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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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1answer
1k views

Cron job script is running, but Magento order confirmation emails are not sending

As the Magento documentation states, you need to set up a cron job on your web server in order to get things like order confirmation emails to send out, like so: * * * * * /bin/sh /home/[...
1
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0answers
273 views

magento new order send mail not work

magento can send new user mail confirmation, newsletter subscription, invoice and shipment success but can't send new order mail and send order email to customer in admin panel. in database ...
3
votes
1answer
303 views

Magento admin and customer email notification not sending

i am getting this error in cron job. exception 'Mage_Core_Exception' with message 'Too late for the schedule.' in /home/magento FOLDER/public_html/app/Mage.php:595 Stack trace: #0 /home/melmatcb/...
4
votes
4answers
10k views

Add product image in new order email

I want to add product image in new order email template. How can I do this? I am using my custom template and I want product image also. so how can I take image on my custom template Custom template ...
5
votes
0answers
388 views

Magento send orders email to random [closed]

At random times, magento sends order emails to random customers who had nothing to do with that order. The order placed by the customer id 1 for example can get also sent to the customer with id 20 ...
1
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3answers
2k views

How to include order pictures in order_confirmation email?

I am new to Magento and I am trying to find a way how to include a picture of the product the customer ordered from my website in the order confirmation email?
6
votes
1answer
2k views

Magento 1.9.1 Email Queue - Order Email Being Sent to Numerous Customers

I am having issues with the order emails. This is not the typical issue with emails not sending. I have a cron job set up properly and all order emails are properly being sent to customers. BUT......
0
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0answers
545 views

Magento 1.9.1.0 Order email stopped working after the latest security patch instalation

Magento order confirmation email was working properly, suddenly it stopped working after the installation of latest magento security patch. I am also unable to preview the new order template. Error ...
2
votes
3answers
3k views

Customer Order mail not sending

Customer not get any mail for Order success . But get new user registration mail on Magento-1.9.1.1 I already set Store email as 01. System ==> configuration ==> Store Email Addresses All as: ...
3
votes
1answer
2k views

Get Order datetime including timezone in email template

I try to modify default New Order email template. Currently, I get order datetime by {{var order.getCreatedAtFormated('short')}}. It results 6/18/2015 12:18 PM. I want to include timezone following ...
2
votes
0answers
75 views

Product price calculation on order emails and pdfs

I have a client that needs to increase product prices using catalog price rules. Unfortunately Magento shortsightedly min() the catalog price rules wherever they are found. I managed to change this ...
2
votes
0answers
942 views

Magento 1.9.1.0 Cron job / Order confirmation mail not sent

I've set up a Cron job through cPanel for my Magento install using the code: * * * * * wget -O /dev/null -q http://www.webpage.com/shop/cron.php > /dev/null (the cron.php file is in the ...
11
votes
1answer
1k views

How safe it is to run the magento cron.php cron job every minute?

About Magento 1.9 I want to run Magento's cron.php every minute because, I want sales email to be sent the soonest possible on client order. So besides the email function can someone let me know what ...
8
votes
3answers
5k views

Magento order confirmation is sent to all customers

I see a strange behaviour in one of our shops: when an order is placed, the confirmation email is sent in CC to all registered customers that have an order in state "processing". It happens ...
1
vote
0answers
283 views

Include a generated coupon code in Order E-mail Template if the subtotal is above a specified amount

Can this be done in Magento automatically? For example I have a promo in my site that is something like this. If the customer's total order is $100 or above, an uniquely generated coupon code will be ...
4
votes
2answers
3k views

Conditional Content for Transactional Email Templates

I want to provide more relevant information to the customer in the "New Order" email template dependent on what method of payment was selected when placing the order. I implemented this method from ...
1
vote
1answer
930 views

I want to add orginal price, price, discount amount on order email template

I want to add 3 more columns on order email template (Table section). I found the good solution to add column into table: http://www.magebuzz.com/blog/add-unit-price-to-order-email-template/ however,...
1
vote
1answer
67 views

Is it possible to filter out transactional emails for customers from certain referral sources?

It appears that it is against policy for one of the sites that is feeding us referrals to send out transactional emails to customers that've used their 'gateway' (for lack of knowledge of a clearly ...
1
vote
2answers
1k views

How can I make the customer's email to show up on Invoice?

I was wondering how I could get a customer's email address to appear right underneath their Telephone number on an invoice in the "Sold to:" section. The following is how the "Sold to:" section ...
1
vote
0answers
333 views

New orders not being shown on user dashboard

Suddenly, new orders are not being shown in the user dashboard anymore, under "My orders" section. Altough, those orders are being registered in the admin panel. Magento Version 1.8.1.
0
votes
2answers
71 views

Is the order notification email avaiable by default in Magento 1.9.1 version?

but in magento 1.9.1 the order notification email are available by default ?, because It does not work
1
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0answers
47 views

How to send Magento cron job customer email [duplicate]

I have been trying to no avail to have Magento send a email to a customer after they make a order. I can go into the customers order in the Sales Orders and send them a email, but the auto sender is ...
0
votes
2answers
1k views

Setup cron for order emails

I'm using Magento's new 1.9.1 theme and I found that the order emails were not send. I found out this was caused because in the new edition you need to schedule a cron to send the mails. This cron....
0
votes
1answer
850 views

Magento 1.8 emails not sending to customers after order is placed

So recently my website hasn't been sending order confirmation emails to myself and my customers. I am lost with this and need some help. Has anyone else had this problem? Please help me out.
1
vote
1answer
282 views

How can I design separate invoice email template for buyer and seller and email gets send them accordingly?

Currently, when customer place the order, buyer and site admin gets the same order/invoice email design. I want different design of email template for customer and admin. I am not sure whether we can ...
0
votes
2answers
1k views

Change registered customer biliing email address on the time of checkout

I am trying to implement one functionality where logged in user can able to change the billing email address on the time of checkout. I have tried to do that but all the time it updates customer ...
1
vote
0answers
39 views

Transactional emails not being received by client [closed]

A client has reported that they are not receiving sales emails. If I add my own email address as a BCC into the sales email, I receive it. I have run into similar issues in the past whereby emails ...
5
votes
3answers
2k views

Duplicate Order Confirmation eMails

I have the problem that I receive order confirmation eMail twice. One is to the copy email I have in noted in the magento backend and one is also to that email and to the customer. So I keep receiving ...
1
vote
1answer
2k views

Magento sending too many order email copies

I just upgraded to Magento CE 1.9.1 from 1.6.2 and we're having issues with the sales order emails now. In system > config >sales order emails > order > send order email copy to, we have two emails ...
8
votes
2answers
15k views

Does Magento 1 log transactional mails that were sent? [closed]

Can you view the automated transactional emails that have been sent by the system like order confirmations, password forgotten-mails and more? Is there some kind of a mail log which you can view ...
0
votes
1answer
511 views

when sendOrderUpdateEmail function work?

I have sendOrderUpdateEmail in my module but this function, some times work and send email and some times,NOT. I think this work if for example my prev. status was "NEW" In which status, this ...
5
votes
2answers
4k views

Remove Subtotal, Shipping & Handling and Grand Total on order email?

I don't want to display Subtotal, Shipping & Handling and Grand Total on order email. How can I remove it? Thank you!
1
vote
2answers
12k views

Change 1.9 rwd new order e-mail template item tabel

How or where can i change the rwd item tabel, from the order e-mail template? At the bottom of the e-mail. It don't look good at the moment. It looks like there are missing some styles? See attachment....
0
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0answers
25 views

1.9.1 Order send email not work [duplicate]

I have two questions, about the two buttons are unresponsive, not work...why??why cant send email ? who can help me ~i am using 1.9.1 thank you!
7
votes
5answers
6k views

sales emails copy are sent multiple times

I am using Magento 1.9.1.0 . In the backend I set up four different recipients to receive sales copy email every time a customer makes an order. The problem is that every recipient I inserted in the ...
0
votes
4answers
7k views

Magento Customer Registration Notification Email Sent to Admin

Is there an easy solution for the admin to receive a notification email every time someone registers to the store?
1
vote
4answers
5k views

How to add email in cc for order confirmation email template?

Magento have functionality of adding emails to Bcc.But I want to add in cc. <?php class Mage_Core_Model_Email_Info extends Varien_Object { /** * Name list of "Bcc" ...
1
vote
1answer
354 views

Sales order email sending concept

Magento with Desjardins payment gateway. I have noticed that my sales order email is sending well with other payment method but with Desjardins payment gateway its not. I worried bit and checked the ...
0
votes
1answer
72 views

Contact information in email templates

Just realized that in order confirmation email it displays wrong hours to contact the store. Checked in admin panel > system > configuration > sales > sales emails and all templates files ...