SO last night I had to delete alot of products to start over and now Catalog URL Rewrites Index is stuck in processing. With some research I saw that this might be able to be handled via SSH but I do not have access to SSH on this server. Any ideas?

  • what server you are using ? is it shared hosting ? if so you can contact them. Jan 29, 2016 at 18:37
  • shared hosting server. I have WHM access but SSH is disabled
    – Tommy
    Jan 29, 2016 at 18:50
  • check with hosting team and inform them to enable if possible Jan 29, 2016 at 18:57

1 Answer 1


You might try changing status in index_process table for catalog_url entry to 'pending'. After that Magento should allow you to reindex it again. If it will hang, truncate core_url_rewrite table before indexing again.

  • I changed the table to pending, reindexed and same error. Tried truncating and got a lock timeout
    – Tommy
    Jan 29, 2016 at 19:42
  • Try to run this SQL: FLUSH TABLE core_url_rewrite; Then try truncating again.
    – maquowicz
    Jan 29, 2016 at 19:47
  • Usually when this happens qucik mysql restart is helping to solve the problem. Without ssh its problematinc. If flushing won't help you, you may try to follow "FORCE UNLOCK for locked tables in MySQL:" procedure stackoverflow.com/questions/5836623/…
    – maquowicz
    Jan 29, 2016 at 19:57
  • I have ssh access now.. what should I do. I ran the php reindex on all the tables. but once it got to the rewrite index it took so long that putty timed out and I dont know if it finished
    – Tommy
    Jan 29, 2016 at 21:08
  • check in backend about reindexing status Jan 31, 2016 at 20:01

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