Questions tagged [order-status]

Denotes questions related to order status management.

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15 views

Magento 2: invoices are not always auto generated

I noticed on Magento 2.2.8 that the invoices are auto generated. Sometimes they're not autogenerated and I need to manually create the invoice. Why does this happen? PS, I'm using PayPal and ...
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1answer
12 views

How to setup Magento to query vendor before confirming order?

On our website I want to have 30-40 commonly ordered products on display. These are very fast moving consumer goods in both the online and offline worlds. We will also have 100-200 vendors, all of ...
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14 views

I want to change the order status when the shipment is occurred in magento 2.3

I want to change the order status (custom_status) during the shipping, how to implement this as functionality in magento 2.3
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0answers
22 views

When creating invoice the order status is always Suspected Fraud

My order status are like this: What's wrong with it? happens with all kinds of payment methods! Magento see. 2.2.11
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1answer
20 views

Magento2: Order status issue

I have created new order status "Test" from admin panel. Status is not showing on sales order. How can i show status on sales order?
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0answers
7 views

Worldpay completed orders being marked as complete

I have a Megento 1.9.2 store which sells downloads. We take both PayPal and Worldpay credit card payments with the Phoenix extension (version 1.4.3). It all works fine so I'm not planning on upgrading ...
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0answers
11 views

E-mail sent when updating the order status manually in the backend

Since we upgraded in Magento 2.3.4, we have noticed that for each change of order status, our customer receved an email. We have not checked the "notified customer" box. Do you have the same behavior?...
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0answers
33 views

Magento 2 - View page problem [duplicate]

Issue in order page Issue in order page Issue in order page Issue in order page
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1answer
22 views

B2B Orders Marked Fraud

We have a B2B website and all our customers are approved to be on the site. No public or guest checkouts. Typically they all use credit cards. Some of the transactions are being marked as fraud. We ...
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2answers
62 views

Magento2 - How to maintain custom log the order status changes?

In Magento2.3, I want to maintain the custom log table when order status change. How to achieve this?
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0answers
15 views

When The Worldpay Refund Process Update the Order Status

I am working with the Magento WorldPay, I have some question on the refund return status. My understanding of WorldPay: When you place the order in test mode, we might have the following status 1. ...
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0answers
11 views

How to add new order status like Ship as I want to create new order status for order delivered to fire mail like ship

How to add new order status like Ship as I want to create new order status for order delivered to fire mail like ship and change the order status. For Order status flow for in Magento normally is: ...
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3answers
138 views

Magento 2.3, Get the order status before and after change using the plugin?

In Magento 2.3, How to get order statuses, before and after change using the plugin?
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0answers
19 views

Magento 2 Get Order status before and after changes

In magento 2.3.x, I need to maintain log table for the order status change. How to get the order statuses,before and after changes using plugin?
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0answers
11 views

In Magento 2.3.3 Not able to set the custom order status

In Magento 2.3.3, I want to set custom order status(Created new custom status and assigned to hold) while customer placing an order. I used below code in sales_order_place_after observer but it is not ...
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2answers
21 views

Magento 2 Set order status while placing an order

In Magento 2.3.x, I want to set the (custom) order status while customer placing an order. How to achieve this using event observer or plugin.
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25 views

magento , how to correctly change order status to CLOSED

i try to change order status to CLOSED, but code which I use does not work for me i have this code $model = Mage::getModel("inventorylog/inventorylog")->load($id); $order = Mage::...
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0answers
10 views

Confirm order once customer pays via paypal

I have a question related about Magento 1.Like below "As there should be no need to confirm order once customer pays via paypal or sage, after payment page, customer should directly see order success ...
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0answers
20 views

Reload page after mass action on sales order grid

I created a new order status called Printed that has to be assigned after the mass action Print invoices on sales_order_grid. I created all the custom logic to achieve the result. The only problem ...
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2answers
270 views

Magento 2.3.3 showing Pending Payment status after successful order complete

I have configured Website Payments Pro Hosted Solution in magento 2.3.3 for paypal and card payment methods. When placing an order using paypal, once the order is successful, order status changing to ...
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1answer
41 views

Enable Ship Button Based on Order Status

When a customer placed an order , We will place order in processing state. After that QC team will pack the order when the QC is completed then they will change the order status to QC Passed . Now i ...
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1answer
40 views

Magento 2.2.10 change cancelled order to pending

Is it possible to put orders which been clicked in cancel from admin and do a check if the check fails keep it as pending
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0answers
18 views

Magento 2.2.10 cancelling orders from admin

If I cancel order from admin the status change to rejected and the item status change to cancel as I expected. Is it possible if I could move the reject status to cancel too? If there is anything I ...
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2answers
49 views

Magento 2.2.10 is it possible to get all the orders status is pending?

I want to get all the orders where the status is pending. I want to do a second check where if the item status is cancelled. Is this possible to do?
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0answers
9 views

Magento 2 how to get all the orders with pending as status and manually update the status to cancel

Magento 2.2.10 that’s the version I am using. Is it possible to get all the orders where the status is pending and manually update the order to cancel if that’s possible
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2answers
94 views

Can i save every order placed with custom payment method to order status complete?

I have integrated Custom payment module. I want to save every order placed with custom payment selected should be set to complete. ( If the selected payment mode is with MYPay ) Order Status -> ...
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0answers
15 views

Magento 2.2 - This is about the problem of stock decrease when payment status is “Payment Review”

When the payment status is "Payament Review", I want to solve the problem that the stock quantity decreases even though the payment has not been completed. Is there any good way? Also, please tell me ...
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0answers
25 views

Update order status via API

I need to build module that should update the order status via API with tracking number , qty shipped etc.. I have the basic API module but I am stuck with how to update the data Any help is ...
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0answers
6 views

Add additional Comments in History Add Order Comments Status

I only have a few options available in the status of an order. How do I add more statuses to it specifically "complete".
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0answers
23 views

How to show order status in Myaccount page?

I want to show the order status in MyAccount page when the customer login into Magento? Is it possible to show them?
1
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1answer
30 views

Magento 2 display if order status value contains both Delivery / delivery

We have migrated orders data but old orders we have sales_order_grid & sales_order order status is Delivered but in M2 we are considering status as delivered We would like to adjust the order ...
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0answers
92 views

“You have not cancelled the item” Error when cancelling pending orders in Magento 2.2.7

I am running magento 2.2.7 , until recently , I was able to cancel orders without issues but now I am getting an error message : "You have not canceled the item" as depicted in the image. The issue ...
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1answer
102 views

Information Changes have been made to this section that have not been saved. This tab contains invalid data in Magento 2

I am facing this error in the admin side when viewing the orders. It showing Order View Information Changes have been made to this section that have not been saved. This tab contains invalid data. ...
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1answer
177 views

Magento 2 Order State and Status Flow - Skip Invoicing and payments, so Shipped = Complete

I am doing a wholesale store which is used for order processing. No invoices are raised or required, it's a simple purchase order site, I'd like to skip invoices all together and have disabled the ...
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4answers
154 views

Magento 2: Call to a member function setState() on array

I want to change the order Status programmatically but when I run the function realTest() as I mentioned below then it gives me an error Call to a member function setState() on array in the below ...
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3answers
71 views

How can I change the Order Status in Controller. Magento 2

I'm trying to change the specific order Order Status. for that I tried. <?php namespace Vendor\Module\Controller\Index; use Magento\Framework\App\Action\Action; use Magento\Framework\App\Action\...
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1answer
45 views

Refunding backordered items does not complete order

We are using Magento 2.2.8 When we refund back-ordered items, the order status is not set to complete even though all items have either been refunded or shipped. This happens only when the partial ...
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0answers
29 views

Magento 2 How can I filter orders to see all but completed?

Google is useless. Is there a way to view the orders in M2 and exclude those that have been completed? I know I can filter by all of the statuses, but I cannot find a way to view all but those that ...
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0answers
25 views

Getting error while changing status of an order Magento 1.9.4

While changing the status of an order or creating the shipment, I am getting below error: Cannot save shipment. I have checked the exception log and found the below message. exception '...
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0answers
62 views

Magento 2.3 REST API: How to update status of multiple order in single API call

$data = [ 'entity' => [ 'entity_id' => 123, 'status' => 'processing', 'increment_id' => '000000123' ] ]; By this, the order status can be changed. But ...
1
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3answers
811 views

Magento 2 - Change order status to 'Complete' using observer

I am using sales_order_save_after event to change order status. It's working fine for all order status except STATE_COMPLETE. when i set the order status STATE_COMPLETE to make order Complete but it ...
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2answers
119 views

Order status changes to Processing after completed PayPal payment - but doesn't send New Order email

I was having an issue with capturing PayPal IPN messages, but I have fixed that and the Complete message is getting picked up by my store and changes the status of the order to Processing. At this ...
0
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1answer
26 views

Magento 2 - Reauth/Revalidate the Customer Password after placing the order [duplicate]

Revalidate the logged-in customer's password after placing the order, once the password is correct, order status is changed to "New Status" till that it will in "Pending" status on Admin. Is there ...
2
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2answers
328 views

Magento 2 : how to change order status processing to complete using Rest Api

Any option to update order status processing to complete in Magento 2 using Rest API.
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1answer
450 views

Pending Payment Order Lifetime doesn't expire or cancel orders

Preconditions: Magento Open Source version 2.2.8 PHP 7.1.29, MySQL 5.6, Apache 2.4. Clean install. No extensions or themes installed. Steps to reproduce 1) Go to Stores -> Configuration -> Sales -> ...
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0answers
18 views

How to set default order status is complete when the order is created in Magento 1.x

I have a problem, my shop allows users to buy products with "Manage Stock = No and Qty = 0". It's work fine, but when the order is created, if the customer buys the product with qty > 0 then order ...
2
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1answer
28 views

Save an order from admin without submitting - quotation

Can I save an order from admin without submitting? So without triggering the payment logics? I want to create an internal management of quotation that could then become orders. An idea is to not use ...
2
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2answers
484 views

how to change Sales order default status? Magento 2

In my website if order has placed via paypal or anything the status is seted as processing, but i like to set status to be pending. How to set, please let me know.
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0answers
53 views

Prevent change order status from processing to pending payment

I developed a plugin for canceling orders which remain pending for more than an hour. The plugin also clears the basket after an hour. The plugin is working fine most of the time. However, on a ...
3
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0answers
40 views

Magento 2 - Order status update observer

I am looking for order status update observer In many post I have found this one: sales_order_save_after But, it is not working, I have checked it myself. It is not even listed in these articles: ...

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