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Questions tagged [order-email]

Denotes questions related to order related emails (order, invoice, shipping). For general questions to email sending use "email" tag.

197 questions with no upvoted or accepted answers
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5
votes
0answers
267 views

Magento 2.2 Sending multiple order confirmation emails

Over the last couple of days our Magento 2.2 instance has been sending multiple copies of order confirmation emails to the customer. Sometimes as many as 10 identical emails received. Has anyone else ...
4
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0answers
139 views

How to send magento 2 Order emails through mailchimp?

I have mail-chimp account and successfully integrated with my Magento2 website. I Want to send the order emails via mail-chimp. Newsletter subscription is working fine and syncing. Order is not ...
4
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0answers
36 views

Magento 2 Send Order Emails Without Cron

Due to some issue order emails are not sending with cron and always remain with pending status. So I have to send it without cron. I have changed it to Send Asynchronously from Admin configuration. ...
4
votes
2answers
754 views

Disable Order Confirmation Email for particular customer group

Is there a way to disable a Magento Order Confirmation Email for a particular customer group ? I won't mind someone giving me a guide on how to create a custom module for this function. Thanks
3
votes
2answers
94 views

Magento 2 - Include Customizable Options in Email Template

I need to include product Customizable Options with price in order email template. For this I have modified the code and added the Customizable Options code. All are showing fine but the Customizable ...
3
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0answers
614 views

Receiving Multiple Order Emails Magento 2

Occasionally multiple order emails are received by our order notification email from a single order. I cannot see any similar issues online currently for Magento 2 just for Magento 1 and was wondering ...
3
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0answers
505 views

Can i set reply to to customer email in order copy?

I would like to set the reply to address for order confirmation copy to the customer's email address. I magento backend you can configure to send order confirmation copy as a separate email. Is there ...
2
votes
1answer
48 views

Magento 2 order confirmation email not sent

I'm working on a clients' store, and face a problem with no order confirmations being sent. The following error is logged in system.log: [2019-06-11 11:53:04] main.ERROR: Invalid address format [] []...
2
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0answers
25 views

Magento 2 : Order confirmation email cron language picks up default language

I have multi language site. Created a cron job to send order confirmation email. I have created an email template for specific language. The problem is, shipping and billing country is displaying in ...
2
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0answers
17 views

Using Split Orders Extension but order confirmation mail is shooting for first order only instead of all

I'm using "order split" extension based on seller,means if there are 6 items in the cart having 3 different seller(have 2 item for each seller) then three orders(let's says order id as 500,501,502) ...
2
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0answers
42 views

Fooman EmailAttachment = 'Payment Methods' is blank on the emailed PDF but not on the manually created PDF for Magento 1

I have recently installed Fooman EmailAttachment module and my order email PDF doesn't display Payment Method information. Only payment method information is missing from Order PDF. Can anyone help ...
2
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0answers
39 views

How to check why magento store can't send email with new order

I'm meeting the problem with my store, I'm using 1.9.3.2, the email with orders can't send such as new order, new shipment, new invoice but contact email is working, I have checked the log file and ...
2
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0answers
54 views

Add custom payment info to email order

I've successfully created a magento 2 module with custom payment method using mage2gen.com, the problem is i need to show dynamic payment information at order email and pdf. I try check the app/code/...
2
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0answers
34 views

How to Magento 2 Last ordered id and how to get last 2 orders details

I have tried to show last 2 ordered details with that particular id. But there is only one last order details are showing.
2
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0answers
52 views

Issue in setting up Godaddy emails on Magento

We have recently migrated our email server to Godaddy and transactional emails have stopped working from Magento. We have tried all options but of no help. Our customers have stopped getting emails ...
2
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0answers
31 views

No email also not pushed to analytics

We have a site where sometimes when an order is made, it isn't pushed to google analytics (we're using the google api and the store id etc is correct as some orders get pushed) The only thing I ...
2
votes
1answer
372 views

How to add custom attribute in new order confirmation email in Magento 1.9.3?

I have created custom attribute for product code. I want to add this product code in new order confirmation email. How can I implement this? I have assigned these product codes to different products. ...
2
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0answers
527 views

Magento2 SOMETIME The order confirmation email is not sent

When an order is placed and payed, usually all emails are sent (confirmation to the customer and bcc to addresses specified in configuration.. 'Send Order Email Copy To' ) but I have two cases in wich ...
2
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0answers
196 views

Cash on delivery instruction field not showing in order details and order transactional emails

I've typed in some text into instructions field of cash on delivery payment method. The issue is that the content of this text area is not showing in order details, on the payment information section. ...
2
votes
0answers
382 views

Date Formatting Options - getCreatedAtFormatter($format)

The new order transactional email template passes in the number "2" and creates the format including the time. I wish to display just the Date. I would like to know what the different format options ...
2
votes
0answers
112 views

Magento 2 from developer to production mode e-mail / mail

Magento 2.1.2 If i change from developer to production mode the order email layout is little confused. Can help me somebody to fix that? developer mode: production mode:
2
votes
1answer
300 views

How Can I Configure Standing Order (Repeat Same Products Order Every Month to sent customer via Mail)

Initially customer able to selected products for standing Order list, Every month starting customer get alert for "Your Monthly Alert" via E-mail. How can i configure standing order.
2
votes
0answers
3k views

Order Confirmation Email Not Sending Magento 2

New order confirmation emails are not being sent out when an order is processed. If I add a comment to the order and click 'notify customer by email' that will send the update to your order ...
2
votes
1answer
973 views

M2 | sales email > customize price display > how to show only grand totals?

I'm trying to style Magento's transactional emails. I already managed it to edit and style the item display and included the item picture, but i haven't found a solution to only display the grandTotal ...
2
votes
1answer
154 views

Replacing SKU with unit price in email confirmation of order?

G'day, I've never worked with Magento before, so forgive my bull-in-a-china shop blundering. I've been asked to replace the SKU with the items unit price in the order confirmation email, and after ...
2
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0answers
756 views

How to send e-mail to customer after order payment was successful?

I need to send the confirmation e-mail to customer only on successful payment. How can I do it? I need to place that code in the controller that inserts the payment information in database and before ...
2
votes
0answers
75 views

Product price calculation on order emails and pdfs

I have a client that needs to increase product prices using catalog price rules. Unfortunately Magento shortsightedly min() the catalog price rules wherever they are found. I managed to change this ...
2
votes
0answers
942 views

Magento 1.9.1.0 Cron job / Order confirmation mail not sent

I've set up a Cron job through cPanel for my Magento install using the code: * * * * * wget -O /dev/null -q http://www.webpage.com/shop/cron.php > /dev/null (the cron.php file is in the ...
2
votes
1answer
1k views

Magento 2 - How to send e-mail to customer after order payment was successful

How to send e-mail to customer after order payment was successful, right its sending before the success payment. So, disabled the Order Emails from Magento back-end, so order emails are stopped. But ...
1
vote
0answers
22 views

Order “Send Mail” Button not working properly Magento 2

When I press the Send Email Button from order, it sometimes does not give any response, but by clicking multiple times it works. Any suggestions what might be the cause of this? Or which files to ...
1
vote
1answer
16 views

Magento 2 is sending order confirmation email when order is voided in Braintree and not created in Magento backend

I'm at a lost - orders are reporting that they received an order confirmation email (which I can see in our logs are being sent) but the orders are not actually created in our system. When I search ...
1
vote
0answers
256 views

The message should be an instance of \Zend_Mail when upgrade to Magento 2.3.1

I have upgraded my magento version to 2.3.1. On previous version i.e on 2.2.6 the sendgrid was working properly. Now I can see that sendgrid is not compatible with 2.3.1. What to do.. Because of ...
1
vote
2answers
97 views

Magento 2.3: How to attach a pdf file with new order mail?

I am using magento 2.3.1 I need to send a pdf with new order mail, I have already done that for magento 2.2.6 but that is not working with 2.3. Can any one help me with this?
1
vote
1answer
48 views

External image details getting added in order email template in Magento 2

I am trying to add product image in the sales order email template with overriding in the path /app/design/frontend/vendor/Mytheme/Magento_Sales/templates/email/items/order/default.phtml. Code ...
1
vote
0answers
21 views

How to show the different contents to the customer and admin in the new order email?

Please help. I need to do this for only one website as I have multiwebsite functionality in my project.
1
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0answers
31 views

Order - Sale related email not going in Magento 2.2.7

Recently I did following task on a Magento Store: Upgrade from 2.2.6 to 2.2.7 - After upgrade, everything was working fine. Chanaged server to higher configuration - shared hosting to shared hosting....
1
vote
0answers
49 views

cancel an order customer did not receive an email

I like to send an email to customer if admin cancel an order. Please help to solve the solution. Thank you.
1
vote
1answer
99 views

Magento 2 : How to add additional field in Email Template?

I have created my custom Payment Method in Magento2 and also 2 fields in Payment method now everything working fine now I want send the 2 additional field data in sales order email so how can I do ...
1
vote
0answers
108 views

How to override order.php vendor/magento/module-sales/Model/Order.php in custom module magento 2?

In Order.php i am trying to override getShippingMethod and getShippingDescription method but it is not loading the page and in logs Order.php <?php /** * Copyright © Magento, Inc. All rights ...
1
vote
1answer
518 views

Order Confirmation email: How to get order date with correct store timezone?

If I include the order date in my order confirmation email template via ... Order Date: {{var order.created_at}} ..., the resulting order confirmation emails contain the order date in UTC/GMT time. ...
1
vote
1answer
23 views

Emails not being sent when new orders are placed

This is what I've done so far - I've already configured the store's sales email to the correct email addresses - Test smtp (send test email) My mailgun configuration works properly. Email were ...
1
vote
0answers
70 views

Transactional Emails Logo showing wrong URL https:/=/ but i want URL https://

Current URL <img src=3D"https:/=/magento225.com/pub/media/email/logo/stores/1/logo_email.png" alt=3D"></a> But I want <img src=3D"https://magento225.com/pub/media/email/logo/stores/1/...
1
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0answers
21 views

M2.2.5 Problem with order email

Order email was working fine. Now it's not. I don't know what I changed and now it's not working. Only thing I changed in the meantime, was to add a few emails to send the order also. Other emails ...
1
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0answers
133 views

Loop through order collection and send email invoice

I try to loop through my order collection to make invoice order and send invoice email programmatically,all the invoice were created successfully, but only the invoice email from last order in loop ...
1
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0answers
199 views

Where do the accessible variables come in in e-mail marketing templates?

In normal templates it is possible to know which class is being loaded through xml and in this way it is possible to overwrite classes and methods by creating modules. We can even add new methods. ...
1
vote
0answers
68 views

Add attribute in magento order email confirmation

Need some help to add a custom attribute to my email order confirmation. I have an attribute Location that I would like to be shown under the product sku in the order confirmation email. Could any ...
1
vote
0answers
92 views

Magento 2.1: How to add product custom attribute to order confirmation email?

How can we add product custom attribute in new order email ? For example custom product attribute my_sku
1
vote
0answers
43 views

Magento 2.1.8: SMTP - Configured store email addresses are not reflecting in the email

I'm using Mageplaza SMTP extension to send the emails from my Magento store. I've configured Email Addresses for my Store and also updated sales email configuration. However, when email send upon ...
1
vote
0answers
133 views

magento 1.9 as guest Customer e-mail is required while it is filled in

Best, I searched the internet but i cant find a solution. magento 1.9 checkout as guest Customer e-mail is required while it is filled in Stack trace: #0 /public_html/app/code/core/Mage/Customer/...
1
vote
1answer
373 views

Magento 2: Overriding email CSS in custom theme

I have created my own custom theme. When customer places an order, order email does not load css correctly. I directly changed in core css files of luma and blank theme but it seems like fall back is ...