custom-order-status(Ready To Dispatch) using rest API in magento 2.1?

I have one custom order status(Ready To Dispatch).I want to change order-status of order using rest api.Please help me i don't know what api is used?
0
votes
1answer
36 views

Mass creation of invoice in magento 1.9

I am trying to add a mass action of creating the invoice, in my Magento store, which has been built with Magento - 1.9. The code files are as below. But when I select the orders and click on the '...
1
vote
2answers
87 views

Magento 2, how to hide button 'Invoice' when status 'pending'?

Using magento 2.2, admin, sale->order. I want to hide button Invoice when status Pending.
1
vote
0answers
41 views

Change Custom status(Ready to ship) using rest api in magento2.1.12

I will create one custom order-status (Ready to Ship) in Magento-2.1.12.How to change this status using rest API in magento.2.1.12?Please suggest me.Thanks in advance.
0
votes
0answers
17 views

Magento 2, Order status changed to Cancelled withno reason

I have noticed that many orders of my Magento shop have changed Order Status to Cancelled without anyone actually Cancel the order, and in order Comments History, I can not see when order is set to ...
0
votes
1answer
50 views

How to maintain the status of each order item in magento2.1?

In magento-2.1, If an order has multiple items, it gives the only status of the order. In Flipkart, Myntra etc. it shows order status of each item of an order. I want to know Magento give this ...
1
vote
0answers
41 views

How to check order-status of each items individually particular order in Magento-2.1.12?

Suppose i have one order with multiple items.How to check order-status of each items individually particular order in Magento-2.1.12?
0
votes
0answers
75 views

Magento 2 Authorize.net billing address validation

Currently in Magento 2, Authorize.Net validates the billing address after creating the order. If the billing address is wrong then it converts the order status to cancel. I have found one link about ...
0
votes
0answers
40 views

Magento1.9 : How to add a custom button in sales page in the admin to change pending order status ?

How to add a custom button in the sales orders page in the admin. this button will change the pending order status without entering the order. Please check this image will describe what I need to do
0
votes
1answer
54 views

Does Magento save the data order even it was canceled or failed?

I am integrating a payment gateway the test mode is working fine. But the payment method provider asked for to save order details(failure order during checkout/cancel order during checkout/success ...