Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

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27 views

Magento 2 - Email notifications have server path as 'from' email

When receiving email notifications from our Magento 2 site (order confirmations etc), the 'From' email header field includes the server path, as opposed to the Sales Representatives details. The ...
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1answer
2k views

Magento 2.2.5: Email Template Order Admin

I'm looking for explanation about email template in admin. As you can see, this button will send an email to my gmail account. And as far as i know, magento use order_new.html to render html to ...
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2answers
378 views

M2: How to add store address to transactional email / invoice email?

In M1, our invoice email templates contained the store address: {{config path='general/store_information/address'}} In M2, this does not work, because store information / address is split into ...
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1answer
518 views

Order Confirmation email: How to get order date with correct store timezone?

If I include the order date in my order confirmation email template via ... Order Date: {{var order.created_at}} ..., the resulting order confirmation emails contain the order date in UTC/GMT time. ...
3
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1answer
2k views

Which file hold this layout {{layout handle=“sales_email_order_items” order=$order area=“frontend”}}

Is there anyone knows how or where to update the file for the email order notification template. {{layout handle="sales_email_order_items" order=$order area="frontend"}} Thank you, JM
2
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0answers
39 views

How to check why magento store can't send email with new order

I'm meeting the problem with my store, I'm using 1.9.3.2, the email with orders can't send such as new order, new shipment, new invoice but contact email is working, I have checked the log file and ...
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3answers
614 views

Magento 2 - How to stop order success email programatically

I am creating a order programatically in magento 2. What property I need to set on $order object so order success email will not trigger. I have tried below methods with (bool) false, parameter but no ...
2
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2answers
588 views

I want to add delivery date in order email template in Magento-2.1?

I want to show delivery date in order-email template.I want to show in delivery date (today date + 10 day). How can I achieve that?
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1answer
875 views

Sales Emails going via wrong email address magento 2.2.x

I have setup email address in sales representative but getting sales email from apache@domainname So where I need to fix this issue? Can anyone let me know? Other emails except sales are working ...
2
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0answers
54 views

Add custom payment info to email order

I've successfully created a magento 2 module with custom payment method using mage2gen.com, the problem is i need to show dynamic payment information at order email and pdf. I try check the app/code/...
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0answers
30 views

I am getting sales email from wired email address in magento 2?

I have setup sales email address in the admin for sales_representative but still I am getting the sales email from another email address. I have checked everywhere in admin and code but didn't get ...
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2answers
673 views

Email notification for cancelled order

Hi is it also possible to get email notification for cancelled orders? Thanks
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1answer
23 views

Emails not being sent when new orders are placed

This is what I've done so far - I've already configured the store's sales email to the correct email addresses - Test smtp (send test email) My mailgun configuration works properly. Email were ...
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2answers
2k views

Order confirmation emails not sending

Once I place an order, confirmation email is not sent. In the backend (Sales -> Orders), the order says that "The order confirmation email is not sent". If I click "Send Email", it still doesn't ...
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0answers
153 views

Magento 2 order confirmation email error- we're sorry, an error has occurred while generating this email?

We are showing best selling items in the order confirmation email template. Sometimes, we are getting this error.
2
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1answer
372 views

Magento 2 Store email addresses not editable

So, in magento 2 under: Stores > config > General > Store Email addresses I want to edit the Sales Representative email address, however it seems to be disabled - the store is currently set into ...
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0answers
70 views

Transactional Emails Logo showing wrong URL https:/=/ but i want URL https://

Current URL <img src=3D"https:/=/magento225.com/pub/media/email/logo/stores/1/logo_email.png" alt=3D"></a> But I want <img src=3D"https://magento225.com/pub/media/email/logo/stores/1/...
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0answers
21 views

M2.2.5 Problem with order email

Order email was working fine. Now it's not. I don't know what I changed and now it's not working. Only thing I changed in the meantime, was to add a few emails to send the order also. Other emails ...
4
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1answer
3k views

Wrong E-Mail sender on order confirmation - Magento 2.2.5

when I receive order confirmations from my shop theres always the wrong sender e-mail adress. It's sending from the main webspace e-mail I thought I set the settings correctly but it doesn't seem to ...
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0answers
134 views

Loop through order collection and send email invoice

I try to loop through my order collection to make invoice order and send invoice email programmatically,all the invoice were created successfully, but only the invoice email from last order in loop ...
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0answers
34 views

How to Magento 2 Last ordered id and how to get last 2 orders details

I have tried to show last 2 ordered details with that particular id. But there is only one last order details are showing.
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0answers
442 views

customer get order confirmation email before pay

I'm using the third party extensions for payment(Paytm and PayUmoney) for our magento website. the issue is customer get an order confirmation email before Pay when they just redirected. I made all ...
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2answers
60 views

Magento 2 Transactional E-mail template engine. How it works?

In the order email template I need to do a if..else statement, but I don't know how to do it. Below a template code snippet: <table style="margin:0 auto;padding:0;border:0;font-family:Helvetica,...
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1answer
147 views

How to overwrite Ahimsa\Sales\Model\Order\Email\Sender\OrderSender in M2?

I need to overwrite Ahimsa\Sales\Model\Order\Email\Sender\OrderSender just to add new methods to return payment informations, but when I put the OrderSender.php file in my custom module do not work. ...
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0answers
26 views

Order comfirmation email is not sent to customer Magento 2.1.0?

Order confirmation emails not working in magento 2.1.0, I have seen a message in admin order view page: Order # 8000001098 (The order confirmation email is not sent) Other transactional emails ...
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0answers
200 views

Where do the accessible variables come in in e-mail marketing templates?

In normal templates it is possible to know which class is being loaded through xml and in this way it is possible to overwrite classes and methods by creating modules. We can even add new methods. ...
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1answer
73 views

Send order email automatically

When a user buys something with PayPal, they receive an automatic email about the purchase, if someone does it by the default tpv, they don't receive a confirmation email, and I have to send it ...
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1answer
76 views

Replying directly to customer via transactional email

I currently have a Magento 1.9 website which sends the standard transactional email when an order is completed and paid for, detailing a summary of the transaction and items. How can I get a copy ...
2
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0answers
52 views

Issue in setting up Godaddy emails on Magento

We have recently migrated our email server to Godaddy and transactional emails have stopped working from Magento. We have tried all options but of no help. Our customers have stopped getting emails ...
1
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1answer
36 views

Alligning The Subtotal Title To The Right - New Order E-mail In Magento 1.9

I am trying to align the subtotal title to the right after I was told to remove the SKU from the new order e-mail, but everything I do in the coding in (app/design/frontend/base/default/template/email/...
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0answers
143 views

Magento-2.2.4 order confirmation mail not sent to logged user

Order confirmation mail not sending only to logged in user. Guest user receiving order mail. Send mail function in order detail section from admin also not sending mail.
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2answers
662 views

Magento 2 Order Email with Single Item Price

i was wondering how i can have in confirmation email the single item price like in the image
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1answer
433 views

extend sales_email_order_items.xml in custom theme

i want to override the following file in my custom theme vendor\magento\module-sales\view\frontend\layout\sales_email_order_items.xml I tried the following: app\design\frontend\[Namespace]\[Theme]\...
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1answer
38 views

How to create a plugin to block magento2 from sending order confirmation mail?

Need to block magento from sending orderconfirmation mail through a module. Which is the efficient method to do so ?
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1answer
174 views

Magento 1.9.3.8 : how to remove download link in New purchase order mail?

I want to remove download link from purchase order mail. Anyone know about that?
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1answer
66 views

Magento 2 CSS inlining error in Order Success mail

I am working on Magento ver. 2.1.10. After the Order is successfully placed, the customer is getting a mail regarding the successful order in which a warning error appears: CSS inlining error: ...
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2answers
57 views

Auto email confirmation of their order

When a customer places an order through the website is there a way to make it so they automatically get sent an email confirmation of their order? At the moment I have to manually send them through ...
1
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0answers
68 views

Add attribute in magento order email confirmation

Need some help to add a custom attribute to my email order confirmation. I have an attribute Location that I would like to be shown under the product sku in the order confirmation email. Could any ...
0
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1answer
345 views

Magento 1.9.2.4 - Call to a member function getId() null in Mage/Sales/Model/Order/Invoice.php:835

When I generate my invoice and try to save I get a error, Fatal error: Call to a member function getId() on null in /var/www/html/app/code/local/Mage/Sales/Order/Invoice.php:835" And my clients ...
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1answer
42 views

Order email is not sending to customer mail

When a customer place order the email is not sending to customer and store admin.When i checked contact us email it is successfully send.
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0answers
62 views

Order emails not sending to customer or admin magento 2.1.8?

I am facing an issue with sending the email. When I triggered email then server log shows below information: pr 4 11:11:35 ip-172-31-3-44 postfix/smtp[90393]: connect to gmail-smtp-in.l.google....
0
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1answer
639 views

Detect order status change on DB and send email [Magento 2]

We are updating the order status from external system directly on the database and it works fine for presentation purposes. However, Magento does not recognise the order status change to trigger ...
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2answers
276 views

Magento 2.2 Override Sales Invoice attachment files

We need to override following files in custom module. /data/magento2/vendor/magento/module-sales/Model/Order/Pdf/AbstractPdf.php /data/magento2/vendor/magento/module-sales/Model/Order/Pdf/Invoice.php ...
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1answer
215 views

Stop sending automatic invoice email on invoice creation

In my store, when I create an invoice and click on 'submit invoice',(not on 'send email') the invoice email is automatically sent to bcc email id (not to customer email) (ie; Sales Emails > Invoice > ...
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1answer
24 views

Not getting Order Confirmation Emails but I get the “Welcome, Allysin!” Email after registering while placing an order

Magento 1.9.3.7 out of the box Porto theme I did a new Magento install. I put the Porto theme in, added categories and products and put in all the relevant info. Now, when placing a test order - I ...
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0answers
92 views

Magento 2.1: How to add product custom attribute to order confirmation email?

How can we add product custom attribute in new order email ? For example custom product attribute my_sku
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1answer
36 views

Magento 1.8.1 SMTPPro order from email address is store address

I have a Magento 1.8.1 with the Module SMTPPro installed (latest version). When a client makes an order, the admin receives an email with the order. The problem is that the "from" appears to be the ...
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0answers
177 views

Magento 1.9 How to send a pdf invoice download link to order delivered email?

I'd like to know how I can send an email with a link to direct download the PDF invoice. I'm using magento 1.9.2.4. I would really appreciate any help.
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1answer
49 views

Magento is not sending emails of new orders

Magento is not sending emails when there are new orders neither when you comment on the order. Invoice, credit memo, shipping and contact us are working perfectly. Queued emails are in core email ...
1
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1answer
303 views

Magento | How to send order email copy to the Customer Group email

I added a field to set email address for each Customer Group No need when the customer place an order send order email copy to his Group email. Thanks to help me in this point...