Questions tagged [order-confirmation]

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1 answer
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Magento 2.4: How to change text "Order #" to "Confirmation #" in printed page that appears post order placement?

It happens too often that customers call or email, worried that there were two orders created when they only placed on order. The reason this happens is that Magento issues an order number such as ...
0 votes
1 answer
20 views

Magento 2.4. Hide Shipping & Handling in Order Confirmation E-Mail

I'm having a problem with my order confirmation e-mail. Yesterday it didn't show a position for shipping and handling, but now it does. As a wholesale it's not possible for us to calculate shipping ...
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0 votes
0 answers
24 views

How to edit the word "Comment" from email confirmation. Magento 2.4.2

All i'm trying to do is change the word "comment" on the email confirmation email. Thought there might have been a comments phtml in vendor/magento_sales but there is not.
0 votes
1 answer
150 views

Generate order confirmation PDF

I am creating a module, that should send invoices and the order(confirmation) pdfs to some declared E-Mail addresses. I am able to do so for the invoices. But I dont know how to generate the order-...
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1 vote
0 answers
17 views

order placing emails not sending to admin

I am using magento 2.3 for one of my clients. I am facing an issue that one of my customer placed an order. He is receiving the order detail mails. but i had not received the order placed mail. how ...
2 votes
0 answers
47 views

Issues with Magento (ZEND MAIL + Customers do not receive the Order Confirmation)

I'm new here! I sign up to this forum because I have encountered some problems with my Magento (version: 1.8.1.0). When a customer ends the checkout by clicking on "Effettua Ordine" ("...
0 votes
0 answers
72 views

Duplicate order confirmation

After we upgraded from Magento 2.2.7 to 2.3 we have come across that customers get duplicate confirmation emails. I can see there is some related issues here, but not for Magento 2.3. Anyone that ...
0 votes
1 answer
42 views

Code for sending order confirmation and its working

I have a data ware house running in PostgreSQL server ,i'm loading data using PYTHON to the DWH from Magento, I want to consolidate all the mailing process from my DWH , for which i have devised a ...
  • 115
11 votes
5 answers
13k views

Magento2 checkout/onepage/success redirects to cart

When I use PayPal Plus(PayPal, credit cards) ,the checkout success page is not shown. Instead is redirected to checkout/cart/. The redirection happens in this file: Magento\Checkout\Controller\...
  • 477
0 votes
0 answers
285 views

Magento 2 Order confirmation page not shown

When paying with PayPal Plus (Creditcards, PayPal) the user is not forwarded to the order confirmation page, but to the cart. The cart is then empty.
  • 477
2 votes
1 answer
728 views

How to set "This is a no-reply email" in order confirmation email?

I want to set "This is a no-reply email, we will not see any emails sent to this address" in order confirmation email so how can i do that ?
1 vote
1 answer
189 views

Order Confirmation SMS is going before payment done

My website is on Magento 2.1.9v and I'm using SpringEdge extension for SMS notification. Issue: when customers redirect to Pay through Paytm or PayUmoney Order Placed SMS send before they pay. When ...
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1 vote
0 answers
39 views

Order comfirmation email is not sent to customer Magento 2.1.0?

Order confirmation emails not working in magento 2.1.0, I have seen a message in admin order view page: Order # 8000001098 (The order confirmation email is not sent) Other transactional emails are ...
  • 1,965
1 vote
0 answers
52 views

Order confirmation not received to the customer

1 (maybe a few more) specific customers are not receiving their order confirmations. This is odd since every other customer is not having this issue in any way. Emails are received by both us and the ...
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0 votes
1 answer
38 views

Not getting Order Confirmation Emails but I get the "Welcome, Allysin!" Email after registering while placing an order

Magento 1.9.3.7 out of the box Porto theme I did a new Magento install. I put the Porto theme in, added categories and products and put in all the relevant info. Now, when placing a test order - I ...
  • 276
2 votes
1 answer
2k views

Magento 2.2 How to add product sku to order confirmation email?

I am working on a new site using Magento 2.2. This is my first project using Magento 2. Can anyone guide me how to add the product SKU to the order confirmation email? When I go to Backend -> ...
0 votes
1 answer
138 views

How to send order grand total exclude VAT to on of our affiliates

we have to send order total to one of affiliate along with other bits like order ID etc. we have managed everything but the problem is we can not fetch the order total exclude VAT. we have used code "...
  • 295
0 votes
1 answer
299 views

Display a link if SKU exists

I'm trying to add a link to an order confirmation email. The link should only display if SKU 2133 exists. The problem when SKU 2133 exists it displays SKU 2133 does not exist. Before adding the ...
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2 votes
0 answers
111 views

After Hostforweb migration - Order Confirmation Emails are not being sent; Everything else works fine!

Magento 1.9.1 Aschroder.com SMTP Pro Email Extension Sendgrid.com We were affected by the Hostforweb recent meltdown (migrating the site to New York having an outage and then being assigned new IP's ...
  • 276
2 votes
1 answer
61 views

Varying order confirmation email based on product sku

I'm trying to add a link to the order confirmation IF the order has the word ebook. This is a bundled product so it doesn't bring in the SKU for the product I'm referring to. I don't know this is ...
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1 vote
0 answers
59 views

Downloadable link doesn't appear in email confirmation

The Issue I have a bundled product with a downloadable product as a bundled item. After purchase, I see the downloadable product in the order confirmation but the link DOES NOT exist to download ...
  • 33
0 votes
1 answer
277 views

Problem with confirmation email for guest's order (Magento CE 1.9)

I found two problems with the email confirmation order made by a guest with Magento CE 1.9. I receive the confirmation email only on one email account, even if I set it up on two email account I don'...
0 votes
1 answer
99 views

Order confirmation mails are not sending in Magento 1.9.3.0

Recently, I setup magento 1.9.3.0 staging environment in AWS, site is working without any problem except Order confirmation mails, when i avoid cron, mails are sending but when i use cron mails are ...
0 votes
0 answers
131 views

Customers using paypal not receiving magento order confirmation

We are using CE1.9.2.4 with all patches installed. We offer Paypal express checkout as a form of payment. Customers who are paying with paypal are not receiving the Magento order confirmation after ...
3 votes
1 answer
6k views

Where is this "{{template config_path="design/email/footer"}}" found? (it is at the end of the Order Confirmation Email template)

Magento 1.9.1 Porto theme I go into System --) Transactional Emails and I find the new_order Template. I am trying to change the font size (what is the best way to do that anyway? I am currently ...
  • 276
0 votes
1 answer
2k views

Magento 2 not sending emails

My Magento 2 webshop don't send any email. My cronjob is running and The settings are the same as in this ticket: order confirmation email not send in magento 2 Does anyone have any idea what might ...
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1 vote
1 answer
2k views

Order Confirmation Email ends up in the SPAM folder

Magento 1.9.1 Sendgrid free version We use the Sendgrid free version to send out the Confirmation Emails to customers...it worked great but now it seems many people get the Confirmation Email in ...
  • 276
1 vote
2 answers
3k views

Edit billing and shipping address in email template

In magento 2 how to remove coma from billing and shipping address of order confirmation email template. Order confirmation mail is called from "order_new.html" file. In this file billing address is ...
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1 vote
0 answers
409 views

Magento 1.9.3 Automatically generate pdf file of new orders

In Magento, we can manually create a order confirmation in PDF file in admin. I would like to make this happen automatically. So every time a customer has placed an order, I would like Magento to ...
4 votes
1 answer
8k views

Magento 2 Order Confirmation Email Send Programatically from Success.php

I have disabled Order Confirmation Email from backend because I want to send Order Email when User redirect to Success.phtml after order successfully placed. I have created Plugins for it di.xml <...
1 vote
0 answers
53 views

Order Confirmation email intermittent totals alignment issue

Recently our order confirmation emails have started to have an issue. Intermittently we will have an email where the Subtotal, Shipping, Discount and Grand Total will align left instead of right. I ...
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1 vote
1 answer
114 views

Send a second order confirmation email for a specific product

It has been a while since I have worked on a Magento site. But I'm fairly certain this functionality might already be included somewhere, or there might be a free extension to achieve it. The store ...
  • 133
1 vote
0 answers
351 views

How to include order comment in order confirmation email

same as title, how do I get order comment from checkout page to be included in the order confirmation email? I'm using Magento 1.9. I can understand it is transactional email template that need to be ...
0 votes
1 answer
127 views

Create Order Confirmation Link

In want to add an unique link in the transactional email template, that confirms the order and sets the Status from On Hold to Pending. To make the link unique I am using the order id. Is there a way ...
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1 vote
1 answer
294 views

How to add product url and thumbnail in order-confirmation mail

I have used module-sales/view/frontend/templates/email/items/order/ default.html <?php /** * Copyright © 2016 Magento. All rights reserved. * See COPYING.txt for license details. */ // @...
0 votes
1 answer
218 views

How to override email/items.phtml and email/items/default.phtml to include product url and thumbnail in magento2.1.3

I have developed one module in magento-2.1.3. on the name of Shelltag/SalesOrder/. I want to override items.phtml file and default.html from module-sales/ in this. I don't want to edit core file. So, ...
0 votes
1 answer
787 views

No order confirmation when a customer chooses payment method paypal or sofort Magento 1.9

We are offering different payment methods like PayPal, credit card, "sofort". When a customer chooses one of these methods, he gets redirected to the payment page but there is no order confirmation ...
9 votes
2 answers
26k views

how to get product thumbnail and product url in order confirmation email

I have tried already mentioned solution for getting product thumbnail image along with product url (link to product)using below solution /vendor/magento/module-sales/view/frontend/templates/order/...
0 votes
1 answer
1k views

New Order Email - Need to change payment information font

We send out a New Order Confirmation and the font size of the credit card information and Processed amount are too big, I like to change the font size. I have tried to do this in the Magento Admin ...
1 vote
0 answers
549 views

Order detail page says "Customer not notified" for orders placed using PayPal

If a customer pays by creditcard (Authorize.net) a comment in the order detail page says Customer Notified If a customer pays via PayPal the comment on order detail page says Customer Not ...
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3 votes
2 answers
12k views

How to get the thumbnail image with getAttributeRawValue

I have a script to show related products in order confirmation emails but it gets the large, main image and not the thumbnail. In some emails clients this splatters these gigantic images and messes up ...
  • 799
0 votes
1 answer
47 views

Order confirmation email send to wierd email adresses

Magento is sending the order confirmation mail to my store email but also to a gmail a hotmail and other email address. I also receive the confirmation mail 2 times. How do I resolve this issue?
0 votes
2 answers
3k views

Order confirmation mail not sent

So i have a slightly big problem and would need a solution fast for my website. Only the order confirmation/invoice confirmation etc etc mails are not being sent! All the other mails (including order ...
0 votes
2 answers
360 views

Order email confirmation

I am using SMTP pro extension for managing emails. Customer email confirmation was working fine previously, although no configuration was changed, i am having issue with order email confirmation. ...
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1 vote
1 answer
53 views

set order confirmation email step

When customer make an order. I cannot received order confirmation trough email. Customer also cannot received it. Please advice on how to fix this issue.
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1 vote
1 answer
427 views

invalid Blocktype on Mage_Core_Model_Email_Template_Filter

I'm running Magento CE 1.9.1.0 with Firegento GermanSetup. When completing a order, no order confirmations via email are sent instead I get this error stack: exception 'Mage_Core_Exception' with ...
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6 votes
1 answer
2k views

Magento 1.9.1 Email Queue - Order Email Being Sent to Numerous Customers

I am having issues with the order emails. This is not the typical issue with emails not sending. I have a cron job set up properly and all order emails are properly being sent to customers. BUT......
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15 votes
3 answers
25k views

Magento not sending order confirmation emails to admin

I'm at loss on what to do. This morning I configured cron and according to Aoe_Scheduler the emails in the queue are sent each 5 minutes. I don't, however, receive new order confirmations on my email ...
  • 365
8 votes
2 answers
17k views

Does Magento 1 log transactional mails that were sent? [closed]

Can you view the automated transactional emails that have been sent by the system like order confirmations, password forgotten-mails and more? Is there some kind of a mail log which you can view ...
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1 vote
0 answers
444 views

Pay-Pal / No Order confirmation is sent

After updating to Magento 1.9.1.0 there are no order confirmations sent when a customer pays throug PayPal. Every other payment works fine, also PayPal was working fine before I updated. I receive ...
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