Questions tagged [forgot-password]

General questions related to the feature that is available for the the front-end users in all the versions of Magento to request for generating a new password when they forget their existing password.

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Magento 2 Reset Password Confirmation email templete link url not generate properly

Error Screenshot : https://i.imgur.com/SIAjq0C.png <!--@subject {{trans "Reset your %store_name password" store_name=$store.frontend_name}} @--> <!--@vars { "var store....
Keval Chauhan's user avatar
0 votes
0 answers
30 views

Magento2 reset password token not in readable code form

Magento2 how to convert resed password toke to readable format In M2.3 do you now how was this rp token string getting converted to code that we enter {{trans "your reset token :%token" ...
Arjun's user avatar
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0 votes
2 answers
755 views

Reset password not working in magento 2.4.5

The reset password is not working, I'm receiving the email, and reset link is working. After entering the new password and submit, it says that the password reset link has expired. I'm using Porto ...
Sandeep Nair's user avatar
0 votes
2 answers
749 views

Magento 2.4.5 In Customer Forgot password link, reset my password button is disabled after the upgrade

After the upgrade from 2.4.3 to 2.4.5, I see that new code has been added in the upgraded forgotpassword.html that is disabling the reset button. How can I enable it please Edit: Extending ...
Siri's user avatar
  • 115
0 votes
1 answer
145 views

Forget Password is not working after upgrading to 2.4.3

I clicked forgot password and then input data. I received message reset password, so I send change password but got error like this. How can I fix it?
Bohdan V.'s user avatar
0 votes
2 answers
278 views

Forgot password email template (custom) issue | Magento 2.4

I have overridden the default email template for "forgot password" vendors/magento/module-customer/view/frontend/email/password_new.html When I click the "forgot your password?" ...
Ajwad Syed's user avatar
  • 1,591
0 votes
1 answer
354 views

Forgotten password e-mail not sent: Malformed UTF-8 characters, possibly incorrectly encoded

After upgrading from Magento 2.3.4 to 2.4.3-p3, when I ask Magento to send the "Forgot password" email, I get instead of the expected template: Malformed UTF-8 characters, possibly ...
Kallard's user avatar
  • 21
0 votes
0 answers
141 views

Magento 2.3.5 Customer getting wrong reset password link in email

We have 2 store_view and both are pointed on the different domain. Desktop Store URL: www.example.com Mobile Store URL: m.example.com Customers are sharing on the website. Customer account ...
Vinod Kumar's user avatar
  • 2,045
1 vote
1 answer
1k views

Magento2.4.2 Too many password reset requests

About to migrate. I get this issue for Admins. I need to disable this so my team (18 people) can choose their own passwords. Can I disable this ? If only for an hour or so.
RoboxFuze's user avatar
1 vote
1 answer
366 views

Magento 2: Reset Password is taking previously used password

When checking the Reset Password in Magento, I can see that there is no validation when using the new password with already used passwords. Is this the default functionality in Magento or is there any ...
MagentoDev's user avatar
0 votes
0 answers
261 views

Forgot Password redirect to different store page after submitting email on front end

I have multiple store and when customer submit his email address. It redirect to another store login page. How could I redirect to the current store that the customer send his email.
Rosario Bagaskara's user avatar
0 votes
0 answers
113 views

Validate class not found from basename 'Magento\Framework\Validator\EmailAddress' Error while doing Forgot your password

I am using Magento 2.3.3. when customer clicks on forget password and enters email address. After clicking on Reset Password it gives this error Validate class not found from basename 'Magento\...
Nafsss's user avatar
  • 760
1 vote
1 answer
233 views

Magento 1 - How to trigger the password reset email to customer , instead of an email with an auto-generated password?

Magento 1 - How to trigger the password reset email to customer , instead of an email with an auto-generated password ?
Hamendra Sunthwal's user avatar
0 votes
2 answers
3k views

Customer Reset Password not working in magento 2.3

I am trying to reset my password as a customer. After going to the link received from email when i try to reset my password i am getting this error. See https://prnt.sc/p7ksmr. Can any one help me in ...
Nafsss's user avatar
  • 760
0 votes
1 answer
258 views

Magento 1.9.4.2 reset password not working

I updated my website from 1.8.1.0 to 1.9.4.2 When a customer tries to reset their password the following error occurs: Invalid method Mage_Customer_Model_Customer::changeResetPasswordLinkCustomerId(...
Shahd Sideek's user avatar
0 votes
2 answers
746 views

Password reset email is not sending

I have tried to reset the password via "forgot password" link in the login page. After I fill in the email address and clicked submit. I have got the below message If there is an account associated ...
Siva's user avatar
  • 1,120
0 votes
3 answers
351 views

Magento 2 How to get customer info on resetpasswordpost controller?

Magento 2 How to get customer info on customer/account/resetpasswordpost controller? I am trying this code - echo "<pre>"; print_r($this->session->getData()); and getting this response ...
sumeet bajaj's user avatar
  • 1,286
0 votes
0 answers
80 views

Magento 1.9.2.3 Customer Password Reset return "Your password reset link has expired"

Forgot Your Password Not working at the customer end, how to solve this error? If click Reset Password from Email returns Your password reset link has expired.
zus's user avatar
  • 155
0 votes
2 answers
3k views

Magento2: How to get Reset password link in custom email template

How to get Reset password link in the custom email template? I am able to get a token like this - $customToken = $this->_userHelper->generateResetPasswordLinkToken(); $reset_password_link = $...
sumeet bajaj's user avatar
  • 1,286
1 vote
1 answer
589 views

M2 - Mass mailing reset password email

I want to send all the user the reset password email, we have over 6000 user so it can't be done by hand. I found this script from this website: <?php //place this before any script you ...
n00bly's user avatar
  • 623
3 votes
1 answer
1k views

Magento 2.3.0 Reset password page showing blank

For some reason in our 2.3.0 installation the admin's reset password page does not show the form. There is nothing appearing in the Magento error logs or reports. Also server logs are not showing ...
Webninja's user avatar
  • 1,591
0 votes
0 answers
328 views

Blank Email Magento 2 - Order / Password

At my shop I have the problem that when someone creates a new order, the order confirmation (email) is simply displayed blank (white page). The email address is also not displayed correctly. If you ...
Mehmet Acar's user avatar