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Questions tagged [order-status]

Denotes questions related to order status management.

3
votes
0answers
22 views

How do i add new order statuses in the dropdown other then “Pending”

I tried going through these steps here but it didn't seem to work. I want Check / Money order to have a default status as processing instead of pending. Enterprise/Commerce 2.2.6 STEP 1 Go to ...
2
votes
1answer
15 views

Do you need to create an integration to drive store process or can it be done via rest API?

We are working on integrating our ERP system with a Magento store. To this point, we have been developing a REST API connection to the store which is working fine. The goal is to be able to take ...
1
vote
0answers
16 views

Magento 1.9 set custom field/attribute when order is set to complete

When order change status from "x" to "complete" I need save when order was completed. I am trying to achieve this with sales_order_save_commit_after event. Problem is that I can't save order when the ...
1
vote
0answers
29 views

Can i know which admin user made the changes for order status in admin backend

So basically we have multiple users to manage the admin backend and I wonder if we can know which user did the changes for the order like for example order status. Is this possible?
0
votes
0answers
19 views

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition. How do i refund money online in this case?
0
votes
0answers
15 views

Orders are placed in magento 2 enterprise even when transactions have failed

Some of our clients has faced some downtime issue due to which they tried to place order repeatedly as order confirmation was not being displayed. But when i verified CMS, multiple orders in ...
0
votes
1answer
38 views

Setting Order Status with Payment Gateway

I'm a Magento beginner. I'm trying to create a custom offline payment gateway, that will function like a check/money order type gateway. I've got something rough up and working by following this ...
3
votes
1answer
39 views

Recently, I have about 10 new orders that have an id and orderid but can't find them in the sales order grid

I have the time of checkout and the amount as well as shipping_first_name and shipping_last_name. The thing is the status is abandoned and the response is "failed" like their CC didn't process ...
3
votes
2answers
61 views

if-condition in Order update EmailTemplate

I like to use differrent text for order_update email template. Admin->Marketing->Email template i create new template for "order update" If $order.getStatusLabel() == "Cancel" I like to add some ...
1
vote
1answer
62 views

Magento 2 Cron jobs are stuck in Pending

I currently have a problem with the cron in my Magento 2 (2.2.7 installation). Orders are coming through but any which come through from an extension called "Adyen" are getting stuck in the "Payment ...
0
votes
0answers
14 views

Club multiple order status to a single status (Magento 2)

I have to link all Riskivied status to processing. How to do that from the Magento 2 cloud admin panel. Also, all riskified status have visible_on_front 0 in sales_orders_status_state. If I update to ...
2
votes
3answers
224 views

Magento 2.3 Change Order Status Programmatically

How to Order status change Processing to complete in magento 2.3
0
votes
1answer
27 views

PayPal - Magento failing to update order status to “Closed” after full refund

Just recently, order statuses for fully refunded orders will fail to update to "Closed" after refund processing. This is for PayPal Express / Standard. After the "Processing" status, instead of ...
1
vote
3answers
35 views

Magento 2.2.4 - Order header status is different than detail section

I'm getting a weird error in one of my orders where the header status is processing but order details are all cancel. Can anyone give me a SQL command that I can use to update the table status for the ...
1
vote
1answer
96 views

Order Status : Pending Payment vs. Payment Review

I'm creating an integration for a Payment Service Provider / Payment Gateway, but I'm a bit stuck in the way how Magento handles stuff. The payment method in question returns a "pending state" with a ...
0
votes
2answers
109 views

Where is “status” located in the database from Magento 2 order grid

I want to change all the orders that are in the status of "Processing" to "Complete" state. I managed to find this in the sales_order table and set the state and status to complete. This worked fine ...
0
votes
0answers
70 views

Default Order Status on Braintree Payments (2.2.7)

My order status is not being set as expected for Braintree credit card payments on Magento 2.2.7. I have created a default order status called "Payment Received", as a child of the Processing state. ...
0
votes
0answers
31 views

How to update Sale Order Status in custom database Magento 2

I am taking an order from an observer. its current order status "pending" is displaying in my custom table but after the invoice is done.... the order status "processing" is not changed in my database ...
0
votes
0answers
179 views

Order status doesn't change to “Complete” after shipping and invoicing

I'm having this issue on Magento 2.2.4: We're using for the store only one payment module (Mercado Pago), which has many different payment methods, when the customer pays with credit card as payment ...
0
votes
0answers
31 views

order created with no status when transaction decline by authorized.net using credit card

Whenever a transaction decline by Credit Card using authorized.net an order created in magento 1.9.3 with no status what will be the possibility,is its an magento default feature or its because of ...
0
votes
0answers
14 views

how can i change the value of state column in code(sales_order) table from new to processing ?

Hi i have made a relation between two order statuses in my magento 2.2 system , the first status of the order is "pending" and the second is "processing" , i goto (stores->settings->order statuses) ...
1
vote
1answer
64 views

Want to add custom js to the customer order view page

Hi I want to add the custom js to customer order view page(https://goodwayorganic.com/new/sales/order/view/order_id/75/)
0
votes
0answers
35 views

Magento 2 | How To Add Drop Down menu in Sales Order Grid Page?

I wanted to add a dropdown menu. At the below location. How can we do it if by ui-components? Or can we do it by injecting js element? Any help will be highly appreciated.
0
votes
1answer
254 views

Magento 2 order status not changing?

We installed and configured Auctane_Api (2.0.18) ship-station module to magento2 Whenever we placed the orders those information populated at ship-station portal successfully. After processed shipment ...
0
votes
1answer
151 views

magento 1.9 How to cancel an order in “Payment review”

Sometimes an order gets stuck at "Payment review" status/state, and there is no way to cancel it through Magento. From magento I only can change them to "suspect fraud" status/state but I can't cancel ...
0
votes
0answers
14 views

How to manage order status/state in observer?

I have a custom shipping method. I am doing some tasks in one event-observer when the order is placed. I need to change the order status (maybe also the order state) if my tasks have failed. It is, ...
1
vote
1answer
84 views

Invalid template file in a custom module

Issue: Exception #0 (Magento\Framework\Exception\ValidatorException): Invalid template file: 'Toogas_Easypay::info/multibanco.phtml' in module: 'Toogas_Easypay' block's name: 'multibanco\info_0'...
0
votes
0answers
17 views

Magento 1.9 how to prevent Paypal from modifying order status

I have been having an issue with Paypal changing the status of an order at random sometimes half a dozen times to things like Paypal Pending Payment, Cancelled, Processing, Complete, Complete (This ...
0
votes
2answers
230 views

Magento 2 - Change order status when Credit memo created

Below code to create credit memo programmatically public __construct( \Magento\Sales\Model\Order $order, \Magento\Sales\Model\Order\CreditmemoFactory $creditmemoFactory, \Magento\Sales\...
0
votes
1answer
156 views

How can Save API respond (For each order request - PDF file) with order id in database?

I create event with observer and execute it . In execute function I get API respond (PDF file) for each order request . How can save this pdf link with order id in table I create it (Install schema) ?
1
vote
1answer
47 views

Order State in Magento2

I am getting all status which I have created from admin by the following code in my configuration section now I want to show just complete and processing state status foreach($this->...
1
vote
0answers
12 views

Paypal randomly marking some orders as complete

A client of mine on Magento 1.9.0.0 is experiencing an issue with Paypal randomly marking some orders as complete in the back end and invoices are blank so have to be prepared manually. We've just ...
0
votes
1answer
51 views

Setting orders status to 'completed' for virtual products

Is it possible to set the order status for purchases of virtual products to 'completed' when the payments is made (so no manual invoicing is needed)? If so, how?
0
votes
1answer
52 views

Order Status Pending

I have created shipping programmatically in magento2, it created shipment but order status didn't not change if ($_order->canShip()) { $this->_helper->debug('creating order shipment'...
3
votes
2answers
364 views

Magento2 Mass Action to Sales Order Grid

I am trying to apply a mass action to sales_order_grid but there is nothing happening. I have done so for is: vendor_name/module_name/view/adminhtml/ui_component/sales_order_grid.xml <?xml ...
10
votes
0answers
306 views

Order Status not changed in the sales order grid Magento 2

I am using the fedex shipping method and after generating the shipment,status shows completed in the order view page.But there is still showing 'processing' status in the sales order grid. Please ...
2
votes
1answer
125 views

Magento 2 - Order Cancellation Charges

I want to reduce 1% of the total ordered amount when someone cancels an order. So even though an order is canceled, the customer still has to pay 1% of the total amount he ordered. How do I achieve ...
2
votes
1answer
119 views

How to make a SOAP call after successful order

Hi I am fairly new to Magento2 and it's API. I need to send out a SOAP call to the API of our distributor using PHP after a successful order has been placed (after completing the payment). Is there ...
0
votes
1answer
76 views

Magento 2 reopen a closed order

How can I reopen a closed order through REST API or programmatically to enable the shipping option again on the order? I have tried changing order status to new and processing still no result. Any ...
2
votes
1answer
41 views

Check if signed In user has ordered something in magento 2 [closed]

how do I check the user order status is completed in a custom module?
0
votes
0answers
135 views

There are no printable documents related to selected orders. [Magento 2.2.5]

I imported all orders into my Magento 2.2.5 from Magento 1.9, there are a few things that did not set properly, one is order status All of my order status are blank. I am looking for 1 of 2 things. ...
7
votes
2answers
334 views

Order Status History Complete no longer created, but was in M1 site

In our M1 site when an order was shipped the status of the order changed to Complete and the Order Status History would get a record showing that the order was Complete. NB: Note that there is a "...
0
votes
1answer
21 views

Failed orders are placed using new order status rather than Canceled

I'm in the final stages of setting up my Magento 2 Store and I am trying to add authorize.net as a payment option. I am getting an error: Sorry, but something went wrong. Please contact the seller. ...
0
votes
1answer
353 views

Custom order status between Processing and complete in Magento2

I have create custom order status by following below link. https://docs.magento.com/m2/ee/user_guide/sales/order-status-custom.html I created custom status called "Sent to Printing". I need this to ...
1
vote
0answers
44 views

Magento 2 how to change customer group based on order status with cron jobs

If customer order status is pending and more than 30 days, how to change customer group to wholesale in crons? crons should run at every one minute. This is my code public function execute() { ...
1
vote
0answers
120 views

Force Order Completion

We have the following scenario to handle: A customer orders a certain quantity of an item (let's say 20) to pick up in a specific store. Since we don't have live store inventories, there might be a ...
0
votes
1answer
529 views

Magento 2 status invoice “not paid yet” instead of “paid”

We have the shop with Magento 2.2.5. If customer select payment method "Invoice" and we create an invoice in admin, status is always set to "paid". But that is not correct, because the customer did ...
0
votes
0answers
138 views

Magento 2 - How to create partial shipment/cancel other items programmatically?

I'm using Magento 2.2.2 and I want to create partial shipment/partial cancel programmatically via internal Magento API (not rest). We're syncing order statuses with another system and sometimes we ...
4
votes
0answers
193 views

How to update custom order status through custom Api using order id in Magento2?

I have created custom Api to update order status by using Order Id. I have used the below code in webapi.xml file. <route url="/V1/orderstatus/orderUpdate" method="POST"> <service class="...
0
votes
0answers
37 views

Run Custom code in observer when Cancel, Hold, Unhold order

I have to run custom code when order is cancelled, hold or unhold. For this I am using event and observer as follow. event.xml <event name="sales_order_save_after"> <observer name="...