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Questions tagged [order-status]

Denotes questions related to order status management.

1
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0answers
17 views

Magento 2x web rest api: Anyone can tell me about endpoint to get order status from store configuration?

I wonder if there is endpoint to get orderstatus by using api in magento 2x. As I check there is issue that created since 2016 but closed because report in github link
0
votes
1answer
32 views

Custom order status is empty

I create a new Order Status: Synced To B1 in Sales > Orders Status is empty for orders having this new status, but when I open order the status is here Do you have any Idea How to show custom ...
2
votes
2answers
28 views

how can we edit (change products color/size ) on an order with status “processing”?

When an order get status "processing" there is no "edit" button in backend. How can we edit an order with status "processing". ex. change color/size on products. (before the invoice is created) ?
0
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0answers
12 views

How can I cancel processing order from frontend in Magento 2?

I have an extension to cancel order fro frontend customers but it is useful for only pending orders when COD available. I want to cancel processing order from frontend. Is it possible?
1
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1answer
26 views

Magento 2.2.2 error when setting order status with API

I am trying to set the order status of orders to "Complete" using the API. I am running Magento Enterprise 2.2.2. Am I missing something in the data? This is the url I am calling https://localhost/...
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0answers
9 views

Magento1.9 - downloadable product order issue

In Magento 1.9 downloadable products, There is 2 status for download pending and invoiced. If we set pending status in backend, nonpayment orders also getting download. If we set invoiced status, ...
0
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0answers
25 views

redirection from payment gateway to website make empty cart

We are using Paytm extension in our client's website https://www.safaribags.com which builds on Magento 2.1 When customers click on "Pay with Paytm" button, the customer redirects to the Paytm Pay ...
0
votes
2answers
23 views

How to add item status for an order in magento 2

I have multiple items in my order. How can I add item status and its tracking information for that order in My Account Orders? I am using this to get orders $_orders = $block->getOrders(); And ...
1
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0answers
12 views

Item level status in magento 2 via Netsuite

We have used Netsuite for items shipment tracking, now I don't know on which table of Magento 2, Netsuite updates item level status. Like for an order, there can be multiple items, and I have to show ...
1
vote
1answer
23 views

Exclusion Order Status

i am getting order from magento using this query which is fine $orders = Mage::getModel('sales/order')->getCollection() ->addAttributeToFilter('created_at', array('from'=>$fromDate, 'to'...
0
votes
0answers
31 views

Magento 2.3: Orders Status not updating.All new orders stuck at “Processing” status

In SALES > ORDERS Status should be "Complete". But Status still shows as "Processing". i have run : php bin/magento indexer:reindexphp bin/magento cache:clean Still show Processing state.How can i ...
1
vote
1answer
37 views

How to add one more state after order status and state processing

How to add one more state after order status and state processing. I want to add one custom state like delivery after order status and state processing in magento 2 Before order get completed (ship)....
0
votes
1answer
33 views

getting Order status between two state

I have a problem in getting the sum of time taken between two status of an order I can able the get the created time by the following code: $collection = Mage::getResourceModel('sales/...
3
votes
0answers
34 views

How do i add new order statuses in the dropdown other then “Pending”

I tried going through these steps here but it didn't seem to work. I want Check / Money order to have a default status as processing instead of pending. Enterprise/Commerce 2.2.6 STEP 1 Go to ...
3
votes
1answer
21 views

Do you need to create an integration to drive store process or can it be done via rest API?

We are working on integrating our ERP system with a Magento store. To this point, we have been developing a REST API connection to the store which is working fine. The goal is to be able to take ...
1
vote
0answers
27 views

Magento 1.9 set custom field/attribute when order is set to complete

When order change status from "x" to "complete" I need save when order was completed. I am trying to achieve this with sales_order_save_commit_after event. Problem is that I can't save order when the ...
1
vote
0answers
42 views

Can i know which admin user made the changes for order status in admin backend

So basically we have multiple users to manage the admin backend and I wonder if we can know which user did the changes for the order like for example order status. Is this possible?
0
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0answers
33 views

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition. How do i refund money online in this case?
0
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0answers
15 views

Orders are placed in magento 2 enterprise even when transactions have failed

Some of our clients has faced some downtime issue due to which they tried to place order repeatedly as order confirmation was not being displayed. But when i verified CMS, multiple orders in ...
0
votes
1answer
60 views

Setting Order Status with Payment Gateway

I'm a Magento beginner. I'm trying to create a custom offline payment gateway, that will function like a check/money order type gateway. I've got something rough up and working by following this ...
3
votes
1answer
42 views

Recently, I have about 10 new orders that have an id and orderid but can't find them in the sales order grid

I have the time of checkout and the amount as well as shipping_first_name and shipping_last_name. The thing is the status is abandoned and the response is "failed" like their CC didn't process ...
3
votes
2answers
66 views

if-condition in Order update EmailTemplate

I like to use differrent text for order_update email template. Admin->Marketing->Email template i create new template for "order update" If $order.getStatusLabel() == "Cancel" I like to add some ...
1
vote
1answer
173 views

Magento 2 Cron jobs are stuck in Pending

I currently have a problem with the cron in my Magento 2 (2.2.7 installation). Orders are coming through but any which come through from an extension called "Adyen" are getting stuck in the "Payment ...
0
votes
0answers
15 views

Club multiple order status to a single status (Magento 2)

I have to link all Riskivied status to processing. How to do that from the Magento 2 cloud admin panel. Also, all riskified status have visible_on_front 0 in sales_orders_status_state. If I update to ...
3
votes
3answers
437 views

Magento 2.3 Change Order Status Programmatically

How to Order status change Processing to complete in magento 2.3
0
votes
1answer
30 views

PayPal - Magento failing to update order status to “Closed” after full refund

Just recently, order statuses for fully refunded orders will fail to update to "Closed" after refund processing. This is for PayPal Express / Standard. After the "Processing" status, instead of ...
1
vote
3answers
37 views

Magento 2.2.4 - Order header status is different than detail section

I'm getting a weird error in one of my orders where the header status is processing but order details are all cancel. Can anyone give me a SQL command that I can use to update the table status for the ...
1
vote
1answer
217 views

Order Status : Pending Payment vs. Payment Review

I'm creating an integration for a Payment Service Provider / Payment Gateway, but I'm a bit stuck in the way how Magento handles stuff. The payment method in question returns a "pending state" with a ...
0
votes
2answers
227 views

Where is “status” located in the database from Magento 2 order grid

I want to change all the orders that are in the status of "Processing" to "Complete" state. I managed to find this in the sales_order table and set the state and status to complete. This worked fine ...
0
votes
0answers
99 views

Default Order Status on Braintree Payments (2.2.7)

My order status is not being set as expected for Braintree credit card payments on Magento 2.2.7. I have created a default order status called "Payment Received", as a child of the Processing state. ...
0
votes
0answers
38 views

How to update Sale Order Status in custom database Magento 2

I am taking an order from an observer. its current order status "pending" is displaying in my custom table but after the invoice is done.... the order status "processing" is not changed in my database ...
0
votes
0answers
228 views

Order status doesn't change to “Complete” after shipping and invoicing

I'm having this issue on Magento 2.2.4: We're using for the store only one payment module (Mercado Pago), which has many different payment methods, when the customer pays with credit card as payment ...
0
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0answers
32 views

order created with no status when transaction decline by authorized.net using credit card

Whenever a transaction decline by Credit Card using authorized.net an order created in magento 1.9.3 with no status what will be the possibility,is its an magento default feature or its because of ...
0
votes
0answers
22 views

how can i change the value of state column in code(sales_order) table from new to processing ?

Hi i have made a relation between two order statuses in my magento 2.2 system , the first status of the order is "pending" and the second is "processing" , i goto (stores->settings->order statuses) ...
1
vote
1answer
95 views

Want to add custom js to the customer order view page

Hi I want to add the custom js to customer order view page(https://goodwayorganic.com/new/sales/order/view/order_id/75/)
0
votes
0answers
39 views

Magento 2 | How To Add Drop Down menu in Sales Order Grid Page?

I wanted to add a dropdown menu. At the below location. How can we do it if by ui-components? Or can we do it by injecting js element? Any help will be highly appreciated.
0
votes
1answer
379 views

Magento 2 order status not changing?

We installed and configured Auctane_Api (2.0.18) ship-station module to magento2 Whenever we placed the orders those information populated at ship-station portal successfully. After processed shipment ...
0
votes
2answers
208 views

magento 1.9 How to cancel an order in “Payment review”

Sometimes an order gets stuck at "Payment review" status/state, and there is no way to cancel it through Magento. From magento I only can change them to "suspect fraud" status/state but I can't cancel ...
0
votes
0answers
15 views

How to manage order status/state in observer?

I have a custom shipping method. I am doing some tasks in one event-observer when the order is placed. I need to change the order status (maybe also the order state) if my tasks have failed. It is, ...
1
vote
1answer
106 views

Invalid template file in a custom module

Issue: Exception #0 (Magento\Framework\Exception\ValidatorException): Invalid template file: 'Toogas_Easypay::info/multibanco.phtml' in module: 'Toogas_Easypay' block's name: 'multibanco\info_0'...
0
votes
0answers
17 views

Magento 1.9 how to prevent Paypal from modifying order status

I have been having an issue with Paypal changing the status of an order at random sometimes half a dozen times to things like Paypal Pending Payment, Cancelled, Processing, Complete, Complete (This ...
0
votes
2answers
337 views

Magento 2 - Change order status when Credit memo created

Below code to create credit memo programmatically public __construct( \Magento\Sales\Model\Order $order, \Magento\Sales\Model\Order\CreditmemoFactory $creditmemoFactory, \Magento\Sales\...
0
votes
1answer
175 views

How can Save API respond (For each order request - PDF file) with order id in database?

I create event with observer and execute it . In execute function I get API respond (PDF file) for each order request . How can save this pdf link with order id in table I create it (Install schema) ?
1
vote
1answer
61 views

Order State in Magento2

I am getting all status which I have created from admin by the following code in my configuration section now I want to show just complete and processing state status foreach($this->...
1
vote
0answers
12 views

Paypal randomly marking some orders as complete

A client of mine on Magento 1.9.0.0 is experiencing an issue with Paypal randomly marking some orders as complete in the back end and invoices are blank so have to be prepared manually. We've just ...
0
votes
1answer
64 views

Setting orders status to 'completed' for virtual products

Is it possible to set the order status for purchases of virtual products to 'completed' when the payments is made (so no manual invoicing is needed)? If so, how?
0
votes
1answer
68 views

Order Status Pending

I have created shipping programmatically in magento2, it created shipment but order status didn't not change if ($_order->canShip()) { $this->_helper->debug('creating order shipment'...
3
votes
2answers
440 views

Magento2 Mass Action to Sales Order Grid

I am trying to apply a mass action to sales_order_grid but there is nothing happening. I have done so for is: vendor_name/module_name/view/adminhtml/ui_component/sales_order_grid.xml <?xml ...
12
votes
1answer
371 views

Order Status not changed in the sales order grid Magento 2

I am using the fedex shipping method and after generating the shipment,status shows completed in the order view page.But there is still showing 'processing' status in the sales order grid. Please ...
2
votes
1answer
143 views

Magento 2 - Order Cancellation Charges

I want to reduce 1% of the total ordered amount when someone cancels an order. So even though an order is canceled, the customer still has to pay 1% of the total amount he ordered. How do I achieve ...