In the backend, the sample of the downloadable product is an URL (not a File).
In the frontend, when I click the sample link, it just opens another window and redirects to the product page. Users can't get to the sample.

I'm running Magento 1.9. Just realized the problem today. Any idea?

Downloadable Information screenshot:

enter image description here

  • What the file type you have tried to use as sample? – Roman Glushko Feb 2 '16 at 19:13
  • MP3. It's a full URL like example.com/example.mp3. – Shawn Feb 2 '16 at 19:14
  • Can you attach the screenshot of the 'Downloadable Information' section of the product, please? – Roman Glushko Feb 2 '16 at 19:17
  • Updated the question. Please check. Really appreciated! – Shawn Feb 2 '16 at 19:32
  • 1
    I have tried to add sample to the mp3 file that has been uploaded by myself on the site like you. So the sample opens up in the new window properly. I have tried do it from the directory in the root of the site and from the media one. Lets see the permission for your sample directory and the samples. Looks like the problem is there. For this establish a ssh conection to your site and go to parent directory of the samples one and execute ls -ls, for example. After that, go to the samples directory and do the same. – Roman Glushko Feb 4 '16 at 19:40

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