Questions tagged [order-status]

Denotes questions related to order status management.

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27 views

Refunding backordered items does not complete order

We are using Magento 2.2.8 When we refund back-ordered items, the order status is not set to complete even though all items have either been refunded or shipped. This happens only when the partial ...
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0answers
21 views

Magento 2 How can I filter orders to see all but completed?

Google is useless. Is there a way to view the orders in M2 and exclude those that have been completed? I know I can filter by all of the statuses, but I cannot find a way to view all but those that ...
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0answers
21 views

Getting error while changing status of an order Magento 1.9.4

While changing the status of an order or creating the shipment, I am getting below error: Cannot save shipment. I have checked the exception log and found the below message. exception '...
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0answers
34 views

Magento 2.3 REST API: How to update status of multiple order in single API call

$data = [ 'entity' => [ 'entity_id' => 123, 'status' => 'processing', 'increment_id' => '000000123' ] ]; By this, the order status can be changed. But ...
1
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3answers
57 views

Magento 2 - Change order status to 'Complete' using observer

I am using sales_order_save_after event to change order status. It's working fine for all order status except STATE_COMPLETE. when i set the order status STATE_COMPLETE to make order Complete but it ...
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2answers
55 views

Order status changes to Processing after completed PayPal payment - but doesn't send New Order email

I was having an issue with capturing PayPal IPN messages, but I have fixed that and the Complete message is getting picked up by my store and changes the status of the order to Processing. At this ...
0
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1answer
19 views

Magento 2 - Reauth/Revalidate the Customer Password after placing the order [duplicate]

Revalidate the logged-in customer's password after placing the order, once the password is correct, order status is changed to "New Status" till that it will in "Pending" status on Admin. Is there ...
2
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2answers
37 views

Magento 2 : how to change order status processing to complete using Rest Api

Any option to update order status processing to complete in Magento 2 using Rest API.
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1answer
30 views

Pending Payment Order Lifetime doesn't expire or cancel orders

Preconditions: Magento Open Source version 2.2.8 PHP 7.1.29, MySQL 5.6, Apache 2.4. Clean install. No extensions or themes installed. Steps to reproduce 1) Go to Stores -> Configuration -> Sales -> ...
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0answers
14 views

How to set default order status is complete when the order is created in Magento 1.x

I have a problem, my shop allows users to buy products with "Manage Stock = No and Qty = 0". It's work fine, but when the order is created, if the customer buys the product with qty > 0 then order ...
2
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1answer
24 views

Save an order from admin without submitting - quotation

Can I save an order from admin without submitting? So without triggering the payment logics? I want to create an internal management of quotation that could then become orders. An idea is to not use ...
2
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2answers
80 views

how to change Sales order default status? Magento 2

In my website if order has placed via paypal or anything the status is seted as processing, but i like to set status to be pending. How to set, please let me know.
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0answers
26 views

Prevent change order status from processing to pending payment

I developed a plugin for canceling orders which remain pending for more than an hour. The plugin also clears the basket after an hour. The plugin is working fine most of the time. However, on a ...
3
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0answers
24 views

Magento 2 - Order status update observer

I am looking for order status update observer In many post I have found this one: sales_order_save_after But, it is not working, I have checked it myself. It is not even listed in these articles: ...
0
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1answer
50 views

How to delay/stop order emails

I would like to stop order emails when order placed in Magento store. Actually, the whole idea is to send an email when order placed with "We've received an order and will let you know asap." ...
4
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0answers
33 views

Magento 2 Send Order Emails Without Cron

Due to some issue order emails are not sending with cron and always remain with pending status. So I have to send it without cron. I have changed it to Send Asynchronously from Admin configuration. ...
1
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0answers
21 views

Magento 2x web rest api: Anyone can tell me about endpoint to get order status from store configuration?

I wonder if there is endpoint to get orderstatus by using api in magento 2x. As I check there is issue that created since 2016 but closed because report in github link
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1answer
41 views

Custom order status is empty

I create a new Order Status: Synced To B1 in Sales > Orders Status is empty for orders having this new status, but when I open order the status is here Do you have any Idea How to show custom ...
2
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2answers
30 views

how can we edit (change products color/size ) on an order with status “processing”?

When an order get status "processing" there is no "edit" button in backend. How can we edit an order with status "processing". ex. change color/size on products. (before the invoice is created) ?
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0answers
25 views

How can I cancel processing order from frontend in Magento 2?

I have an extension to cancel order fro frontend customers but it is useful for only pending orders when COD available. I want to cancel processing order from frontend. Is it possible?
1
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1answer
37 views

Magento 2.2.2 error when setting order status with API

I am trying to set the order status of orders to "Complete" using the API. I am running Magento Enterprise 2.2.2. Am I missing something in the data? This is the url I am calling https://localhost/...
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0answers
17 views

Magento1.9 - downloadable product order issue

In Magento 1.9 downloadable products, There is 2 status for download pending and invoiced. If we set pending status in backend, nonpayment orders also getting download. If we set invoiced status, ...
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0answers
33 views

redirection from payment gateway to website make empty cart

We are using Paytm extension in our client's website https://www.safaribags.com which builds on Magento 2.1 When customers click on "Pay with Paytm" button, the customer redirects to the Paytm Pay ...
0
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2answers
68 views

How to add item status for an order in magento 2

I have multiple items in my order. How can I add item status and its tracking information for that order in My Account Orders? I am using this to get orders $_orders = $block->getOrders(); And ...
1
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0answers
16 views

Item level status in magento 2 via Netsuite

We have used Netsuite for items shipment tracking, now I don't know on which table of Magento 2, Netsuite updates item level status. Like for an order, there can be multiple items, and I have to show ...
1
vote
1answer
24 views

Exclusion Order Status

i am getting order from magento using this query which is fine $orders = Mage::getModel('sales/order')->getCollection() ->addAttributeToFilter('created_at', array('from'=>$fromDate, 'to'...
0
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0answers
63 views

Magento 2.3: Orders Status not updating.All new orders stuck at “Processing” status

In SALES > ORDERS Status should be "Complete". But Status still shows as "Processing". i have run : php bin/magento indexer:reindexphp bin/magento cache:clean Still show Processing state.How can i ...
1
vote
1answer
51 views

How to add one more state after order status and state processing

How to add one more state after order status and state processing. I want to add one custom state like delivery after order status and state processing in magento 2 Before order get completed (ship)....
0
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1answer
34 views

getting Order status between two state

I have a problem in getting the sum of time taken between two status of an order I can able the get the created time by the following code: $collection = Mage::getResourceModel('sales/...
3
votes
0answers
40 views

How do i add new order statuses in the dropdown other then “Pending”

I tried going through these steps here but it didn't seem to work. I want Check / Money order to have a default status as processing instead of pending. Enterprise/Commerce 2.2.6 STEP 1 Go to ...
3
votes
1answer
22 views

Do you need to create an integration to drive store process or can it be done via rest API?

We are working on integrating our ERP system with a Magento store. To this point, we have been developing a REST API connection to the store which is working fine. The goal is to be able to take ...
1
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0answers
34 views

Magento 1.9 set custom field/attribute when order is set to complete

When order change status from "x" to "complete" I need save when order was completed. I am trying to achieve this with sales_order_save_commit_after event. Problem is that I can't save order when the ...
1
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0answers
42 views

Can i know which admin user made the changes for order status in admin backend

So basically we have multiple users to manage the admin backend and I wonder if we can know which user did the changes for the order like for example order status. Is this possible?
0
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0answers
62 views

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition

'The most money available to refund is $0.00.' message is fired when i try to refund an virtual membership product in Magento 2 Enterprise edition. How do i refund money online in this case?
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0answers
15 views

Orders are placed in magento 2 enterprise even when transactions have failed

Some of our clients has faced some downtime issue due to which they tried to place order repeatedly as order confirmation was not being displayed. But when i verified CMS, multiple orders in ...
0
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1answer
103 views

Setting Order Status with Payment Gateway

I'm a Magento beginner. I'm trying to create a custom offline payment gateway, that will function like a check/money order type gateway. I've got something rough up and working by following this ...
3
votes
1answer
56 views

Recently, I have about 10 new orders that have an id and orderid but can't find them in the sales order grid

I have the time of checkout and the amount as well as shipping_first_name and shipping_last_name. The thing is the status is abandoned and the response is "failed" like their CC didn't process ...
3
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2answers
96 views

if-condition in Order update EmailTemplate

I like to use differrent text for order_update email template. Admin->Marketing->Email template i create new template for "order update" If $order.getStatusLabel() == "Cancel" I like to add some ...
1
vote
1answer
484 views

Magento 2 Cron jobs are stuck in Pending

I currently have a problem with the cron in my Magento 2 (2.2.7 installation). Orders are coming through but any which come through from an extension called "Adyen" are getting stuck in the "Payment ...
0
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0answers
23 views

Club multiple order status to a single status (Magento 2)

I have to link all Riskivied status to processing. How to do that from the Magento 2 cloud admin panel. Also, all riskified status have visible_on_front 0 in sales_orders_status_state. If I update to ...
3
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3answers
811 views

Magento 2.3 Change Order Status Programmatically

How to Order status change Processing to complete in magento 2.3
0
votes
1answer
35 views

PayPal - Magento failing to update order status to “Closed” after full refund

Just recently, order statuses for fully refunded orders will fail to update to "Closed" after refund processing. This is for PayPal Express / Standard. After the "Processing" status, instead of ...
1
vote
3answers
38 views

Magento 2.2.4 - Order header status is different than detail section

I'm getting a weird error in one of my orders where the header status is processing but order details are all cancel. Can anyone give me a SQL command that I can use to update the table status for the ...
1
vote
1answer
386 views

Order Status : Pending Payment vs. Payment Review

I'm creating an integration for a Payment Service Provider / Payment Gateway, but I'm a bit stuck in the way how Magento handles stuff. The payment method in question returns a "pending state" with a ...
0
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2answers
444 views

Where is “status” located in the database from Magento 2 order grid

I want to change all the orders that are in the status of "Processing" to "Complete" state. I managed to find this in the sales_order table and set the state and status to complete. This worked fine ...
0
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0answers
119 views

Default Order Status on Braintree Payments (2.2.7)

My order status is not being set as expected for Braintree credit card payments on Magento 2.2.7. I have created a default order status called "Payment Received", as a child of the Processing state. ...
0
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0answers
56 views

How to update Sale Order Status in custom database Magento 2

I am taking an order from an observer. its current order status "pending" is displaying in my custom table but after the invoice is done.... the order status "processing" is not changed in my database ...
0
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0answers
273 views

Order status doesn't change to “Complete” after shipping and invoicing

I'm having this issue on Magento 2.2.4: We're using for the store only one payment module (Mercado Pago), which has many different payment methods, when the customer pays with credit card as payment ...
0
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0answers
39 views

order created with no status when transaction decline by authorized.net using credit card

Whenever a transaction decline by Credit Card using authorized.net an order created in magento 1.9.3 with no status what will be the possibility,is its an magento default feature or its because of ...
0
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0answers
24 views

how can i change the value of state column in code(sales_order) table from new to processing ?

Hi i have made a relation between two order statuses in my magento 2.2 system , the first status of the order is "pending" and the second is "processing" , i goto (stores->settings->order statuses) ...