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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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1answer
304 views

Magento | How to send order email copy to the Customer Group email

I added a field to set email address for each Customer Group No need when the customer place an order send order email copy to his Group email. Thanks to help me in this point...
0
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1answer
78 views

Magento giving error 503 upon sending emails for New Orders, Invoice, Shipment etc.?

I have an ecommerce website built on Magento (1.9.2.3). Last night I shifted it from localhost to online hosting (BigRock) - let's call this live server. The issue is that on live server Magento is ...
1
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1answer
39 views

Magento 1: Disable CC on Sales Emails if Order ID prefix = AMZ or EBAY

We sell on Amazon, eBay and via the website. I have setup the CC in the System > Configuration > Sales > Sales Emails to copy all of the emails there to the store owner (Order, Order Comments, Invoice,...
1
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0answers
43 views

Magento 2.1.8: SMTP - Configured store email addresses are not reflecting in the email

I'm using Mageplaza SMTP extension to send the emails from my Magento store. I've configured Email Addresses for my Store and also updated sales email configuration. However, when email send upon ...
1
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0answers
134 views

magento 1.9 as guest Customer e-mail is required while it is filled in

Best, I searched the internet but i cant find a solution. magento 1.9 checkout as guest Customer e-mail is required while it is filled in Stack trace: #0 /public_html/app/code/core/Mage/Customer/...
0
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1answer
2k views

Extending Order Email template in Magento 2

I am trying to extend the Order Confirmation Email Template to add the custom attribute. When I am trying to add code to core class it's printing the value in the email template. When enabling to my ...
0
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0answers
34 views

Is Wifi order printer available in magento 2?

Is there any paid/unpaid extension to print order automatically that are sent to my email : print@example.com via wifi/gprs printer ? Also extension that supports wireless printers , suggestions ...
1
vote
1answer
378 views

Magento 2: Overriding email CSS in custom theme

I have created my own custom theme. When customer places an order, order email does not load css correctly. I directly changed in core css files of luma and blank theme but it seems like fall back is ...
0
votes
1answer
1k views

Magento 2 - Order email - template override not working

I need to style the items table in the order email. So I have copied /vendor/magento/module-sales/view/frontend/templates/email/ to /app/design/frontend/[Vendor]/[Theme]/Magento_Sales/...
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0answers
179 views

Order mail from success.phtml page in magento 2.2?

I'm using magento 2.2 with topstore 4th theme. Sending mail after order success observer are not working. i don't know why? Is there any possibility to send mail from success.phtml page manually to ...
7
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4answers
2k views

Magento 2 : Dynamic PDF and image attachement with order email

I need to attach PDF and images with order email. I have dynamic PDF and image path which is stored in quote_item table. I have debugged code to attach image/PDF to order email. <preference for="...
1
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0answers
207 views

Magento1.9 dispatch/shipping confirmation email issue

Magento is not sending shipping/dispatch confirmation email but is sending other (create/update/complete) emails. Not sure why. Checked "order.php" but I couldn't find any obvious reason there. ...
1
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2answers
3k views

How send order confirmation mail after only Payment success?

I'm using Magento 2.2. Order confirmation mail was sent when checkout button trigged. So, I disabled Order mail from the Backend. I only need to send order confirmation mail/invoice from my website ...
0
votes
1answer
311 views

Magento 1.9 - how to change order stage email template?

How can i change the order when email to be send depending on order status, for example i would like to send one when order is saved(new order), then one when order is dispatched. Not on every status ...
0
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0answers
65 views

Custom email sent with template empty in observer after order

I have an observer that sends an email after order is placed to another email adress depending on a custom attribute. I have the following in config.php <...
2
votes
1answer
37 views

Magento | Add border for a specific product in in the products' table of order confirmation email

How can we add a border for the tbody of a specific product in the products table of order email template?
2
votes
1answer
639 views

How to send shipment e-mail by order id

Is there a way to send an order shipment email with only order id provided?
1
vote
1answer
149 views

the email for new order notification doesn't sent

I have problem with the email notification it doesn't send to customer I have searched for it and found that it needs to set up the Cron job. I did setup it but still, nothing sent. this is the Cron ...
0
votes
1answer
36 views

Include manufacturer on sales email/invoice

Recently we removed the manufacturer of our products from the product name, and instead now use the manufacturer attribute in Magento. I've managed to add the manufacturer to the product name when it'...
0
votes
1answer
1k views

To remove “Grand Total (Excl.Tax)” from Invoice email Magento 2

I want to remove this line from my invoice email. "Grand Total (Excl.Tax)" can anyone please tell me the file name or the process to remove this line from invoice email. thank you
0
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1answer
222 views

Magento 1.9.3.2 Order Email sent 2 or 3 times but sometimes only

I got a strange issue with my site in Magento 1.9.3.2 and I can't understand the reason. Sometimes I got sales order notification sent 2 or 3 times, sometimes even after a few hours away from the ...
1
vote
1answer
165 views

When is the order mail supposed to be sent in a custom payment method?

I am debugging a legacy shop where the former developer integrated a custom payment method. Problem is, that the order mail is not sent. I traced the references to \Mage_Sales_Model_Order::...
1
vote
1answer
183 views

Email template customization in Magento 2

I would like to customise template of new order email. I found below codes in template <p> {{trans "Thank you for your order from %store_name." store_name=$store.getFrontendName()}} {{...
1
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0answers
381 views

order confirmation email is not sent for guest's order only Magento 2.1

In the backend shows (The order confirmation email is not sent), if i clicked on send email it sends the message. and if the customer logged in working fine. Configuration Sales -> Sales Emails -> ...
1
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0answers
633 views

Send custom order email to vendor in magento 2

I am trying to send a custom mail to vendor based on email address in one of the product attribute. I have created following file app/code/Company/ModuleName/view/frontend/layout/...
0
votes
1answer
172 views

Problem with confirmation email for guest's order (Magento CE 1.9)

I found two problems with the email confirmation order made by a guest with Magento CE 1.9. I receive the confirmation email only on one email account, even if I set it up on two email account I don'...
0
votes
1answer
450 views

Magento 2. How to get path to sales email in code? [duplicate]

I got the following two pieces of code: $bccEmail = $this->scopeConfig->getValue('trans_email/ident_general/email'); ->addBcc($bccEmail) The meaning is to send a bcc to the email that is ...
0
votes
1answer
85 views

Order confirmation mails are not sending in Magento 1.9.3.0

Recently, I setup magento 1.9.3.0 staging environment in AWS, site is working without any problem except Order confirmation mails, when i avoid cron, mails are sending but when i use cron mails are ...
1
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0answers
19 views

Magento Order Products Calculation Missing

The customer added 17 products to their cart as well as placed the order and the admin also received 17 products order. The issue: The amount was calculated for only one product and confirmation ...
0
votes
0answers
264 views

Magento2: Error in order creation even after successful payment and redirection

We use custom-SMTP mailer to send mails on order confirmation, invoice etc, magentov2.1.8 The heidelpay returns a positive ACK and Transaction succeed alert. and proper redirection to success page. ...
0
votes
2answers
81 views

Magento 1.9 Email Problem

I am working on a website , I have installed porto 2.2.0 there are 2 issues I was unable to solve, 1) Email on order did not work. 2) I want to remove .00 from price. I have tried many articles ...
1
vote
1answer
986 views

Magento2 customer emails for sales being received but not admin

Magento2 customer emails for sales being received but not the admin. Using Magento version 2.1.9 The customer receipt for order, shipping, credit emails are being received, but not admin. I have ...
0
votes
1answer
69 views

Magento load layout handle directive programmatically, setData() issue [closed]

Magento load layout handle directive programmatically When I used the code given in the above link, It throws an error when cache is turned on. Noticed that this issue occurs when "Layouts" cache is ...
1
vote
1answer
234 views

How to modify the css for New Order Confirmation Template?

Magento 1.9.1 I am trying to make the Order Confirmation Email a bit shorter (we actually print each and every one of those and we have a few lines on page 3 which wastes a lot of paper). I modified ...
1
vote
1answer
54 views

How to add jQuery to Magento 1 email templates

Is it possible to add jQuery to Magento 1 email templates? I would like to modify some text in email templates with jQuery.
1
vote
1answer
391 views

Mandrill sending order confirmation mails 2 times

I am facing an issue with Mandrill extension. I installed Mandrill extension because order confirmation mails were going to spam. That issue is resolved but now order confirmation mails coming 2 times....
0
votes
1answer
1k views

Magento 2 not sending emails

My Magento 2 webshop don't send any email. My cronjob is running and The settings are the same as in this ticket: order confirmation email not send in magento 2 Does anyone have any idea what might ...
1
vote
0answers
98 views

Add custom attribute in order email

I have made in my order email a notifacition when the product is out of stock and is backordered. Now I have created two custom attributes for location of an spare part etc. They are named ...
3
votes
0answers
617 views

Receiving Multiple Order Emails Magento 2

Occasionally multiple order emails are received by our order notification email from a single order. I cannot see any similar issues online currently for Magento 2 just for Magento 1 and was wondering ...
1
vote
1answer
1k views

Order Confirmation Email ends up in the SPAM folder

Magento 1.9.1 Sendgrid free version We use the Sendgrid free version to send out the Confirmation Emails to customers...it worked great but now it seems many people get the Confirmation Email in ...
0
votes
1answer
374 views

change field labels in shipping address in order email in magento 1.9

i create a custom email in Transaction emails with name new sale and in its template i have this code that create the Shipping Address: <td valign="top" style="font-size:12px; padding:7px 9px ...
0
votes
1answer
463 views

Magento2 email issue on guest checkout

I'm making a payment method where the customer is redirected to an external cash page and then back to the site once the payment is completed. With a logged in user everything works correctly. When I ...
0
votes
1answer
521 views

Order confirmation email send take time

In checkout when click on Place order button take time around 1 minutes . And when Store > Configration > Sales > Sales Emails > General Settings > Asynchronous sending > Enable. ...
0
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0answers
84 views

Subscription and email issues

I am having issues with subscriptions and site sending emails out. I am pretty sure they are being caused by the same thing but I can't figure out what. Whenever a user tries to subscribe they get ...
2
votes
0answers
31 views

No email also not pushed to analytics

We have a site where sometimes when an order is made, it isn't pushed to google analytics (we're using the google api and the store id etc is correct as some orders get pushed) The only thing I ...
0
votes
0answers
77 views

Sales order email is not working in magento2

Sales order email is not working in magento2. Remaining mails working fine only customer not able to receive email after placing order.
0
votes
1answer
17 views

Send order to different dropshippers by product

A customer of mine is going to work with a few different dropshippers. It's going to be a Magento 2 Webshop. What they want is: if a visitor orders Product A, an email should be send to the ...
2
votes
4answers
2k views

Magento 1.9 is not sending the order confirmation e-mail

I'm placing an order in Magento but I never receive the Order confirmation e-mail. I think that crons are set up properly. In : System->Advanced->System I set the Heartbeat task schedule (cron ...
2
votes
1answer
2k views

How to add new column and custom attribute in order email template in Magento 1.9.3?

In this new order email. I want to add a column in this table where i want to show a custom product attribute.. Please tell me how can i add column inside the new Order confirmation email template ...
2
votes
1answer
373 views

How to add custom attribute in new order confirmation email in Magento 1.9.3?

I have created custom attribute for product code. I want to add this product code in new order confirmation email. How can I implement this? I have assigned these product codes to different products. ...