Questions tagged [email]

Questions about emails sent by Magento in general

543 questions with no upvoted or accepted answers
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7
votes
0answers
868 views

Debugging emails

I have a Magento ver. 2.1.3 setup that is not sending any emails. I'm trying to fix this, but nothing I do seems to work. My server has protections against spam which forces scripts to use SMTP. I'...
5
votes
0answers
31 views

Magento 2 : Is there any idea how product will come in mailchimp after connect my magento with mailchimp?

I just need to use Product Recommendations block in mailchimp account. My magento store is already connected with mailchimp account but i can not seen any product inside this product block in ...
4
votes
2answers
3k views

Magento 2: Transportbuilder sending empty mails

I'm trying to use the transportbuilder to send an custom email in my module. I succeed in sending an email, but the body is always empty. This is my email_templates.xml (placed in view/frontend/email/...
4
votes
0answers
556 views

E-mail field not required on checkout

I have a Magento 1.9.1 installation and I wish to convert the e-mail field to be non-required on the checkout process.
3
votes
0answers
36 views

Magento 2 Customer name always “guest” for PayPal Express/User name not save

When I get an order from PayPal Express the customer name in the confirmation mail is always "Guest". I checked the mail template and there it says <p class="greeting">{{...
3
votes
1answer
160 views

Email Template Error with spanish characters

I am sending a custom email, the custom template data is in Spanish. if the template is in the English language it's working perfectly. but in Spanish language, it shows me unknown error. it's not ...
3
votes
0answers
46 views

Email not sending from admin in magento2

If I can place an order from the frontend, then the order email was sent successfully. But in the admin side, (Invoice, shipment, notify, send email) Email is not sending in live. But both side ...
3
votes
0answers
476 views

How to show image in custom email. Magento 2

I'm getting my custom data from email function and also I'm getting the Product image URL to show it in mail now I tried many ways to show my image in email but its not working for me my custom email ...
3
votes
1answer
1k views

Alert stock email not received

I've configured my Magento ver. 2.2.4 to send email to customers that have registered themselves for an stock alert when the product which is "out of stock" goes to be back in stock, but when I try to ...
3
votes
2answers
2k views

Magento 2:- "Forgot your password?" issue from admin side

I try to change admin password by Forgot your password link but I did not get any email for Forgot password.
3
votes
0answers
33 views

Get UnProccessed Email Default Email Template In Magento1

I am trying to fetch the email template html with processing the variable. I want forgot_password default template without processing the default variable. Is it possible to that template without ...
3
votes
0answers
791 views

Receiving Multiple Order Emails Magento 2

Occasionally multiple order emails are received by our order notification email from a single order. I cannot see any similar issues online currently for Magento 2 just for Magento 1 and was wondering ...
3
votes
0answers
853 views

How to send invoice mail automatically when invoice is created on Magento 2

What i tried to do, is to send invoice mail automatically to the customer when I successfully created an invoice. By default the invoice mail in send just when i checked the Email Copy Invoice and ...
3
votes
1answer
74 views

M1 import orders disable all emails

We're working on importing orders from a legacy system into a Magento 1.9.2.3 store. We have a script that creates the customer if he doesn't exist and creates the order. We want to make ...
3
votes
1answer
289 views

Send email from observer using smtp on magento 2

I have this observer, and now i send emails via php mail() function, but i want to use the SMTP. Can anyone tell me which steep i need to follow? public function sendNotification($to,$subject,$...
3
votes
0answers
579 views

Magento 2: Setting cron job for changing order status, can affect on performance?

I want to set cron job for order confirm. Below controller code Confirm.php used for confirm order from my fronted custom module. This will Set order status confirm. This is working fine. <?php ...
3
votes
1answer
1k views

M2 | sales email > customize price display > how to show only grand totals?

I'm trying to style Magento's transactional emails. I already managed it to edit and style the item display and included the item picture, but i haven't found a solution to only display the grandTotal ...
3
votes
0answers
87 views

Email.less won't compile

I tried to customize my emails with the _email-extend.less in my theme. But no matter what I try to do at the end Magento only compiles the email-inline.css instead of the email.css. I also tried to ...
3
votes
5answers
2k views

Non-transactional emails are not being sent (email confirmation, welcome email, shipping)

I've looked at the core-email queue in the SQL database and only "new order" and "update order" are being sent in the queue for the CRON job. I've read somewhere that there might be an exception and ...
3
votes
0answers
462 views

Email validation in registration form to exclude example addresses

My current registration form only validates the proper input email format. Where my validation.js file has ['validate-email', 'Please enter a valid email address. For example johndoe@domain.com.', ...
3
votes
1answer
312 views

problem with 1.9.1.1 & email template

After some actions - especially relating to transactional emails - in the frontend (e.g. new customer signup, newsletter signup, forgot password etc.) there's a blank page (e.g. www.domain.com/...
2
votes
0answers
37 views

How to determine refund type while issuing credit memo ? (Magento 2)

i am implementing an functionality where i need to determine refund type while issuing credit memo so based on that i can send different email template to customers. I have checked in Magento\Sales\...
2
votes
2answers
96 views

Magento 2 : Get shipping method using observer

I am trying to get the the shipping method using observer but I cant seem to get it to work, this is what I have for the ShippingTypeEmail.php <?php namespace vendor\Emails\Observer; use Magento\...
2
votes
0answers
90 views

How to unsubscribe customers on mass / bulk in Magento 2.3

We have migrated from M1 to M2, and it appears on M1 we had customers "subscribed" in Magento admin but had subsequently unsubscribed in our email platform. Unfortunately, this had not ...
2
votes
0answers
52 views

Error sending emails "Magento\Framework\Mail\MimeMessage"

Every time magento has to send an email to the customer either for sale, or for anything that has to do with operations that require sending an email to the customer.   I have checked the log system....
2
votes
0answers
400 views

order confirmation email send twice for customer

When placing an order the customer receives two duplicate confirmation emails. I found this solution: New order email being sent twice but I can't find anything in the database !! I don't know what ...
2
votes
0answers
471 views

Magento 2.3.4 Emails have 2 content type headers

I am getting a few rejected emails undelivered from my Magento 2 install with the following error message or similar, but only about 1% at most of all customers (1000's), this problem does not occur ...
2
votes
2answers
309 views

Magento 2.3.3 Undefined property EmailMessage.php

I am having this issue after upgrading to magento 2.3.3 and applied the email patch they provided. When try to send email I get: report.CRITICAL: Notice: Undefined property:Magento\Framework\Mail\...
2
votes
3answers
272 views

How embedded CSS in transactional email works?

I have a very frustrating issue with the Magento 2 sales order emails. Through experimentation, I worked out the locations of the many files that are used to comprise these emails. At some point, I ...
2
votes
2answers
292 views

Magento 2 : How to add custom parameter in invoice template email

I want to add a custom parameter in the invoice template and display that template. so please give me any solution on how to do that?
2
votes
1answer
220 views

Magento 2:How to enable google customer review survey email from google merchant center

I am implementing the google customer review on success page. It's working fine. But survey email confirmation is not sending to customer after complete the order. Any suggestions?
2
votes
1answer
153 views

Magento 2 order confirmation email not sent

I'm working on a clients' store, and face a problem with no order confirmations being sent. The following error is logged in system.log: [2019-06-11 11:53:04] main.ERROR: Invalid address format [] []...
2
votes
0answers
729 views

Email Sender name is not correct in all emails in Magento 2.3

After upgrading in Magento 2.3.1, Email sender name is not showing correct as configured in admin. If Email info@example.com is configured in admin then sender name is showing "info". How can I fix ...
2
votes
1answer
106 views

Email not sending magento 2

I sending email from one custom module so everything is working fine but If I change from , I am not getting emails. public function beforeSendMessage(\Magento\Email\Model\Transport $subject) { ...
2
votes
1answer
54 views

change email template before sending email

Guys am trying to modifying variables used in email templates, like store name, store email for every email. How can we do this good manner? Add plugin on \Magento\Framework\Mail\TransportInterface ...
2
votes
0answers
48 views

Change VAT text to Sales Email

How can I change "VAT" with another text in the sales email? Magento 2.2.2. Thanks.
2
votes
0answers
265 views

PHP Fatal error: Cannot declare class Zend_Mail_Message after composer update Magento 2.2.7

Does anybody know how to fix this? When running the index PHP Fatal error: Cannot declare class Zend_Mail_Message I already tried Deletion of cache, redis, generated folder etc Setup upgrade and ...
2
votes
0answers
108 views

Some invoices not showing on grid and email not sent, but row are created in DB

We have been having this occasional issue, for some orders, the payment is processed (by any of our methods), the sales_flat_invoice_* records are created for the invoice, the items and the grid. But ...
2
votes
0answers
315 views

How to override Magento 2 welcome email upon new customer account creation

I need to customize default Magento welcome email template which is sending upon new customer account creation in my custom module. I'm using the following functions for sending welcome email upon ...
2
votes
0answers
31 views

Some users can not request the new password mail

I'm not able to figure out, why some users can not request the "Forgot Password E-Mails", so Magento can not send them to the users. Magento shows message like "the mail isn't a correct one". Tested ...
2
votes
0answers
437 views

Pass array of data from email template to phtml in Magento 2.2.5

In magento 2.2.5, I need to pass data from mail template to phtml file. I did this using this link. But I cannot pass array of data in it. only text it is accepting. I am getting this error: Error ...
2
votes
0answers
42 views

How to check why magento store can't send email with new order

I'm meeting the problem with my store, I'm using 1.9.3.2, the email with orders can't send such as new order, new shipment, new invoice but contact email is working, I have checked the log file and ...
2
votes
0answers
65 views

Magento 1.9.2 - Encrypt the password from the php file

I created a file for sending the email from my site in php via SMTP. To do this I followed a guide where he said that you had to write as text in the sending file (MailSMTP.php) both the email address ...
2
votes
0answers
424 views

Check if email already subscribed (on newsletter)

I have a custom popup for email signup to the newsletter, and add the email via a custom module, which works fine.. but, It seems to allow duplicate emails, which I don't want. How can I check if an ...
2
votes
0answers
30 views

Send email to admin during extension installation?

I want to send an email to admin (website owner) to notify that our extension has been installed in your web store. For that, I have developing an extension but not getting any way to shoot the email ...
2
votes
0answers
100 views

After Hostforweb migration - Order Confirmation Emails are not being sent; Everything else works fine!

Magento 1.9.1 Aschroder.com SMTP Pro Email Extension Sendgrid.com We were affected by the Hostforweb recent meltdown (migrating the site to New York having an outage and then being assigned new IP's ...
2
votes
1answer
38 views

Magento dropshipper e-mails

I am making an extension that filters each order and send out an e-mail to each drop shipper in order. Example Order with 3 products. 2 products from drop shippers A and 1 product from drop shipper ...
2
votes
1answer
287 views

Why magento 2.1.9 not sending confirmation email after successful password reset?

In magento2 - after reset password conformation mail not send. We have default functionality in Magento 1.x but how is it possible in Magento 2.x? Thanks in advanced.
2
votes
1answer
681 views

How to add custom attribute in new order confirmation email in Magento 1.9.3?

I have created custom attribute for product code. I want to add this product code in new order confirmation email. How can I implement this? I have assigned these product codes to different products. ...
2
votes
1answer
268 views

Exception #0 (UnexpectedValueException): Setup version for module 'MagePal_GmailSmtpApp' is not specified

the website was working fine until i changed an email setting from the admin panel, all of a sudden the website only shows this error 1 exception(s): Exception #0 (UnexpectedValueException): Setup ...

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