Questions tagged [order-confirmation]

The tag has no usage guidance.

23 questions with no upvoted or accepted answers
Filter by
Sorted by
Tagged with
2
votes
0answers
78 views

After Hostforweb migration - Order Confirmation Emails are not being sent; Everything else works fine!

Magento 1.9.1 Aschroder.com SMTP Pro Email Extension Sendgrid.com We were affected by the Hostforweb recent meltdown (migrating the site to New York having an outage and then being assigned new IP's ...
2
votes
1answer
34 views

Varying order confirmation email based on product sku

I'm trying to add a link to the order confirmation IF the order has the word ebook. This is a bundled product so it doesn't bring in the SKU for the product I'm referring to. I don't know this is ...
1
vote
0answers
36 views

Order confirmation not received to the customer

1 (maybe a few more) specific customers are not receiving their order confirmations. This is odd since every other customer is not having this issue in any way. Emails are received by both us and the ...
1
vote
0answers
33 views

Downloadable link doesn't appear in email confirmation

The Issue I have a bundled product with a downloadable product as a bundled item. After purchase, I see the downloadable product in the order confirmation but the link DOES NOT exist to download ...
1
vote
0answers
342 views

Magento 1.9.3 Automatically generate pdf file of new orders

In Magento, we can manually create a order confirmation in PDF file in admin. I would like to make this happen automatically. So every time a customer has placed an order, I would like Magento to ...
1
vote
0answers
25 views

Order Confirmation email intermittent totals alignment issue

Recently our order confirmation emails have started to have an issue. Intermittently we will have an email where the Subtotal, Shipping, Discount and Grand Total will align left instead of right. I ...
1
vote
1answer
70 views

Send a second order confirmation email for a specific product

It has been a while since I have worked on a Magento site. But I'm fairly certain this functionality might already be included somewhere, or there might be a free extension to achieve it. The store ...
1
vote
0answers
312 views

How to include order comment in order confirmation email

same as title, how do I get order comment from checkout page to be included in the order confirmation email? I'm using Magento 1.9. I can understand it is transactional email template that need to be ...
1
vote
1answer
226 views

How to add product url and thumbnail in order-confirmation mail

I have used module-sales/view/frontend/templates/email/items/order/ default.html <?php /** * Copyright © 2016 Magento. All rights reserved. * See COPYING.txt for license details. */ // @...
1
vote
0answers
405 views

Order detail page says “Customer not notified” for orders placed using PayPal

If a customer pays by creditcard (Authorize.net) a comment in the order detail page says Customer Notified If a customer pays via PayPal the comment on order detail page says Customer Not ...
1
vote
0answers
430 views

Pay-Pal / No Order confirmation is sent

After updating to Magento 1.9.1.0 there are no order confirmations sent when a customer pays throug PayPal. Every other payment works fine, also PayPal was working fine before I updated. I receive ...
0
votes
1answer
33 views

Code for sending order confirmation and its working

I have a data ware house running in PostgreSQL server ,i'm loading data using PYTHON to the DWH from Magento, I want to consolidate all the mailing process from my DWH , for which i have devised a ...
0
votes
0answers
158 views

Magento 2 Order confirmation page not shown

When paying with PayPal Plus (Creditcards, PayPal) the user is not forwarded to the order confirmation page, but to the cart. The cart is then empty.
0
votes
0answers
25 views

Order comfirmation email is not sent to customer Magento 2.1.0?

Order confirmation emails not working in magento 2.1.0, I have seen a message in admin order view page: Order # 8000001098 (The order confirmation email is not sent) Other transactional emails ...
0
votes
1answer
166 views

Problem with confirmation email for guest's order (Magento CE 1.9)

I found two problems with the email confirmation order made by a guest with Magento CE 1.9. I receive the confirmation email only on one email account, even if I set it up on two email account I don'...
0
votes
1answer
84 views

Order confirmation mails are not sending in Magento 1.9.3.0

Recently, I setup magento 1.9.3.0 staging environment in AWS, site is working without any problem except Order confirmation mails, when i avoid cron, mails are sending but when i use cron mails are ...
0
votes
0answers
92 views

Customers using paypal not receiving magento order confirmation

We are using CE1.9.2.4 with all patches installed. We offer Paypal express checkout as a form of payment. Customers who are paying with paypal are not receiving the Magento order confirmation after ...
0
votes
1answer
922 views

Edit billing and shipping address in email template

In magento 2 how to remove coma from billing and shipping address of order confirmation email template. Order confirmation mail is called from "order_new.html" file. In this file billing address is ...
0
votes
1answer
88 views

Create Order Confirmation Link

In want to add an unique link in the transactional email template, that confirms the order and sets the Status from On Hold to Pending. To make the link unique I am using the order id. Is there a way ...
0
votes
1answer
131 views

How to override email/items.phtml and email/items/default.phtml to include product url and thumbnail in magento2.1.3

I have developed one module in magento-2.1.3. on the name of Shelltag/SalesOrder/. I want to override items.phtml file and default.html from module-sales/ in this. I don't want to edit core file. So, ...
0
votes
2answers
327 views

Order email confirmation

I am using SMTP pro extension for managing emails. Customer email confirmation was working fine previously, although no configuration was changed, i am having issue with order email confirmation. ...
0
votes
1answer
1k views

Magento 2 not sending emails

My Magento 2 webshop don't send any email. My cronjob is running and The settings are the same as in this ticket: order confirmation email not send in magento 2 Does anyone have any idea what might ...
0
votes
1answer
483 views

No order confirmation when a customer chooses payment method paypal or sofort Magento 1.9

We are offering different payment methods like PayPal, credit card, "sofort". When a customer chooses one of these methods, he gets redirected to the payment page but there is no order confirmation ...